AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I was shopping online for a Jeep Gladiator and was fully aware of how online pricing could be misleading. AutoNation was offering a retired service loaner for $39.933 online and I had been in communication aware of how online pricing could be misleading. AutoNation was offering a retired service loaner for $39.933 online and I had been in communication with their salesperson for a week or two. When it came time for me to purchase the vehicle, they sent me the credit application. I completed the application and then heard nothing in response. After multiple text messages to the salesperson requesting a response, I was informed that a manager would be calling me. (I do not have an issue with my credit, btw) A manager never called. After over 30 hours I finally told the salesperson to give me the name and number of the manager that was supposed to call me. At that point, I was informed that the price was incorrect online and that the price was now $5,000 higher. I asked for the name and number of the manager that made that decision and chose not to honor the posted price. Her response was to hand me to a manager (not the one that I asked for) without any background information and then run away. When explaining the situation to him, I was told that I should have known that the price wasn't correct because it was too low! Really? No offer to reduce the price to even get close to their posted price. (I also had the price via an emailed buy sheet as well) The manager that made the decision finally called me after I requested a call back from the other manager and he informed me that he was never supposed to call me. When I asked why everyone involved in the situation seemed to be blaming each other, he hung up on me. I left a voicemail with the GM and never received a call from him either. Poor service, no ethics, and an illegal bait and switch that they claim is an "error". Don't ever deal with this dealership, salesperson Kate Kim, manager Vijay Desai, or GM Dustin Osborne. More

0 stars. Salesmen here are shady. Take your business to a dealership that doesn’t screw their customers over. These people allow for poor service to occur. dealership that doesn’t screw their customers over. These people allow for poor service to occur. More

Took 2019 Ram 1500 Limited P/U in for auto sense wipers for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes wit for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes with no rain. Said they could do no more for me and I could take to another shop if I did not like there response. Why did they let me bring vehicle in for service if operating correctly? Went to sales department and sat in a new truck with option and it did not wipe with no rain and sales rep said that was not correct. Took to another dealership and they fixed within an hour. The sensor had become dislodged from the windshield and even waving your hand in front of it was setting it off. More

Poor customer care Purchased a 2013 Ford F-150 September 2019, with a power train warranty. Only 2500 miles and ten months later the engine needs to be replaced. Warran Purchased a 2013 Ford F-150 September 2019, with a power train warranty. Only 2500 miles and ten months later the engine needs to be replaced. Warranty won’t cover repair, AutoNation won’t cover repair, If you have money to waste go to AutoNation If you want great customer care I recommend going somewhere else. More

I highly recommend anyone looking to buy a vehicle, to come visit Chrysler Dodge Jeep Ram. They took excellent care of us and we walked away a happy customer. Great customer service. Ask for Dontae McGee come visit Chrysler Dodge Jeep Ram. They took excellent care of us and we walked away a happy customer. Great customer service. Ask for Dontae McGee or John Williams and they will take great care of you. More

Quick to bring you in the door, slow to close Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told initial vehicle was not available to be purchased until after arriving at the dealership. Sales process took 5-7 hours, which I had to go through twice as we selected a subsequent vehicle. Sales people are very unresponsive after you have begun a deal. Sales and Finance team are very unprofessional using vulgar language and dropping "F" bombs around children without care. After finally closing a deal on a truck we were told that it would have the tank filled and be detailed in about 10-15 minutes, although we were told it would be done 2 hours prior while waiting for the paperwork to be put together. Took us over an hour of waiting, multiple requests of when it would be ready, and finally just saying, can we just have the truck, it was brought to us, cleaned, however the tank was completely empty. Overall I am unimpressed with the teams ability to assist customers once they have walked in the door. More

Gonzo was the best sales representative and followed up with every detail of the buying experience. Contact him with anything. 2020#1 choice in sales with every detail of the buying experience. Contact him with anything. 2020#1 choice in sales More

Don’t buy a truck from AutoNation I had agreed to a Deal with Marcus from AutoNation on a new Ram truck on April 13, he told me he could deliver it the next day. After taking a day off I had agreed to a Deal with Marcus from AutoNation on a new Ram truck on April 13, he told me he could deliver it the next day. After taking a day off from work the next day to accept delivery they called and told me they couldn’t deliver that day, but 4 days later. Four days later passed and they called saying something was wrong with the truck and they couldn’t get the truck fixed until a full week later when they got the part in... something they didn’t bother to figure out during the 4 days I was waiting to receive the truck and another vacation day got wasted. A full week passed and the part never came in, that’s when Marcus suggested looking for a different truck, after finding a different truck from AutoNation, I requested a quote and never heard back from them on a new quote. Needless to say I moved on to buying a truck from Moritz who provided an excellent truck-buying experience. If you’re looking for a Ram, don’t bother with AutoNation, Marcus along with sales managers Vijay and Julie provided poor communication and a terrible car buying experience. More

Excellence in auto sales and service. At Autonation CDJR NRH Cody v and David were awesome in helping us find the perfect car for my wife. Autonation car rocks. Our second vehicle!! Excited. Please. Professional Cody v and David were awesome in helping us find the perfect car for my wife. Autonation car rocks. Our second vehicle!! Excited. Please. Professional. More

When I purchased my vehicle I apparently purchased an extended warranty that I didn’t realize was in the deal. Fast forward a year and I traded that vehicle in and the new dealership told me to make sure extended warranty that I didn’t realize was in the deal. Fast forward a year and I traded that vehicle in and the new dealership told me to make sure I request the credit for the product. I called multiple times (starting in December 2018) and left message and finally spoke to Jason S. Who emailed me the document to sign and I did that very same day along with the required document showing mileage at trade in. That was in January 2019, I have called and left him countless messages and also emailed with not one single response. I’ve been calling and emailing virtually monthly and NOBODY is returning my calls. Some very shady business practices. Perhaps a complaint with the BBB will stir up a response?! I highly recommend staying away from this place! More