AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I scheduled my truck for an oil change, tire rotation, and two recall services. I dropped the truck off the evening before my scheduled appointment the next morning. My advisor asked if I'd be picking it and two recall services. I dropped the truck off the evening before my scheduled appointment the next morning. My advisor asked if I'd be picking it up at the same time the next day and I said yes, but could get it earlier if ready. I didn't hear anything the next day at all. I called first thing the next morning and my advisor said he'd check with the tech when he came in and call me back. I never heard from him again that day. I left him a message at the end of that day and called again first thing the next morning. I spoke with someone else and told them my truck had been there for two full days and they seemed surprised. They assured me that it would be ready by noon. Shortly thereafter I received the video from the tech followed shortly by my advisor letting me know my truck was ready. I asked if it was forgotten for the last two days and he said no, they were just that busy. I find that hard to believe because once I finally got to speak to someone, it was done within a couple of hours. When my wife arrived to pick up the truck, no one greeted her and there were multiple people standing around. She finally had to ask someone if they could help her. Overall, not a good experience with this dealership. More

Quick and efficient. Gave service recommendations but didn’t try to upswell me on anything Gave service recommendations but didn’t try to upswell me on anything More

They’ve been working on my challenger since I bought it two years ago. They do a great job and I would recommend them to anybody. two years ago. They do a great job and I would recommend them to anybody. More

Went in to trade my car and that was all great when it came to financing however for a new car it was on a whole other level…… They said I would need more money down and they only tried just a couple of b came to financing however for a new car it was on a whole other level…… They said I would need more money down and they only tried just a couple of banks. It was getting late on a Friday so I told them to try more starting Saturday morning and call me…. No follow up call at all from the sales rep or financial manager. Needless to say I went to Honda and traded my car in with no extra money and was approved for a brand new Honda with one of the same banks they claimed to have tried…… disappointed in this location but grateful I didn’t get a car that was used when I got approved for a brand new car with much lower miles and much cheaper prices!!! More

Kate was fabulous and helped make the buying process seamless. Would buy again from them. seamless. Would buy again from them. More

Lexi was qreat. She answered all our questions and spent a lot of time with us. She gave us a deal we could live with. She answered all our questions and spent a lot of time with us. She gave us a deal we could live with. More

The employees at the dealership were so professional and helpful thanks you again to Truce and the entire staff. helpful thanks you again to Truce and the entire staff. More

Great prices and good customer service and I highly recommend this dealership and hopefully I’ll be back recommend this dealership and hopefully I’ll be back More

Great sales team, they help me understand everything in my deal and which car was a better fit for my familiy my deal and which car was a better fit for my familiy More