AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I purchased a car from your North Richland Hills location. I did all the business on the phone with your salesman "Gonzo", the day came for me to pick up my car. The salesman texted me to tell me th location. I did all the business on the phone with your salesman "Gonzo", the day came for me to pick up my car. The salesman texted me to tell me the NEW car that I was to purchase was unable to be purchased because the drivers door wouldn't open so would I be interested in a different color that was more expensive but he would give it to me for the same price. I was talking it over with my husband when he texted me back within 20 minutes asking me if I was still interested. I told him I was thinking it over. We ended up going through with the decision. We got to the dealership at 7PM to pick up the car, but went on a test drive with the salesman prior to signing the papers. He sat in the front seat, my husband and son in the back. We signed the paperwork, drove off the lot as they were closed they had the gates closed, but we noticed that the passenger seat wasn't working - no power at all - can't adjust, no heat, no air -NOTHING! But I can't call the dealership because they are closed. My son said he noticed the salesman try to adjust the seat, because it was way up and you basically had to be 5 foot or shorter to fit in it. So the next morning, I texted him and he admitted to knowing it was broken but was hoping that it would "fix itself"!!!!! So then I had to drive back to the dealership, a 45-60 min drive to have my car looked at. The service people couldn't even figure out what was wrong with it, they didn't know where the fuse box(es) - because they didn't know that there were multiple - but my husband did because he had researched how to possibly fix it himself). So I had to leave it there, and it took an act of Congress to get a car to drive home - because they don't do that! Well I'm sorry - you sold me a broken car! The dealership's service department then put my car at the end of the line of cars to be fixed. They had told me that it would be looked at on Friday, but it wasn't until we sent a letter to the dealership saying it was illegal to sell a car knowing that it was broken and not telling the customer. I wouldn't have purchased a car from this dealership if I would have know that 2 cars that I had planned on purchasing were not in working order when they were BRAND NEW cars on their lots!!!!!! This dealership sucks! More

It was a great buying experience. There was no pressure, and the environment was friendly. I will purchase another car from here in the future. There was no pressure, and the environment was friendly. I will purchase another car from here in the future. More

They have good reviews online from local buyers. I'm an out of state buyer. This has been a disaster. They have my money for the car and shipping fee and they still have the car on the lot. All I'm an out of state buyer. This has been a disaster. They have my money for the car and shipping fee and they still have the car on the lot. All the paperwork is signed. They won't give me any updates except for "I don't know" when I ask them a question of where is my car, when does it get here, where is the title, who is shipping it. Don't buy from them if you are not local and cannot take possession immediately More

Yahir was so patient with me and found the perfect jeep that fits my style and needs.. And Anthony W made the finance part so easy and has the best personality and very compassionate about what he does.. that fits my style and needs.. And Anthony W made the finance part so easy and has the best personality and very compassionate about what he does.. More

Tried to negotiate a price with a salesperson after visiting dealership. He would not return my inquiry Instead, an arrogant sales manager called and quoted me a price $6000 higher than their online visiting dealership. He would not return my inquiry Instead, an arrogant sales manager called and quoted me a price $6000 higher than their online advertised price. Very dishonest sales tactics and rude management. Stay away from this dealership. More

The whole process started off good but quickly went down hill...Nothing that we talked about during the sale was received...It was very hard to reach the deal once we signed the paper work to get the work d hill...Nothing that we talked about during the sale was received...It was very hard to reach the deal once we signed the paper work to get the work done tht we initial discussed..what was stated to be covered under the 90 day period was later announced it was actually a limited 90 day Warrenty...3 days after purchase..the check engine light came on, even though the dealer claimed it was checked out by their mechanic..it was taken to another Autonation &, stated it had several issues tht shld of been caught...I've purchased several vehicles over my short years and this has been the only negative experience....wld definitely not come back to this dealership nor trust anything that they have on their lots.... More

My service advisor was so nice and communicated so well … I was very impressed. I didn’t have to wait long to be helped, and check out was a breeze too I was very impressed. I didn’t have to wait long to be helped, and check out was a breeze too More

Purchased truck from here, got home going over the paperwork and they do not honor the advertised sales price. Plus they add on over $1500 worth of xx they refuse to remove. They had the truck adver paperwork and they do not honor the advertised sales price. Plus they add on over $1500 worth of xx they refuse to remove. They had the truck advertised as having an over $8000 discount, according to the paperwork they only discounted around $6000. BUYER BEWARE AND BE PREPARED TO PAY FOR OVER $1000 WORTH OF xx THEY SAY THE PUT ON THE TRUCK. Will be my last visit here. Bet no one give me a call about it as well. Cianni was great to work with. Had to go rounds with sales mgr. To get the correct trade in price, which she apparently deducted from the dealer discount. More