AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Very bad experience live in Rockwall tx so it too little over an hour to get there didn’t do what they said they would do over the phone call with Alberto Sotomayor Gonzalez he lied about what he could do t over an hour to get there didn’t do what they said they would do over the phone call with Alberto Sotomayor Gonzalez he lied about what he could do to help me an my wife out 3hrs with Hanna she did what she tried to do but Alberto Reinsured that it wouldn’t be a waste. I would not leave with my own car. I would actually get into another car and help us out. Hannah went over and above to try to talk to the new car area to her friends over there when we got there. My wife is already wanting Out because it was the most worst experience she’s ever had when I told them that they have an hour to try to figure something out because my daughter was hungry. Been there since 3:30 in the afternoon get over there to the new car side they said there’s a lot of incentives they can help with the upside down. We already told him where our payments could be on the used car side and the lady that I had at the side acted like I told him he had an hour to try to figure it out what they could do act like she didn’t care after I said that it was a wasted six hours when it highly recommend this dealership only if you want a bad experience screwed around and left very unhappy and lied to and also they try to put me in a jeep gladiator when I was looking over at the used I wanted to look at the chief wranglers cause I was told over the phone that I would be leaving with the car if I come over there then they want to put a bunch of money down lowballed me on the used car side new car side wanted to give me 25,000 used car side only said they could give me 12,000 is that it’s the same dealership when they gave the numbers for the gladiator on the new car side, it was gonna be almost $50,000 with almost $900 a month payment. How’s that help? They could’ve done more to help us out because as long as we’ve been there waiting to see if they could do anything for us and try to make us a customer like they said they wanted us to be. They said they needed to sell cars. They had a quota they needed to meet before the end of the year. Only once they were the only ones they were helping out and doing the most for is the ones that look like they had a lot of money fancy cars they were bringing in and didn’t want to help out the working class people so if you look flashy with a lot of jewelry or anything on, they helped you out more than they would anybody else very very very bad experience and left very unhappy and ticked off that they get it done more than what they did, and a lowball, the crap out of my wives SUV, and wouldn’t even help her after I denied what they were trying to make me do on a jeep gladiator in the new side was told by me that I had no credit probably no money to put down but they still said they would work with us. I have 708 credit on Equifax. They asked me if I wanted to cosign to try to get the deal to go through after all that they asked if we had someone to cosign we said no , after that, we were pushed off on the back burner like we didn’t matter to any of them at all anymore acting like we were homeless people with no money and not very good service time. I need to put two to $4000 down on the gladiator and I told her I said I couldn’t do anything like that payment. They wouldn’t even help to lower it down at all to where I need to be to make us customers that want to come back and make more car sales with them all said and done from 330. We didn’t get out there until about 745 very unhappy. Only one that replied back and said sorry we couldn’t do anything at all was Hannah and she was telling us that have a good happy New Year’s. Sorry again that we couldn’t do nothing for you. They lowball my car cheaper than Carvana vroom Cowboy Toyota and Carmax so if you wanna go to dealership and get a used car and try to get a good value for your trade-in, they will lowball your cars Value lower than everybody else, so I highly recommend not using this dealership for any purchase More

A great dealership with an excellent Sales Manager named Dave Campbell, who makes sure you are satisfied.. Dave Campbell, who makes sure you are satisfied.. More

Vwry little wait time when I arrived for service. The staff is friendly and helpful when I picked up my Jeep 5 minutes before closing. The staff is friendly and helpful when I picked up my Jeep 5 minutes before closing. More

After my experience, I had to make sure I was a not a ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggres ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggressive. One of the mechanics took pity on me and tried to help, we were both ignored. I then thought I would let the GM know how incredibly bad it is back there, left a message, still has not called me back And my wrangler xe is being recalled due to fire hazard…..Chrysler is fun stuff. More

Had a warranty recall completed by the dealership and it was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay for any of the repairs. More

Very friendly easy to work with service department was very prompt wish they had loaner cars very prompt wish they had loaner cars More

Madeleine was great to deal with! ! She kept me updated on when parts were to arrive & when the work was completed! ! She kept me updated on when parts were to arrive & when the work was completed! More

Mr. McNealm was very helpful. After looking up the part and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm. and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm. More

Mathew was great in helping me take care of an issue that jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!! jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!! More