AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Very good customer service. The job has been done on time with proper and good information The job has been done on time with proper and good information More

10/10 buying experience. Will definitely be making the drive for future vehicle purchases. Staff was very helpful and accommodating Will definitely be making the drive for future vehicle purchases. Staff was very helpful and accommodating More

Very please with the accommodations and patience of the staff and will recommend to friends a d family. staff and will recommend to friends a d family. More

I went to the dealership to purchase a car for my son. I spoke to Sean regarding purchasing the car. We discussed several things that needed to be fixed and they agreed to have it done. One was the key FO I spoke to Sean regarding purchasing the car. We discussed several things that needed to be fixed and they agreed to have it done. One was the key FOB which was damaged and would not open the door. Manager came out and said they would replace it if I agreed to write a positive review. I said no problem. The car was dirty so Sean agreed to have it detailed and put aside for when I returned with my son after school at 5pm. At about 3pm, Sean emailed me and said the car was clean and ready. I told him great and see you at 5pm. When I arrived to the dealership with my son, Sean came out and said he was very sorry but they just sold the vehicle. He blamed it on his Manager and really had no good response. I felt this was extremely unprofessional considering he told me he would clean it and set aside for our 5pm meeting. Very disrespectful to have me drive 40 minutes with my son to sell it 30 minutes before our scheduled meeting. I asked to speak to the Manager because I wanted him to look me in the eyes. He refused to come out and talk to me. Again, guilty response and very unprofessional. They never even called me to give me a heads up. I would never think you could be treated this way from AutoNation Jeep Chrysler in North Richland Hills. More

Awesome customer service! We loved the personalized attention they provided throughout our purchase time. They made sure we were taking care of and answered all of our questio We loved the personalized attention they provided throughout our purchase time. They made sure we were taking care of and answered all of our questions! Thank you to everyone at this dealer More

I have a really good experience with Mr Williams he is the nieces person a had meet in a public service, he understood my problem, he help me, he walked me trhu my options .. unfortunately the repair of m the nieces person a had meet in a public service, he understood my problem, he help me, he walked me trhu my options .. unfortunately the repair of my truck was a lot .. but I am so happy with the diagnosis they provide me .. Mr Williams thank you so much for your help… More

Great people, atmosphere and vibes. Isiah the sales professional was just that. Professional the whole way through. Isiah the sales professional was just that. Professional the whole way through. More

Kate Kim is the best dealer I've ever met! She understood my need and helped me find the best one. The process was very smooth and fast. I will definitely come back to buy the next car with She understood my need and helped me find the best one. The process was very smooth and fast. I will definitely come back to buy the next car with her later. More

Communication and professionalism is severely lacking. Car was in shop for two weeks. Service says they left a voicemail on a Monday that it was complete and come Friday that same week I’m calling to ge Car was in shop for two weeks. Service says they left a voicemail on a Monday that it was complete and come Friday that same week I’m calling to get a status but no one could give me a status. I had no clue it was complete and never got a voicemail. They never tried calling me back throughout the week to tell me it was complete. Just purchased the vehicle 3 months ago used and they said they fixed everything on it but in fact I had to pay for a leaking transmission pan, rotors and brakes were bad even though they stated they were re surfaced and new brakes were installed. Rotors were starting to crack. Struts show signs of leaking. We paid 19,000 cash and that’s what we get. Dirty car salesman. I honestly can’t say anything good about Autonation Chrysler, Jeep, Dodge on interstate loop 820 in Fort Worth. It has been a horrible experience. They need new management and need to get the place in check. I would not recommend them to anyone. More

I scheduled an appointment for an oil change and tire rotation. I was at the dealership for 3 hours waiting for the oil change. They gave me a ride to a near by restaurant and I ended up walking back. I rotation. I was at the dealership for 3 hours waiting for the oil change. They gave me a ride to a near by restaurant and I ended up walking back. I feel waiting 3 hours for a scheduled oil change is absolutely ridiculous. They alway have done good service but I wouldn't be using them anymore due to the crazy wait times More