AutoNation Chrysler Dodge Jeep Ram North Richland Hills

took 3. 5 hours to change oil and 2 filters ..didn't rotate tires or inspect them but charged me when it was free for 3 more visits..back tire driver's side 5 hours to change oil and 2 filters ..didn't rotate tires or inspect them but charged me when it was free for 3 more visits..back tire driver's side had nail and large screw in it that I noticed an hour before bringing it in...the shop contacted me twice once by text once by call trying to upsell other services an to inform me that the back tires had more tread than front therefore not needing rotation that I was charged for but failed to see the 2 large objects in the center of the tire..the dashboard setting was even on the tire pressure 3 tires were thes same 74 the other was 63 but nobody noticed ..after they were done nobody contacted me I was in the lounge area the last 2.5 hours ..30minutes as my truck sat in the parking lot ready but noone said anything I had to got and say hey if my truck is finished I'd like to get back to my job now...this service on this day sucked, failed the safety inspection and rotation of tires that was free but charged me for it...and took 3.5 hours ...the last visit only took 2 and did the exact same service with stellar results but not on Friday 10/22..@12:15-3:30p.m...not able to give any good review at this point and that makes me sad...I should have requested Craig he does his job all the time not partime like the other younger employees..The short lady with glasses is also friendly and always helpful...The lady that takes the money and manages the phone and paperwork Debra I think is the back bone of the whole service department and probably all 3 need a raise ..The rest idk... More

Autonation took good care of me. I definitely recommend. Fair, and efficient saleman. Ask for St. Louis. I definitely recommend. Fair, and efficient saleman. Ask for St. Louis. More

For starters, when I went to look at the Jeep I purchased, it wasn’t at this location. I was told I’d have to ride with the sales guys to “pick it up” at another location, which was very inconveni purchased, it wasn’t at this location. I was told I’d have to ride with the sales guys to “pick it up” at another location, which was very inconvenient…I ended up followed the sales guy and had to wait two hours to even get the jeep back you the NRH location where I finally got to test drive it for about 10 min. I knew it needed all terrain tires on as they added Mud terrain so it didn’t ride great. We bought it…. Come to find out the whole front end needs to be redone, the last owner beat the crap out of it making the tie rod bars loose, the drag link & the horrible “lift” that was on it… this is going to cost me 2k-3k+.. plus the new AT tires I added is another 2k… overall I’m not happy with the “inspection” we were told it had nor the customer service. I believe the front end should be covered by the dealership…. Also- the transmission is shifting hard at low gears when in traffic and shakes the jeep. Also, when shifting into drive or reverse the Jeep groans and drops a bit. Not sure if that has to do with the front end needing replaced or what. But if I’d have know we’d be spending sooooooo much $$ off the bat, I would not have got this jeep from you. Also, I can’t drive over 60mph as the jeep bump pulls really bad making me white knuckle drive. Scary!!! We also had to drive up a 2nd time to re-sign paperwork, finance said the back didn’t accept the bank statements so we drove back up which is like a 45 min drive or so when I can’t drive the speed limit. Not only all that but the rate% went up several % from the last bank so we ended up paying more out the door. Side note- I don’t think the sales guy actually knew there was anything wrong with it. More

Kevin was spot on. Delivered exactly what we wanted and gave me choices. Drove them all then made my decision. Easiest car buy ever!! Delivered exactly what we wanted and gave me choices. Drove them all then made my decision. Easiest car buy ever!! More

I had no issues getting car serviced and the young man was most helpful with a smile. was most helpful with a smile. More

We have been dealing with this dealerships for years ,would not trust anyone else , we. Love it here ,would not trust anyone else , we. Love it here More

We came in with a very specific want and knew we would have to get a deal done to get this car and they worked with us and the bank to make our dream come true have to get a deal done to get this car and they worked with us and the bank to make our dream come true More

Kate was amazing! Everyone did an awesome job! 2nd vehicle from here and loving it Everyone did an awesome job! 2nd vehicle from here and loving it More

Service department were excellent, they had an IT outage but kept me informed when truck would be ready. They are also super friendly. Thank you Anthony and team. but kept me informed when truck would be ready. They are also super friendly. Thank you Anthony and team. More

I’ve personally several new and used vechicles from this dealership. I’m a Mopar person and love the Ram trucks. The buying experience is always great but the after sale falls short as promised. If you have dealership. I’m a Mopar person and love the Ram trucks. The buying experience is always great but the after sale falls short as promised. If you have an issue with your purchase and have to leave it for repairs plan on walking. They don’t have loaner vechicles or rentals. You the buyer have to make all of those arrangements. That’s not good for the customer or the dealership reputation in my book. More