AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Terriable experience with service department. Not a fast friendly customer service dept. There is no one there to meet and greet you in the drop off line. I always have to get out and go find a Not a fast friendly customer service dept. There is no one there to meet and greet you in the drop off line. I always have to get out and go find a service advisor. When you walk in the office, there is still no greeting and all the employees seem to think they are invisible and don’t acknowledge you. That’s just part of my problem with their service. I took my car in for a check engine light. First time was an easy fix, was told to bring back if the light came back on. When I returned i was informed I need an appointment, enterprise was out of cars, and they were backed up. Also having a 2013 and no extended warranty seemed to be a mark against me. Service advisor very rude and inpatient with me when I continue to defend myself for not having an appointment for a random check engine light. My mistake expecting friendly service like the week before. Would like to give zero stars for friendly service. More

HORRIBLE PLACE Terrible car buying experience. I WILL NEVER BUY here again! My brand new car was damaged by the detail guys and sales manager Calvin Neal DOES NOT ca Terrible car buying experience. I WILL NEVER BUY here again! My brand new car was damaged by the detail guys and sales manager Calvin Neal DOES NOT care More

Great and speedy service!! I have a Chevy, went in for an oil change and they had me out in a very timely manner. Customer service was great! Would definitely recommend my advis I have a Chevy, went in for an oil change and they had me out in a very timely manner. Customer service was great! Would definitely recommend my advisor. More

bad bad bad Dealer/Service dept combo review This is a terrible dealership and service department. I got my 2015 Ram 1500 Laramie for a discount with "damage" on Dealer/Service dept combo review This is a terrible dealership and service department. I got my 2015 Ram 1500 Laramie for a discount with "damage" on carfax that they "couldn't figure out how to get 'damage' report." I liked price though. I had to stay at dealership all day to get it purchased by 9PM... I was promised running boards. I was given wrong size running boards. It was a fiasco and a strain on my life for like 2 weeks... Several months later my wheels/axle is squeaking and I have a leak in back speaker (1st heavy rains since owning truck). I take it in to them. I had to wait around 2 hrs to drop truck and get loaner. 1 MONTH LATER after dozens of calls and texts I get my truck back with leak fixed and squeak still there--took a week or so for me to realize squeak. AFTER many more texts and calls they "refuse to do further work due to aftermarket 3" level lift DAMAGE" and refer me to lift shop. Will be reviewing "McKinney Pronto Mufflers" shop that did minor lift later this week. I give Autonation Dealership 2 STARS for fiasco and inattentiveness to others time. I give the Autonation Service department and enthusiastic ZERO STARS. If you have warranteed work, take it somewhere else--don't buy from them if you want them to back up their vehicle with service. More

First class sales Representative I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She went the extra mile answering questions, making sure everything was ready, and making the purchase an easy and pleasant experience. I look forward to shopping at this dealership again for my next purchase. Thanks again, Lindsey! More

Avoid this dealership for two reasons: 1. We were pre-approved through our own bank and just wanted to buy a car they had on the lot without them pulling our credit. They advised they need 1. We were pre-approved through our own bank and just wanted to buy a car they had on the lot without them pulling our credit. They advised they needed our social security numbers and drivers license numbers to write the contract. We advised several times we were pre-approved and to not pull our credit. Three weeks later we are getting denial letters from banks all over the place and the credit pulls were done three weeks after we purchased the car. 2. We test drove the car and it had a low tire. The salesman Anthony K said he would fix it. Six hours later we drive off the lot with a tire that lost 7 lbs. of pressure on the way home. We investigated further and the tire still had a nail in it which they dismissed. We have called the dealership back several times on these issues and have never received a call back. More

Dishonest Managers won’t refund money Wish I would’ve looked at their BBB rating of a negative D. Worse dealership experience ever! I visited June 29 to buy a new Pacifica and was told it Wish I would’ve looked at their BBB rating of a negative D. Worse dealership experience ever! I visited June 29 to buy a new Pacifica and was told it would come in the following day. They asked if I would leave a deposit and it would only get charged once vehicle arrived. They cashed check immediately and van never came in. When asked they said it was on a rail car, next they said it was on a truck in transport. After some digging we found it was in Austin at another dealership. We asked for a refund on July 5 and still today July 13 have not been refunded. None of the managers have been helpful and the salesperson was clueless. Manager said check had not cleared even though I have confirmation from my bank that it cleared on July 2nd. Lies lies lies. Last vehicle I will purchase at AutoNation. Look at all the negative comments from others and don’t make same mistake. I am an honest hard working veteran still serving and this is how this dealership treats people! More

Great Service! Came in from out of town and my car was making a weird sound. Brought in and they were able to fix in a timely manor. Very friendly and accommodating! Came in from out of town and my car was making a weird sound. Brought in and they were able to fix in a timely manor. Very friendly and accommodating! Great service! More

great experience I had never been to AutoNation before my first experience last week which was great. Most dealerships, the service advisors ignore me until I have to I had never been to AutoNation before my first experience last week which was great. Most dealerships, the service advisors ignore me until I have to flag someone down -- there's no communication. I was attended to from beginning to end and got my Jeep back fixed with no problems. More

The staff here is great. These guys have helped me out a number of times, always a pleasant experience. Definitely recommend if you're in need of efficient and timely service. These guys have helped me out a number of times, always a pleasant experience. Definitely recommend if you're in need of efficient and timely service. More