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AutoNation Chrysler Dodge Jeep Ram North Phoenix

Phoenix, AZ

4.4
1,317 Reviews
If you're shopping for a new or used vehicle in Phoenix, be sure to visit AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Located just off of the 17 near Bell Road, our showroom is easy to find, too. So whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
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16406 N 26th Ave

Phoenix, AZ

85023

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Showing 1,317 reviews

February 04, 2023

I waited and it was a nice experience chair were nice very helpful yea yea More

by carlosindausa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Feb 07, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

February 03, 2023

My go to for service issues. I Like working with staff. Will continue to use them in the future. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Feb 08, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, thank you so much for your positive comments about AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! Drive safe, and we'll see you on the road.

February 03, 2023

Great customer service, very detailed with what needed to be looked at and recommendations for replacement parts. Overall 10/10! More

by Jayradd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Feb 06, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 28, 2023

Max, your the best ! His team diagnosed the problem, accurately quoted the problem, acquired the parts needed, and made, what I considered, some major repairs in a timely More

by joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Dalrymple
Feb 01, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi Joel, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 27, 2023

Max was very professional and kept us informed throughout the service of our vehicle. The repairs were completed in a timely manner and the vehicle drives great! More

by Boxer pal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Jan 31, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2023

If you have Jonathan Burnley as your finance person make sure you pay close attention to the paperwork your signing. Sticker price on the vehicle was 49k ended up financing 68k somehow. There was no trad More

by Aaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amani Watson Jonathon Burnley
Jan 31, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi Aaron, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2825 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Jan 31, 2023 -

Aaron responded

I’ve spoken to the general manager already. He was no help at all, I was trying to order a 70k dollar vehicle and he offered me half of what we paid a year ago for the vehicle we bought from your dealership

January 26, 2023

The Tech was fantastic! Came out at check out and demonstrated the issue. The Advisor stated it would be 48 hours before the repairs would be diagnosed, he called us the sam More

by randyserbus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon, the advisor, forgot Techs name.
Jan 30, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 24, 2023

The service area was clean and easy to use. Employees acknowledged each customer and looked in the customer's eyes and smiled as they entered the service area. Work was prompt and no over sell. More

by megwc313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxwell
Jan 27, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

January 20, 2023

They were quick and easy to purchase my new Challenger Hellcat Redeye from a refreshing experience. More

by Cscheimann
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo
January 16, 2023

The service writer Maxwell was easy to work with and he was very courteous, so no complaints there. Unfortunately the techs were everything I expected from a Chrysler dealer. Didn’t even drive my vehicl More

by Dpsofemes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maxwell
Jan 19, 2023 -

AutoNation Chrysler Dodge Jeep Ram North Phoenix responded

Hello, Thank you for taking the time to share your feedback with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2825 to discuss what we can do to help.

Jan 19, 2023 -

Dpsofemes responded

I feel like this review is warranted since as per the repair order mileage in/out, my truck was not even driven, no effort was made but I am told they couldn't duplicate the concerns. I was very descriptive on when and how everything was happening, even insisted on driving with a shop foreman to point out what was happening to expedite the process, but was assured that the tech was the best they had and would likely find the problems. If you want my honest advice on what could be done to help, try hiring techs who aren't afraid to fix warranty concerns. I understand that not all tickets are going to be money makers, but their job is to fix cars first and foremost. It's the lazy hacks that give the honest techs, and by extension, the dealership bad reputations. If this is what is to be expected when trying to get a problem fixed under warranty, then this will be my last FCA product. My 10 year old Ford doesn't even rattle this much.

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