AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Purchased a used 22 Ram and was promised a full tank of gas which was not done,there was a half tank,also requested license plates be removed from trade in and front license plate bracket be put on the Ram gas which was not done,there was a half tank,also requested license plates be removed from trade in and front license plate bracket be put on the Ram while I was signing papers which was not done. Talked to Joe, who is used car coordinator,who told me I had to go to service myself after signing, and request to have one put on which they did. I purchased the Ram the night before and put down a down payment of 1,000.00 and was promised the bracket,wash,gas,would be done and ready for me the next day when I came in to sign papers. I feel that once the sale was done they could of cared less about me,the customer which I no longer am. More

Complete check ✔️ of my vehicle and and text me a copy of the video. Excellent of the video. Excellent More

Easy check in and prompt service. Was in and out decent time frame. Will always go back. Was in and out decent time frame. Will always go back. More

The service staff needs to better their customer service skills. I will be going to another dealership when I need service again. As far ask the sales staff and managers inside are Awesome I love the VI skills. I will be going to another dealership when I need service again. As far ask the sales staff and managers inside are Awesome I love the VIP Service they provided😃😃 More

Kate answered all my questions up front before I even got to the dealership. The trade-in was fast and fair, and financing was quick and made sure they got me where I wanted to be on payment. Overall I am ve to the dealership. The trade-in was fast and fair, and financing was quick and made sure they got me where I wanted to be on payment. Overall I am very happy with my experience and my new truck. More

The process of buying a car here is too slow They have only one finance manager taking care of 80 customers at one time. You were sit in the lobby for 5 and 6 hours and end up having to come back the next only one finance manager taking care of 80 customers at one time. You were sit in the lobby for 5 and 6 hours and end up having to come back the next day. I was able to leave with a vehicle And every day it was something different. ( bring this, bring that) I drove back and forth for weeks and it's been a month now and my contract is still not signed. I am waiting for them to email it to me. I've made numerous calls and all I ever get is they will get back to me which they haven't yet. The people are nice though whenever you can catch up with them. More

Great staff. AJ is awesome. Trying to fix my truck.but I think I have a lemon. Not dealers fault. AJ is awesome. Trying to fix my truck.but I think I have a lemon. Not dealers fault. More

My experience with everyone was pleasant. Marcus and , St. Luis were very helpful and very informative about the vehicle I purchased. I am very pleased. I have recommended plenty of my friend Marcus and , St. Luis were very helpful and very informative about the vehicle I purchased. I am very pleased. I have recommended plenty of my friends to visit the Dealership. Thank you More

Daniel was awesome explaining everything in financing an warrantee coverages alexandria was great too very helpfull warrantee coverages alexandria was great too very helpfull More

The dealership handled my warranty issue very professionally. AJ was nice and called back right away if he wasn’t able to answer. It took longer than expected so they were able to put me in a loa professionally. AJ was nice and called back right away if he wasn’t able to answer. It took longer than expected so they were able to put me in a loaner vehicle which helped out a lot. He also remembers my name which I love! More