AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Terrible service department. Had vehicle return 6 times to fix ABS problem. $987.00 and 4 weeks later it's still not fixed. You will regret taking your car here for anything more involved than an oil chang to fix ABS problem. $987.00 and 4 weeks later it's still not fixed. You will regret taking your car here for anything more involved than an oil change. More

Worst new truck buying experience of my life. The staff are unprofessional, don’t know their products, and try to take advantage of their buyers. are unprofessional, don’t know their products, and try to take advantage of their buyers. More

Complete morons and horrible customer service. This dealer is the worst. I bought a brand new Dodge Charger 392 Scatpack and they added 10 complimentary oil changes. Well after checking with servi This dealer is the worst. I bought a brand new Dodge Charger 392 Scatpack and they added 10 complimentary oil changes. Well after checking with service the details of my warranty I discovered that it was for conventional oil. Well obviously being a performance car it takes a full synthetic 0-40. So I point it out to em and after they talked with service Bob my finance guy was supposed to get it handled. He assured me it'll be fixed with no issues to just give him a few days to call the warranty hotline. Well a few days go by I don't hear anything so I text my sales guy and he tells me Bob's no longer working there and he isn't sure of the status. So I show up after work explain to someone the situation and they give me the number to the warranty hotline say I can make the changes myself. I call on monday and fbe warranty hotline said it's no problem this sometimes happens it just needs to be authorized on by autonation. He went on to tell me I'm not sure why they didn't just call us and handle it why they had me calling....So I go up there Monday night and one finance guy was arguing with me saying it's not their problem and if I want synthetic I'll have to pay the difference out of pocket. I'm like look I'm not paying extra for ya'lls mistake that was supposed to be handled weeks ago. He tells me I'll have to talk to jason the finance manager. So here we are Tuesday 9/23/19 I take an early lunch at work to go talk and get this thing sorted out once and for all. I get there my salesman comes out tells them the same thing that Bob was supposed to get this handled before he left. So they all group up I'm thinking they are taking care of the situation. Well my salesman comes out and grabs an owners manual from a showroom hellcat. He shows then where it says synthetic but they approach me and tell me well it says synthetic recommended not required so you can either cancel it or pay the difference out of pocket. At this point I'm pretty irate this situation has dragged on long enough I tell him look the 6.4 can't even run on regular gasoline it requires 91 octane or higher. Why would it take conventional oil? He then flips to the gas section of the owners manual and says to me see the 5.7 can run on 87 or higher. I'm like okay but I don't freaking have a 5.7 I have the 6.4 which look it says requires 91 octane or higher. So he then gets a phone call doesn't say anything to me just straight walks off... I'm like ooookay I'll wait a few but the dude never came back apparently he just left me sitting there while he had a meeting with the Gm. So I'm stuck waiting for 25-35 minutes waiting for this xxxxxxxx to come back. He doesn't finally some other xxxxxxxx shows up and starts trying to help me I explain to him the situation he starts swearing up and down conventional oil will be fine I tell him no it won't be and if ya'll are so dead set on putting conventional oil in the car you can warranty me 10 engine swaps because that's what's gonna happen. Well the dude gets all pissy and tries telling me that itll be fine and he's been doing this for 10-15 years then he actually threatened to have the police called and have me kicked out for wanting them to honor what they agreed to. He starts pulling out his phone and going into roid rage and yells. The GM and Jason aren't gonna do it! I'm done with you I'm almost done with you! I say okay you can be done all you want but im not done with y'all so call the cops if you want or solve my issue and I'll be outta your hair. I told him I just bought a 40k car why are ya'll being so uptight about oil changes just fix what ya'll agreed to it's not my problem the dude no longer works here and the mistake wasn't mine in the first place. We even went back out to service where they told him the same thing I was saying and his response was well we'll just cancel the policy then! He walks out all pissy and mad the service guy which also has a scatpack was like yeah that car can't run on conventional we won't even put conventional in that car go get em to fix their mistake that's xxxxxxxx. So I finally get back in and they pull me into an office the xxxxxxxx tells the other guy just cancel his policy just cancel it! More

Great new RAM purchase experience Just purchased my first new RAM truck. I did some internet inventory research and narrowed down to 5 trucks at 4 locations. AutoNation CDJR in NRH w Just purchased my first new RAM truck. I did some internet inventory research and narrowed down to 5 trucks at 4 locations. AutoNation CDJR in NRH was closest to my home so I started there. Upon arriving at the dealership we were greeted by Jacob who was accommodating and knowledgeable. We explained the situation and the specific vehicle we were interested in and he quickly navigated the sales process to get the price we could agree to. A simple non-nonsense approach to buying a truck, Who knew you could still do that...hahaha Great place. Try them out. More

THE WORST EXPERIENCE EVER First, I’d like to start by saying our salesman, Jose, in used cars was great. My husband and I purchased a used vehicle from Autonation Dodge 8/17/20 First, I’d like to start by saying our salesman, Jose, in used cars was great. My husband and I purchased a used vehicle from Autonation Dodge 8/17/2019. The car was at another dealership and they needed to go get it. Totally understandable as AutoNation has hundreds of cars across many locations in DFW. We are in the used car sales department when the vehicle gets back and my husband goes outside to check it out. MANY very noticeable damages that were never disclosed to us via the sales person (as he did not know because it was at a different location) nor the listing description on the website and the car was FILTHY. We agree to take care of the damages ourselves in order to hurry the process along and get out of there as we had been there for roughly 5+ hours at the time and one of the sales managers tells us he will lower our payment if we agree to handle it on our own, not to mention I loved the vehicle, damage and all. They provide a quick outside clean of the vehicle and a quick “wipe down” of the inside and tell me to bring it back for a FULL detail. We finally make it to the finance office about 7:30pm and the gentleman shows us the final paperwork (payment not lowered as mentioned by the previous manager) .. We discuss with him what we were told and he fixes that issue. We then tell him that our sales guy as well as another manager had told us we could do a deferred down payment for 28 days if we leave a check with them which was a HUGE blessing to us. He says “yep we can definitely do that we just run the check through a system that verifies that it is attached to a real account” .. Okay great. He proceeds to “verify” the check and then says “oops, I almost processed it for today. I cancelled it though so it won’t pull out of your account, you’ll just need to bring me a different check if that’s okay because now this one is saying it is a duplicate check” .. Confused I ask if he is SURE it is not going to pull from my account right now and he ensures me it will not and not to worry. We finally, at 9pm, leave the dealership and although it was a lengthy process with a few issues as mentioned, I was thrilled about the purchase and love the car. Two days later, my sunroof stops working and is stuck open and to top it off, on 8/21/2019, 25 days early, I wake up and the check has posted to my account causing it to be overdrawn due to the other purchases I had made over the weekend NOT expecting that money to come out when it was not supposed to. I got to the dealership and had been sitting in the sales office waiting for someone to help me resolve this matter since 10:15am. Unfortunately, not everyone has $1000 sitting in their account to spend right at that moment which is why we opted for the deferred payment that they agreed to do. About 11am a finance manager as well as another manager came in to speak with me. I explain the situation to them and I am told they have to contact corporate in order to get an answer on reimbursement of the hold check that they were not supposed to deposit until September 14th. I explain to them that I will need to know what’s happening with this situation THAT DAY and in the mean time will go back down to the used car area and get the detail they had promised. When my car was sent back (at 11am), I was told it will only take an hour in which I explain “that’s perfect. I have to get my daughter by 3” .. About 2pm (still waiting on my vehicle) I begin asking around to see if someone can get me an update on where my car is and why it’s taking so long and I’m told several times that it’ll be just a few more minutes. I do understand details take time. However, they DO NOT take 3 and a half hours! After my 3 and a half hour wait, I am then presented my keys and shown to the door where yet another sales “manager” proceeds to open the door and tell me “your car is right down there on the other side of that gray truck” .. Oh. Okay. So now we don’t even bring the customers car back up to them? They have to retrieve it themselves? I get in my car, and what do you know? It’s NOT detailed. What seems to have taken place is that they took my car back to detail, no one got to it then when realizing they hadn’t gotten to it (after SEVERAL reminders from me to check on it because I had to go in order to get my daughter in time) they did a quick wipe down with what seems to be lint covered rag and the car is just as dirty as when I brought it in. While waiting on the “detail” I was told that they had spoken with corporate and will be reimbursing me the $1000 and I should have it in my account within 24 hours. Fast forward 24 hours.. no refund. My husband and I return to the dealership Wednesday 8/22/2019 to be told that cross-check and my bank placed a hold on the check but that I would have the refund within 12 hours. Fast forward 12 hours and then another 24.. no refund. Saturday 8/24/2019, a week after purchasing my car, still no refund. My husband returns to the dealership and he is told that on Monday, when accounting gets in, they will cut me a check for the $1000 as well as for any fees we may accrue due to their mistake and they are so sorry for the inconvenience and the finance manager gives my husband $300 out of his own pocket to help the situation. Fast forward to today, Monday 8/25/2019.. no check was cut for us and we are then told that “they can’t cut us a check because they are showing that original check was already returned to us which it was not and we have proven that to every person up there several times by showing them our bank account/statements. The run around this place gives not only its customers, but it’s employees as well, is absolutely mind blowing and the lack of accountability and respect is disgusting. Needless to say, we don’t see ourselves being reimbursed for their mistake but I will do my best to make sure anyone I know doesn’t ever do business here. More

not bad people, just really really bad at selling cars I chose them because they were close to my neighborhood, but wish I had gone somewhere else. My experience with this dealership is that they are wild I chose them because they were close to my neighborhood, but wish I had gone somewhere else. My experience with this dealership is that they are wildly incompetent. It's actually quite amazing how bad they are. Kind of like all the clueless people in the world decided to join up and work at a car dealership to invent new ways of screwing things up. There were moments throughout the process where I was just kind of shaking my head at how little the sales guy knew, but I thought he was just a little inexperienced and felt sorry for him. Next, they lost my paperwork twice, and I had to keep providing them copies of things I already gave them. They finally started the lease process then said they couldn't finish it that day and would run the paperwork over to me in one or two days. Over one week later I had to follow up with them and it was obvious they did not even have a record of me giving them my car and driving around in theirs. I had to then resubmit everything in person at the dealership again. I should have walked away then, but didn't . So we finally got everything signed and I thought we were done. Then, 13 days later, they called and told me they wrote the lease wrong and needed me to come in and change the terms. I decided instead to just walk away. They were nice about giving me my down payment and trade back, but of course they lost my car's title in the process. Now I have to get my car's title again, but at least I'm done with them and will go to a real dealer next time. More

Best car buying experience We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealers We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealerships always trying to sell you a car that you don't like or showing up to the dealership and the car you saw on the internet not being there anymore. I was helped by Jorge V. and I gotta give it up to him for the smooth experience and professionalism. He took his time to help me find the perfect car and he even helped out with questions I had, on his day off. I got to take a vehicle home for the day to get a better feel for it and see how it ran, with no pressure whatsoever. I was helped out by another associate when Jorge was off and I almost didn't buy the vehicle because he was the opposite of what Jorge provided. I usually never write reviews, but I decided to write this one in hopes of any people out there looking for some positive feedback or if they need a great sales rep to go to. This being the 10th car that I've purchased has been the best experience I've ever had, If you're reading this and are looking for a new vehicle, ask for Jorge V at autonation. More

Deceptive practices on a vehicle with serious problems My experience with this dealership was horrible. The staff tried to get me to place a $3,000 deposit when AutoNation obviously has a free online rese My experience with this dealership was horrible. The staff tried to get me to place a $3,000 deposit when AutoNation obviously has a free online reservation system. The 2014 Subaru BRZ I was interested in had a number of visible defects that weren’t disclosed by sales staff over the phone/online in spite of requests to do so. The vehicle also had numerous undisclosed internal defects we learned about only after a prepurchase inspection. The inspection revealed two prior accidents. The diagnostic of the electronics revealed that the air bags might not deploy, and a body control module problem that left one of the heated seats and auto up/down window functions not working. The hood support rod was missing, and the steering wheel wrap was badly worn. The sales reps kept claiming these issues were already repaired or would be repaired, but the dealership has failed to live up to promises to show me they have. Online pictures and conversations we have had with staff indicate that accident damage and steering wheel wear have not been repaired. There are no online pictures of the engine compartment that might show whether a hood support rod has been installed. Management has invited us to call via email but failed to return our calls. They have this listed online as a 2014, but the online pictures have ‘13 on the windshield. I honestly think they’re not being up front about this vehicle and hoping to get someone in to buy it who just doesn’t know any better. More

They won't sell when you have your own financing I spent so much time to find the right vehicle (3 trips) and when we finally settled on one they refused to sell it to me because I had my own financi I spent so much time to find the right vehicle (3 trips) and when we finally settled on one they refused to sell it to me because I had my own financing in place. We had agreed on a price and had it in writing and they backed out because they wanted to run my credit again to go through their financing. I refused to let them do that and even though one of the managers said it didn't matter to them how we purchased they didn't sell me the car. More

Service Department I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyon I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyone around me though. All I needed was my license plates put on. I ended up leaving and going next door to the Hyundai dealers service department. They helped immediately. This is the second time I have tried to get help from Autonation Dodge service department and both times they have left me just sitting there so I know now not to go back. More