AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Matt was very thorough in running the diagnostic on my truck and extremely communicative in discussing the problem. truck and extremely communicative in discussing the problem. More

Poor service department. 4 hours for a simple oil change and tire rotation. And I had to call to see if it was ready. 4 hours for a simple oil change and tire rotation. And I had to call to see if it was ready. More

The technicians at this service center are highly skilled in their craft. The technology to diagnose the car & provide service update is appreciated. Thanks for your making the process seamless. in their craft. The technology to diagnose the car & provide service update is appreciated. Thanks for your making the process seamless. More

Communication is difficult. After paying out of pocket for a 10 day rental, 1 of only 3 - the first item caused by last service - items is not even repaired regardless of their After paying out of pocket for a 10 day rental, 1 of only 3 - the first item caused by last service - items is not even repaired regardless of their assurances. Very frustrating. I need a car so I'm still trying to find an alternative. Merry Christmas More

Great oil change service. Sent me a video of there inspection with suggestions on what needs attention Sent me a video of there inspection with suggestions on what needs attention More

They are very professional and a pleasure doing business with. Craig was an excellent service advisor and quick to see to my needs. with. Craig was an excellent service advisor and quick to see to my needs. More

Service was great! Was able to buy exactly what we were looking for and employees were very nice and helpful with the whole process! Would definitely consider coming ba Was able to buy exactly what we were looking for and employees were very nice and helpful with the whole process! Would definitely consider coming back if needed and recommend to friends and family More

It is overall a good experience. Other than some issues observed after driving home (which will follow up with dealer) I will say it is worth while especially working with Alexia and Other than some issues observed after driving home (which will follow up with dealer) I will say it is worth while especially working with Alexia and the team. Tsuung R.M More

I use their service department and it is awful I have a Dodge Caravan I have took it back to the service department four times and now they have it because it’s under warranty the first time I drove up Dom Dodge Caravan I have took it back to the service department four times and now they have it because it’s under warranty the first time I drove up Dominic saw that I had paperwork from somewhere else and he informed me that I need to take it back there even though it was at another Dodge dealership that was over 100 miles away from this house I told him it should be warranty under any dodge dealership he got pissy and then finally took my car in I dropped it off on Wednesday I did not receive my car back until after calling and hounding them about my vehicle a week later when I finally got my car back it was still leaking oil I took it back in there again I finally got it back after three days the minute I got it back it was still leaking oil but to boot it started running hot I took it back the very next day the mechanic guy came out there in this whole time I’m messing with Dominique the mechanic I came out there they had my hood up in the mechanic guy held onto my radiator hose or whichever hose it is in it for me that I needed a thermostat he did not put it on a diagnostics he did not run anything he just placed his hand on the hose so I took it over to mitis they ran a diagnostics and come to find out it was something else it was not the thermostat so I brought it back to Dodge I tried to give Dominique the paperwork for mitis where they ran their own diagnostics and he didn’t take it he forward me that they will get to it and that was the end of conversation that was on a Tuesday I called Thursday I called Friday I called this Monday I’ve called they finally got back in touch with me because I had to have my daughter call cause they wouldn’t even answer my phone calls they told my daughter just like I told you it was the thermostat but actually it’s a cracked cylinder head because John the manager finally told me what was going on this thermostat could’ve been a problem but they finally turned it in to my warranty people to see what they can do and what all will be covered if you take your vehicle to the shop make sure you do not get Dominic he does not want to work he likes to call out and he is not a very pleasant person to talk to a.k.a. as of right now they still have my vehicle and I’ve been without my vehicle now for over a month just beware of the service department More

Rocky start but great recovery in working with these guys! They know how to make an honest mistake right. They were very sensitive to our needs and considerate of our time. guys! They know how to make an honest mistake right. They were very sensitive to our needs and considerate of our time. More