AutoNation Chrysler Dodge Jeep Ram North Richland Hills

28 days in xxxx My problem: I have a 2013 Jeep Wrangler Rubicon and when driving over 40 mph it would climb to 6000 rpm and keep going and not shift. So I dropped it My problem: I have a 2013 Jeep Wrangler Rubicon and when driving over 40 mph it would climb to 6000 rpm and keep going and not shift. So I dropped it off at Allen Samuels in Fort Worth on Sept. 20th. Like I have been told and just like I was told by Curtis the rep who singed in my Jeep it will take three days before it can even be examined. Three days later I am told that my transmission was burned and shredded and it would take another five days to get the transmission rebuild kit as they don’t keep the parts in stock. After the transmission was rebuilt the problem was still there so they do some software updates but this does not fix the problem. When day ten is reached I visit the dealership and speak to the mechanic, the service manager and Curtis the rep. The mechanic has no idea what the problem is, the service manager tells me it could take a month to fix it and I have no loaner. The Jeep only has 22,000 miles on it and I am learning that problem vehicles under warranty get a backseat to cash customers at this point. They want to pull out my entire wire harness as they think it is a loose wire to which I say NO. Not until you replace the PCM, TCM or transmission valve body. They keep telling me that they tested fine and those can’t be the problem. I now call and engage the Chrysler complaint line. My contact is Maurice and after many lengthy conversations I ask him what POWER does he have? Can he make the dealership replace certain parts BEFORE they start actually taking the Jeep apart? Maurice tells me he has no power and the dealership can do whatever they want as they are privately owned. This experience is made worse as Maurice begins asking me how to get through to them on the phone. I have to explain that they have 10 minute hold times IF they come to the phone and that Curtis recognizes my cell number and simply picks up the phone and hangs it up but I can get through by calling from different phone numbers. Maurice suggests that maybe I can take it to another dealership to which I explain that I have contacted Grapevine Dealership and spoke to the service manage there and he really did not want to work on a vehicle with an existing problem from another dealership. I now get a loaner at this point and the guessing continues. My Jeep never once had any error codes and without error codes todays mechanics have a very hard time fixing things. Critical thinking and troubleshooting skills are almost nonexistent. More days pass and the transmission get taken out again and I am told that a STAR issue has been opened by the dealership and a Master Technician will arrive onsite to repair my Jeep. Am I being lied to by Curtis, of course? Do I know it? Yes I do but my Jeep is now hostage to Chrysler and this dealership. I push to have them replace the TCM and they tell me they did but to no effect. I am also, told that the Master Technician simply won’t drive out there and he actually goes to two other sites but will only advise by phone. More days pass and then I am informed that a brand new Mechanic who was just hired will now be assigned to my Jeep. Why would a new employee get assigned to a major problem ticket? Because new mechanics are guaranteed to get paid a set amount (for a few weeks) when they are hired to help get them acclimated to the new job and so they don’t lose pay. My Jeep is of no concern and no one really cares if it gets fixed as it’s a warranty fix and not a CASH problem. Now I am informed that the new mechanic says that my exhaust is plugged up completely in one of the catalytic converters. So he replaces one then the other and the problem is still there. I state again maybe they should be looking at the throttle position sensor, transmission switch solenoids and valve body. Curtis replies they checked out and are note the problem but they want to take my engine apart now because they think there is an air blockage in the engine that is keeping the transmission from shifting. I say “NO”. I speak to Maurice again at the complaint line where I tell him very clearly so I can have it on record that I will not allow my engine to be taken apart when we are dealing with a transmission. On Day 28, Curtis calls and tells me they ‘fixed the problem’ by ‘flashing’ the chips and driving it around hard for a long time. What this dealership did not tell me was that the mechanic took my Jeep out for lunch and had a burger and fries in it. Now hold in my hand a 6 page invoice. My Jeep was 28 days in the shop and I was lied to so many times I lost count. But here is what I learned. Allen Samuels is a crooked dealership so avoid them. They kept my jeep for 28 days and did not wash the thing before giving it back and the thing was filthy. This dealership doesn’t use seat protectors or floor mat protectors and I had to place a trash bag on the seat and paper on the floorboard myself. When I got my Jeep back the floorboard paper was soaked with oil from work boots. There was a work boot print on top of my bumper (was the mechanic just jumping up and down on my bumper for fun?) My favorite comment by Curtis the rep was when he told me they were tired of working on it and I should come get it if I lost faith in them. The complaint line for any dealership has no power at all but it is needed for a lemon law legal case. Make sure you document everything and find a Lemon Law Lawyer who knows what to do. Let the Dealership keep the vehicle for 30 days. It doesn’t matter if it’s all at once or several trips. The magic number is 30 days for the same problem. Make sure you tell the dealer that you will give an F on the review and you will write out your entire experience on the top three dealer review sites. Finally, never ever go back to that dealer again and always follow through on your promises like I did here. I did get a recall fixed after asking for the 3rd time because they always tell me they don’t have the parts and I did get a free oil change and tire rotation but truth is truth. More

USED CAR SALES THE USED CAR MANAGER WERE VERY RUDE TO US AND ABOUT OVER TRADE. I WILL NEVER GO BACK TO THIS DEALER SHIP AGAN IF YOU WANT GO GET OUR FAMILY BE EMBARRA THE USED CAR MANAGER WERE VERY RUDE TO US AND ABOUT OVER TRADE. I WILL NEVER GO BACK TO THIS DEALER SHIP AGAN IF YOU WANT GO GET OUR FAMILY BE EMBARRAESSED IN FRONT OF YOUR FAMILYYOU NEED TO GO SHOP HERE TELLING YOU LIAR FORNT OF YOUR FAMILY. IS GOOD WAY TO DO BUSINESS THANK YOU ALLEN SAMUELS IF YOU WANT TO SAVE YOUR DEALER SHIP FIRE YOUR USED CAR MANAGER NOW :( NDON'T BUY FORM THERE More

Dont Honor thier pricing I was interested in a used car. When I turned up to drive it on a Saturday noticed a lower price on the car. I asked the Salesperson if this was the I was interested in a used car. When I turned up to drive it on a Saturday noticed a lower price on the car. I asked the Salesperson if this was the correct price and he confirmed YES. I spoke to the internet salesperson on the Monday and expressed my interested only to be advised it was the higher price. When I told them about the lower price on the car (I took a photo of it) he told me they would honor it. I then spoke to the Salesperson and he backed away from the price on the car at the time I drove it claiming it was an error. Disappointing the Companies like this mislead consumers. If they wont honor their displayed price what chance is their for honoring any other promise. More

Love my new Jeep Wrangler and Buying Experience Bought my wife a new Jeep Wrangler today. I worked with Richard Hunter (Internet Director) and Jim Gladhill. Both are first class and made the buyin Bought my wife a new Jeep Wrangler today. I worked with Richard Hunter (Internet Director) and Jim Gladhill. Both are first class and made the buying experience a fun and enjoyable experience. The GM, Tom Hervey, also came over to introduce himself. They gave me a smoking deal to top it off. No pressure and no hassles. Everyone at the dealership was very friendly, helpful, and knowledgeable. Highly recommended. Thank you, Allen Samuels! More

2015 jeep cherokee limited good dealership and nice people. tom was my salesman and pete in finance are great and made buying a car pretty easy. the folks were knowledgable an good dealership and nice people. tom was my salesman and pete in finance are great and made buying a car pretty easy. the folks were knowledgable and good customer service More

2015 Jeep Wrangler JK Unlimited I do a lot of research before I step foot into a dealership, so I know what the MSRP with options are and what I should actually pay. The transaction I do a lot of research before I step foot into a dealership, so I know what the MSRP with options are and what I should actually pay. The transaction went smoothly. There were no surprises. I got exactly what I expected. The one point I found confusing was the need for an internet manager. We communicated by email. He answered all my questions ahead of time. We set an appointment time. When I arrived, we shook hands and then I was handed over to a "product specialist." That was the extent of our interaction. He didn't do anything special for me that anyone else couldn't have done the same. With that said, I dealt with David through most of the sales transaction. He was very professional, very knowledgeable, down-to-earth, energetic, and just an all-around good guy. I'd recommend skipping the middle man and ask for David directly. More

Experience in purchasing my Chrysler 300C The dealership was professional and dealt with all my requests in a way to ensure I was fully satisfied. The salesrep, Geno, was very knowledgeable a The dealership was professional and dealt with all my requests in a way to ensure I was fully satisfied. The salesrep, Geno, was very knowledgeable and fully explained all funtions of the vehicle. I would not hesitate to recommend others to this dealer. More

My Truck Purchase - Charles W. 3/26/2015 I highly recommend this dealership the next time you are in the market for a new or used quality vehicle. Our Salesman, Adam, was very polite and work I highly recommend this dealership the next time you are in the market for a new or used quality vehicle. Our Salesman, Adam, was very polite and worked very hard to earn my business. Patrick in the Finance Department was very helpful and an easy person to work with. Also, Diane called me back the next morning to say how much they appreciated my business. This is the first dealership that has ever followed up with me the next day after my purchase. Wow! Excellent and Friendly Service. I will return the next time I need another vehicle. Thank You, Charles W. More

they wasted my time Had appt. With Patrick in internet sales to see a specific truck they had .I was running late,called him an left a message that we would be there in 3 Had appt. With Patrick in internet sales to see a specific truck they had .I was running late,called him an left a message that we would be there in 30 min, He text me back in about 10 min saying see you in a few. I arrived only to find out that the truck had been sold earlier in the day. Had he told me I would have never continued to drive there. A total waste if 2 hours. I will never buy from Allen Samuels or recommend them to anyone. More