AutoNation Chrysler Dodge Jeep Ram North Richland Hills

First class sales Representative I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She went the extra mile answering questions, making sure everything was ready, and making the purchase an easy and pleasant experience. I look forward to shopping at this dealership again for my next purchase. Thanks again, Lindsey! More

Avoid this dealership for two reasons: 1. We were pre-approved through our own bank and just wanted to buy a car they had on the lot without them pulling our credit. They advised they need 1. We were pre-approved through our own bank and just wanted to buy a car they had on the lot without them pulling our credit. They advised they needed our social security numbers and drivers license numbers to write the contract. We advised several times we were pre-approved and to not pull our credit. Three weeks later we are getting denial letters from banks all over the place and the credit pulls were done three weeks after we purchased the car. 2. We test drove the car and it had a low tire. The salesman Anthony K said he would fix it. Six hours later we drive off the lot with a tire that lost 7 lbs. of pressure on the way home. We investigated further and the tire still had a nail in it which they dismissed. We have called the dealership back several times on these issues and have never received a call back. More

Dishonest Managers won’t refund money Wish I would’ve looked at their BBB rating of a negative D. Worse dealership experience ever! I visited June 29 to buy a new Pacifica and was told it Wish I would’ve looked at their BBB rating of a negative D. Worse dealership experience ever! I visited June 29 to buy a new Pacifica and was told it would come in the following day. They asked if I would leave a deposit and it would only get charged once vehicle arrived. They cashed check immediately and van never came in. When asked they said it was on a rail car, next they said it was on a truck in transport. After some digging we found it was in Austin at another dealership. We asked for a refund on July 5 and still today July 13 have not been refunded. None of the managers have been helpful and the salesperson was clueless. Manager said check had not cleared even though I have confirmation from my bank that it cleared on July 2nd. Lies lies lies. Last vehicle I will purchase at AutoNation. Look at all the negative comments from others and don’t make same mistake. I am an honest hard working veteran still serving and this is how this dealership treats people! More

Great Service! Came in from out of town and my car was making a weird sound. Brought in and they were able to fix in a timely manor. Very friendly and accommodating! Came in from out of town and my car was making a weird sound. Brought in and they were able to fix in a timely manor. Very friendly and accommodating! Great service! More

great experience I had never been to AutoNation before my first experience last week which was great. Most dealerships, the service advisors ignore me until I have to I had never been to AutoNation before my first experience last week which was great. Most dealerships, the service advisors ignore me until I have to flag someone down -- there's no communication. I was attended to from beginning to end and got my Jeep back fixed with no problems. More

The staff here is great. These guys have helped me out a number of times, always a pleasant experience. Definitely recommend if you're in need of efficient and timely service. These guys have helped me out a number of times, always a pleasant experience. Definitely recommend if you're in need of efficient and timely service. More

Don’t Do It On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Ob On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele Wages More

worst experience ever did an online review of inventory had contact with sales person from my internet selection on a particular vehicle this was Thursday before was suppo did an online review of inventory had contact with sales person from my internet selection on a particular vehicle this was Thursday before was supposed to meet sat morning i called sat morning to be sure truck was washed n ready to go when we got there just take care of the paper work n go ..well that did not happen we got there they switched up trucks last minute said it was not on the lot but it was 2 days before when he said he was working on it ..so now we look at another truck they uped the price another 500.00 has the service engine light on we tell them to get the light off get it washed we are ready to go after 2 hrs of waiting already. they told my wife on delivery after another hr we had to put a battery in it so u just need to drive a few miles n light will go off. thats was sat the 12/16/17 the truck has been at dallas dodge since 12/20 trying to get the light to go off..they have replaced the computer n still on now they are replacing the o2 sensors still on now they have to add a plug lets see whats happens from here. i am seeking legal council & the attorney general along with the epa on y they would let this truck leave the lot on this matter ..they should have never let this truck leave the lot like this when i took to Dallas Dodge they took 90 seconds n said u need a loaner we need to keep this truck it has a serious problem ...ty Dallas dodge for helping with my issue ...call them if u need a new truck More

Great Experience Woohoo what a great dealership!!!! I visited several Dodge dealerships looking for the right Ram Sport. I came across this dealership and gave it a t Woohoo what a great dealership!!!! I visited several Dodge dealerships looking for the right Ram Sport. I came across this dealership and gave it a try.. What a great move. My salesman was Steve Roeder and he was great from the start to the end. He was very friendly and went above and beyond texting me photos of Rams. He did not have one that fit my need but he did not stop there. He went and brought in another sport from another dealership to make the purchase happen. He kept me in the loop the entire time. I also had the pleasure to work with Aaron Reoder and Amber in finance, she was so helpful and very detailed about everything. Aaron stayed in contact with me too when Steve was off and did not miss a beat. It was a great experience all around and made you feel like family. More

Steve is bomb Steve sold me my new car that I absolutely LOVE!! He very nice, attentive and trustworthy. Everything he promised he produced! He didn't string me alo Steve sold me my new car that I absolutely LOVE!! He very nice, attentive and trustworthy. Everything he promised he produced! He didn't string me along he didn't tell me just anything to make me stay he was very upfront and honest. Best experience EVER. like fr this guy totally blew me away. Tony the finance was great too. He's funny lol More