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AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Fort Worth, TX
995 Reviews
As one of the largest CDJR dealerships in the Dallas-Fort Worth area, AutoNation Chrysler Dodge Jeep Ram North Richland Hills is your local destination for all new and used CDJR models. Located northeast of downtown Fort Worth, our showroom is off of I-820 and only a few blocks from the the North East Mall. With an expansive inventory of both new and used CDJR vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in North Richland Hills to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 995 reviews
January 22, 2021
The dealership called and wanted to but back my jeep compass. I explained to Mr.Anderson that i was buying a home and could not have hard inquiries on my credit reports. Long story short, I was lied to compass. I explained to Mr.Anderson that i was buying a home and could not have hard inquiries on my credit reports. Long story short, I was lied to twice about credit hard inquiries and paying off my jeep compass which lowered my credit score. I now have 9 hard inquiries which Mr.Osborne stated in an email he would get removed. Another lie. If you value your credit score, don't purchase a vehicle from this dealership. More
by Traceyeckenrod
Employees Worked With
Mr.Osborne, Mr.Anderson
January 22, 2021
TOOK A LONG TIME, BUT FINALLY RECEIVED MY $300 FOR DAMAGE TO F-150 I PURCHASED IN AUGUST. THANK YOU! 6 DAYS LATER AND STILL DON'T HAVE THIS SETTLED. Can someone at AutoNation please give me a person wh TO F-150 I PURCHASED IN AUGUST. THANK YOU! 6 DAYS LATER AND STILL DON'T HAVE THIS SETTLED. Can someone at AutoNation please give me a person who can help me? Hoot seemed to try for a couple of days but now I don't hear from him anymore. I have the paperwork that says I am to be paid $300. I bought a Ford F-150 in August. It had a small dent on the hood. I was told I would have to leave it w/ them for a week to have it repaired. We made an agreement they would send me a $300 check and I have it repaired. I STILL HAVE NOT RECEIVED MY MONEY. My salesman, Kevin, does not seem to care. I have texted/called him several times. The front office has told me I would receive call backs from finance, a manager, you name it but I have heard from NO ONE. This place wants to make a sale and then they are done w/ you. STAY AWAY! Like Share Response from the owner 6 days ago Hi Randy, we are deeply disappointed by your experience at Autonation Chevrolet North Richland Hills. Please call our General Manager at (817) 264-7753 for ways we can work towards resolving these issues. We look forward to hearing from you soon. More
by coachrandyjackson
Employees Worked With
Kevin, Hoot
January 14, 2021
Tried to buy at internet price but Manny saysbecause I Tried to buy at internet price but Manny says because I was paying cash I have to pay $2000 more. Such BS Did not expect from a publicly traded comp Tried to buy at internet price but Manny says because I was paying cash I have to pay $2000 more. Such BS Did not expect from a publicly traded company More
by Bigdmini
Employees Worked With
Manny
January 04, 2021
I originally had a great time getting in and out quickly and efficiently to get my new vehicle. It turned out later on that the finance associate failed to set up auto payments and even entered my address i and efficiently to get my new vehicle. It turned out later on that the finance associate failed to set up auto payments and even entered my address incorrectly. I had to deal with getting my car back from repo and had to pay the repo lot to get it out. I contacted the dealership to have them help me out in some way, since it was their fault. They refused to help me and basically said it wasn't on them, even with proof that it was their fault. Do not do financing through them or they will screw you over and not help out in any way. Crappy financing team! More
by JR
Employees Worked With
I will leave out names out of kindess to not ruin an image.
December 30, 2020
Ladies and others looking to purchase from this dealership...think twice. Actually, if you find a vehicle you'd like to see from this dealership, contact AutoNation Huyndai and ask them to get the dealership...think twice. Actually, if you find a vehicle you'd like to see from this dealership, contact AutoNation Huyndai and ask them to get the specific vehicle taken to their dealership to avoid what I am going through! Avoid working with AN/Chrysler Dodge jeep Ram at all cost. If I could rate less than a 1, I would. As an International, female college student and first time buyer, I went to Auto Nation Chrysler Dodge Jeep ram on 12/16/2020 to look at a vehicle I found on their website. The day I went, I arrived at 7:00 PM and was eventually referred to Will Dorsett, Internet Sales Manager. After a test ride, I decided against the car and had mentioned finding another at the AutoNation Huyndai. I was pressured for over 4 hours to purchase a newer car through financing. Finally, around 11:00 PM, I agreed to put $1,000 down on the vehicle from the AN/Huyndai. The payment was immediately taken from my account via debit card. On 12/18, I returned to look at the 2nd vehicle. I again met with Will Dorsett. Will gave me the keys to "look" at the vehicle while he tended to another customer and set up my meeting with Finance. When Will returned, I advised I wanted to take the car to my mechanic to get it looked at. He stated I could take the car AFTER I completed the "deal". I had not even driven or ridden in the car! Will again left me sitting for over 30 minutes before I decided to call off the deal and asked the front desk employee to have Will call me. At this point, I had waited for over 2 hours total during this visit. When Will called, he again pressured me to complete the sale. At 3:45, I sent him a text advising him I wanted to cancel the sale and get my money back. I sent another text at 4:30 and 5:10 requesting proof of refund. Will did not return the text until after 6:00 PM then stated he'd talk to the finance manager. At some point the next week he advised it would take 14 days for the refund...from a debit card??? At 14 days, I again contacted Will about the refund. He then said it was 14 business days. During this time, I checked with another AutoNation to ask about the time it took to get a refund from a debit card. I as advised it should be completed within the same day. During this time, I found another vehicle through a reputible dealership. The owner of the dealership contacted Will to request the funds to be released immediately. Will refused to be of assitance and refused to give the name of the General Manager. He refused to help in any way. When advised I would be writing a review, he did not care and told me to go ahead and do so. Why? $1,000 which can be returned in a matter of minutes. What point does he have to prove? Why refuse to help? Customer service does not mean anything to this dealership. I strongly suggest not purchasing from this dealership. They have a 1.9 web rating and a 3.9 Google rating. I wish I had looked at reviews before spending my time with these people. Find your car elsewhere! More
by Sira.N
Employees Worked With
William Dorsett
November 20, 2020
Would not honor the advertised sale price.The best they Would not honor the advertised sale price. The best they could do was 1300 over the advertised sale price because of dealer add on items that were n Would not honor the advertised sale price. The best they could do was 1300 over the advertised sale price because of dealer add on items that were not disclosed on the sale price More
by jeep_n_ski
Employees Worked With
Manny
November 14, 2020
We went there looking for a used car.We were directed We went there looking for a used car. We were directed to the used car center and were immediately surprised to find the showroom in such poor cond We went there looking for a used car. We were directed to the used car center and were immediately surprised to find the showroom in such poor condition. The furniture looked like it was bought at a garage sale. I've seen thrift stores with better appeal! The showroom had one car in it, a Nissan 200SX but it was dirty. I went with my wife but the sales rep never acknowledged her presence or even introduced himself to her. He was polite and courteous but only to me. I would never consider purchasing a pre-owned vehicle at this dealership as they don't seem to have a clue as to how to generate a pleasant used car buying experience. More
by Andy G.
Employees Worked With
Jonny
October 26, 2020
These People Are Aweful!!! The Worst I Have Ever Dealt With. They Are Only Trying To Get Your Money If You Let Them And Dont Really Know Much About The Car Buying Business. I Returned My Vehicle Because I With. They Are Only Trying To Get Your Money If You Let Them And Dont Really Know Much About The Car Buying Business. I Returned My Vehicle Because I Noticed The Transmission Was About To Go Out & I Was Not Going To Be Responsible For Fixing What They xxxxed Up. More
by IAmApostleT
Employees Worked With
Dontae, Erick, Mr. Bookman
October 19, 2020
Go literally -- ANYWHERE -- else.I stopped tocheck out Go literally -- ANYWHERE -- else. I stopped tocheck out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I rea Go literally -- ANYWHERE -- else. I stopped tocheck out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The sales director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank the dealership works with, and went back around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to return a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else. Also, if you are the type to have concerns about social distancing and wearing a mask to help prevent the spread of COVID 19, this is not an environment you will feel comfortable putting yourself or your family in. More
by pixelpusher
Employees Worked With
Matt, Johnny, who were both pleasant to work with.
October 11, 2020
After two weeks of looking for my loan holder on my 2010 nissan murrano i found it it was canvas in colorado not atlas like i thought the loan i thought i got on aug 7 did not go through untill aug 25 with nissan murrano i found it it was canvas in colorado not atlas like i thought the loan i thought i got on aug 7 did not go through untill aug 25 with the second loan holder canvas beware of this they are not no good ive called in called the gm never in and will not return your calls BAD PLACE now im paying for a wrecked car that is totaled and only had it a month and half they do not even offer gap on there used cars More
by Justme31262
Employees Worked With
Desmon Clinton and Anthony
