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AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Fort Worth, TX
995 Reviews
As one of the largest CDJR dealerships in the Dallas-Fort Worth area, AutoNation Chrysler Dodge Jeep Ram North Richland Hills is your local destination for all new and used CDJR models. Located northeast of downtown Fort Worth, our showroom is off of I-820 and only a few blocks from the the North East Mall. With an expansive inventory of both new and used CDJR vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in North Richland Hills to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 995 reviews
September 24, 2021
Worst customer service I've ever had in my life. I made an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I got a text saying they were going to update the software. I tried calling around 11 and left a message with my service advisor to call me back. I called a few more times throughout the day and just got placed on hold. Finally got to talk to a human around 4 but he just picked up the phone and said "can I place you on hold?" I said no and he gave me attitude and said I'm trying to find out the status of your car, apparently they were screening the calls with caller id. After several minutes he came back and said my truck was ready. I asked how long it had been ready since I had been waiting all day and he tried to play it off like he just got the keys and was about to call me. I would just say that it was coincidence but basically this exact scenario played out when I brought my truck in for service a year ago. They could care less that their lot is full of customer cars they just get the ones out that call a lot and make them do their job. More
by noname
Employees Worked With
Domonique
September 20, 2021
I had an oil change and tire rotation appointment (under warranty). It took 2 1/2 hours to get done. I asked the service manager if they were supposed to wash my truck bc my daughters dealership washes her warranty). It took 2 1/2 hours to get done. I asked the service manager if they were supposed to wash my truck bc my daughters dealership washes her Jeep every time she has warranty work done and he said yes. So they took my truck and washed it. This took another 45 minutes. Which I’m retired so that was fine. I just don’t understand why when I bring my truck in for warranty work I have to ask for everything I am entitled to. I bought the extra platinum package warranty and I feel like it was almost a waste of money. Plus, when I was on the road home, my truck was vibrating so bad I could hardly hold the steering wheel. So when I got home, my husband had to take my truck to have the tires balanced which cost me $50. So, my question is, are all customers treated this badly or is it just me bc I’m a woman and your service techs think I won’t know any better? More
by Leslie5
Employees Worked With
I don’t know the names
September 18, 2021
They nicest employees and honest. We thoroughly enjoyed our experience with Tristan and Brandon the finance guy! Will recommend to all our friends our experience with Tristan and Brandon the finance guy! Will recommend to all our friends More
by kieley_morgan
Employees Worked With
Tristan and Brandon (finance)
September 17, 2021
I've dealt with this dealership several times over the years (when it was Allen Samuels and prior to Autonation purchasing as well as currently. I had an issue with dealership about a year ago regarding years (when it was Allen Samuels and prior to Autonation purchasing as well as currently. I had an issue with dealership about a year ago regarding trade of a previous vehicle. I swore I'd never go back to ANY Autonation, but I'm glad I did. Got the vehicle I've been wanting for awhile and at a price I was happy with. More
by Steve
Employees Worked With
Kate Kim
September 16, 2021
Lisa was so helpful explaining what I needed and and really nice people like that y’all need more of GREAT CUSTOMER SERVICE!!! I will only ask for her to help me from now on THANK YOU LISA! really nice people like that y’all need more of GREAT CUSTOMER SERVICE!!! I will only ask for her to help me from now on THANK YOU LISA! More
by Danni
Employees Worked With
Lisa
