AutoNation Chrysler Dodge Jeep Ram North Phoenix

All of my Chrysler Pacifica Hybrid service has been handled by Carl and the Autonation team. Appointments are easy, service well explained, waiting area is comfortable and my van is in great shape. handled by Carl and the Autonation team. Appointments are easy, service well explained, waiting area is comfortable and my van is in great shape. More

Mike Franklin at the Service Department did an excellent job and helped me all the way. Thank you. The General Sales Manager Peter Pasiakos answered all my messages immediately. And I had a lot. Thank you job and helped me all the way. Thank you. The General Sales Manager Peter Pasiakos answered all my messages immediately. And I had a lot. Thank you also. More

I bought my Titan Platinum Reserve last fall, I couldn't have better service, I returned for service 🐕‍🦺 again last week, great people to work with have better service, I returned for service 🐕‍🦺 again last week, great people to work with More

Overall, they did a pretty good job. Theo went above and beyond with our purchase. The issue I have is with Mario. Since I spoke “briefly” with him online, he put my name in the spot boo Theo went above and beyond with our purchase. The issue I have is with Mario. Since I spoke “briefly” with him online, he put my name in the spot book, he gets half of the sale. He is also the main contact. He has been less then helpful. Theo has done all of the communication. And is making the appt to get the tires fixed that Mario should have done. The process was fairly painless minus getting the correct tires (which have still not been installed), and key made. If you go here speak with Theo, he will get you taken care of. More

Carl has been the best advisor, he is always nice and pleasant to work with, always up front about everything. Thanks for your hard work Carl. I appreciate you. pleasant to work with, always up front about everything. Thanks for your hard work Carl. I appreciate you. More

my adviser found a way to replace the part that I been waiting for over a year waiting for over a year More

Awful experience with Service. We have bought 20+ cars from different Autonation dealerships over the last 15 for different family members. This service department was a level of a We have bought 20+ cars from different Autonation dealerships over the last 15 for different family members. This service department was a level of awfulness we have never seen before. Jeep was dropped off and they had it over a month. They wouldn’t return calls we had to text, call and go in person. Service rep and service manager all gave us no communication. They even went so far as to ignore us and put a used transmission in Jeep when their own Extended warranty covered a new. We finally got the Jeep after a month and left with a used part. Lots of blame and deflection. Wouldn’t take ownership of their mistakes. We will never use them again and has soured us on Autonation in general. More

Nick Thompson is the best service advisor. He is courteous and friendly as well as knowledgeable. He is courteous and friendly as well as knowledgeable. More

The customer service was great. Drop my car off on a wednesday and by monday nothing had been worked on other than driving it to find only one of the issues. Drop my car off on a wednesday and by monday nothing had been worked on other than driving it to find only one of the issues. More

Nick Thomas is great! He is always helpful, he has been our service person for the last 3 years and has always been great to work with. He is always helpful, he has been our service person for the last 3 years and has always been great to work with. More