AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Best car buying experience We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealers We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealerships always trying to sell you a car that you don't like or showing up to the dealership and the car you saw on the internet not being there anymore. I was helped by Jorge V. and I gotta give it up to him for the smooth experience and professionalism. He took his time to help me find the perfect car and he even helped out with questions I had, on his day off. I got to take a vehicle home for the day to get a better feel for it and see how it ran, with no pressure whatsoever. I was helped out by another associate when Jorge was off and I almost didn't buy the vehicle because he was the opposite of what Jorge provided. I usually never write reviews, but I decided to write this one in hopes of any people out there looking for some positive feedback or if they need a great sales rep to go to. This being the 10th car that I've purchased has been the best experience I've ever had, If you're reading this and are looking for a new vehicle, ask for Jorge V at autonation. More

Deceptive practices on a vehicle with serious problems My experience with this dealership was horrible. The staff tried to get me to place a $3,000 deposit when AutoNation obviously has a free online rese My experience with this dealership was horrible. The staff tried to get me to place a $3,000 deposit when AutoNation obviously has a free online reservation system. The 2014 Subaru BRZ I was interested in had a number of visible defects that weren’t disclosed by sales staff over the phone/online in spite of requests to do so. The vehicle also had numerous undisclosed internal defects we learned about only after a prepurchase inspection. The inspection revealed two prior accidents. The diagnostic of the electronics revealed that the air bags might not deploy, and a body control module problem that left one of the heated seats and auto up/down window functions not working. The hood support rod was missing, and the steering wheel wrap was badly worn. The sales reps kept claiming these issues were already repaired or would be repaired, but the dealership has failed to live up to promises to show me they have. Online pictures and conversations we have had with staff indicate that accident damage and steering wheel wear have not been repaired. There are no online pictures of the engine compartment that might show whether a hood support rod has been installed. Management has invited us to call via email but failed to return our calls. They have this listed online as a 2014, but the online pictures have ‘13 on the windshield. I honestly think they’re not being up front about this vehicle and hoping to get someone in to buy it who just doesn’t know any better. More

They won't sell when you have your own financing I spent so much time to find the right vehicle (3 trips) and when we finally settled on one they refused to sell it to me because I had my own financi I spent so much time to find the right vehicle (3 trips) and when we finally settled on one they refused to sell it to me because I had my own financing in place. We had agreed on a price and had it in writing and they backed out because they wanted to run my credit again to go through their financing. I refused to let them do that and even though one of the managers said it didn't matter to them how we purchased they didn't sell me the car. More

Service Department I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyon I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyone around me though. All I needed was my license plates put on. I ended up leaving and going next door to the Hyundai dealers service department. They helped immediately. This is the second time I have tried to get help from Autonation Dodge service department and both times they have left me just sitting there so I know now not to go back. More

a/c turns on even when set to outside air "vent only" 2018 Jeep Grand Cherokee air conditioner when set to off, and set to vent, air conditioning turns on, on its own. Vehicle IS NOT SET TO DEFROST. Air 2018 Jeep Grand Cherokee air conditioner when set to off, and set to vent, air conditioning turns on, on its own. Vehicle IS NOT SET TO DEFROST. Air flow eventually completely stops inside my vehicle because my evaporator is completely freezing up. No brainer... Dealer says it's too humid outside and kept my car for 4 days for nothing. My vehicle was washed when I dropped it off, and returned to me very, very dirty. No service bulletins were checked, nothing else was even looked at. Vehicle was returned to me without a fix. Going to work the next morning, I had the a/c turned off and vents blew air conditioned air all the way to work again. Guess I have to try another Jeep Dealer! More

When Autonation acquired the dealership from Allen Samuals The service and experience plummeted to the dregs of most used car dealers. If you want a good experience do not go to Autonation dealerships. The service and experience plummeted to the dregs of most used car dealers. If you want a good experience do not go to Autonation dealerships. More

Sit back for a tale of deceit and ineptitude! I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an o I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business. More

TERRIBLE SERVICE TERRIBLE CUSTOMER SERVICE. READ THE PAST REVIEWS!! Don't let these guys fool you with stories about the old Allen Samuels Dodge and how they had a bi TERRIBLE CUSTOMER SERVICE. READ THE PAST REVIEWS!! Don't let these guys fool you with stories about the old Allen Samuels Dodge and how they had a big mess to clean up when Autonation took over. It is just as bad if not worse. Repairs take weeks rather than days, staff does not communicate, and in general, these people really do not care about customer retention or satisfaction. Suggest you drive a bit further down the road and find a dealer that wants to please customers. More

Worst dealership in 40-years of buying vehicles There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10K in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4K each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 7 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - I HAVE CALLED THE PHONE NUMBER LEFT BY THE GENERAL MANAGER (IN MY GOOGLE REVIEW) WITH WITH NO RESPONSE FOR 6-DAYS NOW... ONE OF THE VANS TRADED IN ON 12/3/18 HAS STILL NOT BEEN PAID OFF AS OF 1/10/19 AT MY LENDER, ALLY FINANCIAL - BUT IS FOR SALE AT THIS DEALERSHIP'S USED CAR LOT More

DO NOT Buy from here I connected with this dealership (Desmon Clinton, salesperson) via the Costco buying program. Initially, the process was smooth and we agreed on a pr I connected with this dealership (Desmon Clinton, salesperson) via the Costco buying program. Initially, the process was smooth and we agreed on a price for a new Jeep Grand Cherokee. I completed the purchase and, at that point, was satisfied. EVERY point of contact since then has been a complete frustration. These are the kind of people that give “Car Salesmen” a bad reputation. Non-responsive at every turn. Cheating at every turn. Ex - my car had 3k miles on it and had been in inventory for awhile - all OK by me - but the XM radio 1 yr demo and the U Connect demo were expired. I had to DEMAND multiple times that these be reinstated. Finally, the dealership complied, but for three months, not the 1 yr New Car standard. The $750 or so I “saved” on the purchase price has been more than consumed in soft cost/time. Next time, I’ll pay a little more to have a more pleasant buying experience. Initial rating on price would be 5 star - now it’s 1 I’ll be contacting Costco next. In fairness, the service dept at this dealership seemed fine the one time I was through there. More