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AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Fort Worth, TX
995 Reviews
As one of the largest CDJR dealerships in the Dallas-Fort Worth area, AutoNation Chrysler Dodge Jeep Ram North Richland Hills is your local destination for all new and used CDJR models. Located northeast of downtown Fort Worth, our showroom is off of I-820 and only a few blocks from the the North East Mall. With an expansive inventory of both new and used CDJR vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in North Richland Hills to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 995 reviews
November 03, 2021
I test drove a 2 door Jeep Wrangler JL on May 21, 2021. During the test drive I noticed that the visors were not attached and were in the back of the Jeep. I also noticed that the seat latches were broken, During the test drive I noticed that the visors were not attached and were in the back of the Jeep. I also noticed that the seat latches were broken, I was told by Sales Associate Jacob S. that they would be fixed because it was a safety issue, that the parts just needed to be ordered . I put down a down payment, and was notified that I would get a call once they were fixed. On June 2, 2021 I received a call that it was ready and drove the 27 miles to pick it up. When I went to pick up the vehicle, only the passenger side latch was fixed, and the driver side was still broken despite the order being put in for both seats to be repaired. I was told by the sales associate that I could bring it back in and they would fix it for me. He also said that he was putting in another request for the service department, and they would call me to make an appointment. I admit that I did not check the visors, so when I got home I noticed that I now only had a passenger side visor and there was no hardware to attach it. I NEVER received a call from the service department. I figured they must be busy, but I called several times and got passed around from department to department. I was told that I would be called back by multiple people, Mackenzie, Amanda, and so on. I didn't get any response then either. I finally tried to reach out to a manager on August 5, 2021 and spoke to Freddy, he said he was in the office alone and would reach back out to me the following day to get this issue taken care of. I never got a response then either. I still have no visor, and a my seat latch is still broken. More
by mimimetal
Employees Worked With
Jacob S., Mackenzie, Amanda, Freddy
October 20, 2021
The worst service I have ever received. Dropped my car off on a Thursday morning and the only thing wrong with my car was the batteries and recall, but it took til Monday evening for my car to be done. Du off on a Thursday morning and the only thing wrong with my car was the batteries and recall, but it took til Monday evening for my car to be done. During that time period I called about 15 times and left 3 voicemails for the service manager, trying to get any type of update on my vehicle because I had not received any. I had to take time out of my busy work schedule to go up there and ask for an update. At first I gave some understanding because I figured may you all were short staffed. But every time I went up there to the service department there were at least 10 workers in the office just sitting around talking about non related work issues. But yet not one person could return my phone call. And when I picked up my car rolando was very short answered and had no customer service. With all of that being said I will not be returning, and I will be telling all my acquaintances to stay far away from this AutoNation. More
by kaylaholloway
Employees Worked With
Rolando Garcia
October 14, 2021
Many problems with service - Never on time in delivery ,no updates to customers loners not available. Even if you escalate the service managers do not care. Don't expect customer service. ,no updates to customers loners not available. Even if you escalate the service managers do not care. Don't expect customer service. More
by Aj
Employees Worked With
Orlando , Chris Nevins
October 13, 2021
I drove 2 1/2 hours away to get the used car that I saw on CarGurus and I asked I am coming from 2 1/2 hours away will it be ready to go? They assured me it was. Once I got there not only was the used car on CarGurus and I asked I am coming from 2 1/2 hours away will it be ready to go? They assured me it was. Once I got there not only was the used car shop runned down but they were very dishonest as well. They went to show me the truck only to find out the picture they put up was different from the one in person. Literally the radio was ripped out of the truck, it ran horrible, there were holes and tears everywhere on the truck which when I saw on the internet they were not there and to make it even worse with all of that the check engine light was on. I drove my family there on a school night thinking I was going to leave home with a truck and be happy only to be frustrated by a lie and to see the frustration on my 2 kids faces and also my wife. I would definitely not recommend you see there used car dealership because it seems like they don't care about honesty only a car deal. More
by jasonc
Employees Worked With
N/A
October 03, 2021
Worst service everWe were looking to do a trade in.We Worst service ever We were looking to do a trade in. We talked to the salesman We were there for 3 hours waiting on loan to go through for a used c Worst service ever We were looking to do a trade in. We talked to the salesman We were there for 3 hours waiting on loan to go through for a used camaro. Then they said the car needed service. So we went back the next night. Waited another 3 hours still no car. Went back on Saturday the morning to trade the car an finalize. They said the car was not ready they gave us a loaner had it for a week. Didn't hear from them all that week. The loaner tags were expiring so we contacted the salesman He finally responded that the camaro transmission was bad. So we met him at the dealership he was ready to sale us this junk car for the same price. We said no we want our money back which was $3000 down and $500 for trade in. And we asked to give us our trade back. They said they could not do that. Supposedly we are to get the $3000 back but not the $500 I think we need to get a lawyer I recommend not shopping at the used car lot at autonation. More
by Hkbohl
Employees Worked With
Anthony
September 28, 2021
Friendly but I feel like I was lied to about several things truck had cosmetic blemishes that I was told would be taken care of but wasn't also was pushy about a down payment when I stated I was not put things truck had cosmetic blemishes that I was told would be taken care of but wasn't also was pushy about a down payment when I stated I was not putting anything down More
by drobinson8219
Employees Worked With
George and Jeremy
September 27, 2021
Purchasing a new vehicle 8 hours away can be extremely stressful. Anthony and team were a pleasure working with remotely and I was in and out in 1 hour upon delivery. Would highly recommend this dealers stressful. Anthony and team were a pleasure working with remotely and I was in and out in 1 hour upon delivery. Would highly recommend this dealership. More
by outoftownbuyer
Employees Worked With
Anthony Gonzales
