AutoNation Chrysler Dodge Jeep Ram North Richland Hills

We went there looking for a used car.We were directed We went there looking for a used car. We were directed to the used car center and were immediately surprised to find the showroom in such poor cond We went there looking for a used car. We were directed to the used car center and were immediately surprised to find the showroom in such poor condition. The furniture looked like it was bought at a garage sale. I've seen thrift stores with better appeal! The showroom had one car in it, a Nissan 200SX but it was dirty. I went with my wife but the sales rep never acknowledged her presence or even introduced himself to her. He was polite and courteous but only to me. I would never consider purchasing a pre-owned vehicle at this dealership as they don't seem to have a clue as to how to generate a pleasant used car buying experience. More

These People Are Aweful!!! The Worst I Have Ever Dealt With. They Are Only Trying To Get Your Money If You Let Them And Dont Really Know Much About The Car Buying Business. I Returned My Vehicle Because I With. They Are Only Trying To Get Your Money If You Let Them And Dont Really Know Much About The Car Buying Business. I Returned My Vehicle Because I Noticed The Transmission Was About To Go Out & I Was Not Going To Be Responsible For Fixing What They xxxxed Up. More

Go literally -- ANYWHERE -- else.I stopped tocheck out Go literally -- ANYWHERE -- else. I stopped tocheck out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I rea Go literally -- ANYWHERE -- else. I stopped tocheck out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The sales director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank the dealership works with, and went back around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to return a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else. Also, if you are the type to have concerns about social distancing and wearing a mask to help prevent the spread of COVID 19, this is not an environment you will feel comfortable putting yourself or your family in. More

After two weeks of looking for my loan holder on my 2010 nissan murrano i found it it was canvas in colorado not atlas like i thought the loan i thought i got on aug 7 did not go through untill aug 25 with nissan murrano i found it it was canvas in colorado not atlas like i thought the loan i thought i got on aug 7 did not go through untill aug 25 with the second loan holder canvas beware of this they are not no good ive called in called the gm never in and will not return your calls BAD PLACE now im paying for a wrecked car that is totaled and only had it a month and half they do not even offer gap on there used cars More

I was shopping online for a Jeep Gladiator and was fully aware of how online pricing could be misleading. AutoNation was offering a retired service loaner for $39.933 online and I had been in communication aware of how online pricing could be misleading. AutoNation was offering a retired service loaner for $39.933 online and I had been in communication with their salesperson for a week or two. When it came time for me to purchase the vehicle, they sent me the credit application. I completed the application and then heard nothing in response. After multiple text messages to the salesperson requesting a response, I was informed that a manager would be calling me. (I do not have an issue with my credit, btw) A manager never called. After over 30 hours I finally told the salesperson to give me the name and number of the manager that was supposed to call me. At that point, I was informed that the price was incorrect online and that the price was now $5,000 higher. I asked for the name and number of the manager that made that decision and chose not to honor the posted price. Her response was to hand me to a manager (not the one that I asked for) without any background information and then run away. When explaining the situation to him, I was told that I should have known that the price wasn't correct because it was too low! Really? No offer to reduce the price to even get close to their posted price. (I also had the price via an emailed buy sheet as well) The manager that made the decision finally called me after I requested a call back from the other manager and he informed me that he was never supposed to call me. When I asked why everyone involved in the situation seemed to be blaming each other, he hung up on me. I left a voicemail with the GM and never received a call from him either. Poor service, no ethics, and an illegal bait and switch that they claim is an "error". Don't ever deal with this dealership, salesperson Kate Kim, manager Vijay Desai, or GM Dustin Osborne. More

0 stars. Salesmen here are shady. Take your business to a dealership that doesn’t screw their customers over. These people allow for poor service to occur. dealership that doesn’t screw their customers over. These people allow for poor service to occur. More

Took 2019 Ram 1500 Limited P/U in for auto sense wipers for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes wit for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes with no rain. Said they could do no more for me and I could take to another shop if I did not like there response. Why did they let me bring vehicle in for service if operating correctly? Went to sales department and sat in a new truck with option and it did not wipe with no rain and sales rep said that was not correct. Took to another dealership and they fixed within an hour. The sensor had become dislodged from the windshield and even waving your hand in front of it was setting it off. More

Poor customer care Purchased a 2013 Ford F-150 September 2019, with a power train warranty. Only 2500 miles and ten months later the engine needs to be replaced. Warran Purchased a 2013 Ford F-150 September 2019, with a power train warranty. Only 2500 miles and ten months later the engine needs to be replaced. Warranty won’t cover repair, AutoNation won’t cover repair, If you have money to waste go to AutoNation If you want great customer care I recommend going somewhere else. More

I highly recommend anyone looking to buy a vehicle, to come visit Chrysler Dodge Jeep Ram. They took excellent care of us and we walked away a happy customer. Great customer service. Ask for Dontae McGee come visit Chrysler Dodge Jeep Ram. They took excellent care of us and we walked away a happy customer. Great customer service. Ask for Dontae McGee or John Williams and they will take great care of you. More

Quick to bring you in the door, slow to close Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told initial vehicle was not available to be purchased until after arriving at the dealership. Sales process took 5-7 hours, which I had to go through twice as we selected a subsequent vehicle. Sales people are very unresponsive after you have begun a deal. Sales and Finance team are very unprofessional using vulgar language and dropping "F" bombs around children without care. After finally closing a deal on a truck we were told that it would have the tank filled and be detailed in about 10-15 minutes, although we were told it would be done 2 hours prior while waiting for the paperwork to be put together. Took us over an hour of waiting, multiple requests of when it would be ready, and finally just saying, can we just have the truck, it was brought to us, cleaned, however the tank was completely empty. Overall I am unimpressed with the teams ability to assist customers once they have walked in the door. More