AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Made an appointment for warranty repair of our vehicle. Came in at the time of the appointment, and was told that they'll have to have the van sit there for another two to three days BEFORE the tech will g Came in at the time of the appointment, and was told that they'll have to have the van sit there for another two to three days BEFORE the tech will get to see it. I asked for a loaner or a rental, and was told that they don't have a loaner, and a rental MAY be available after the diagnosis, which will take place about two to three days later. I asked to bring the car back about two to three days later, when the tech would be available, and was told that it's not how they do business, and that there are other dealerships that take even longer. I'm not sure what the purpose of making an appointment is to drop off the car if it will just sit there for days prior to being diagnosed and repaired. We were told that this is a company policy, so I'm not blaming that on the service advisor, but as a policy, that just seems unnecessary. The repair itself seems to be completed satisfactory and timely, once the tech finally got to the vehicle. When we had to come pick up the van, we were told that on that day the shuttle was not available, and we had to Uber to the dealership. The vehicle was dirty at the time of pick up. When we came home I got a message from Chrysler that a recall for our vehicle was available (Z-76). I checked when it become available, and it was during the time that the vehicle was with the dealership. The recall was not accomplished by the dealership, and were were not notified by the dealership of this recall, so now we'll have to do this again. More

Service from beginning to end was a smooth process. From the setting up the appointment online to the face to face when delivering car for service. From the setting up the appointment online to the face to face when delivering car for service. More

I took my truck in for a evap issue and although their hours of business are open late and Saturday, my hours are different and with a small window. So, picking up my truck when it was ready was my bigges hours of business are open late and Saturday, my hours are different and with a small window. So, picking up my truck when it was ready was my biggest concern. I called and spoke with Deana and she told me she could make it happen! That response, I very much like to hear, and let's me know they care about my business in the future. More

Every time I go to AutoNation Chrysler Dodge Jeep Ram North Fort Worth I have outstanding service! North Fort Worth I have outstanding service! More

10/4/22: Back at this dealership again for warranty on the auto start/stop. They refuse to get me a loaner or rental and it's all under warranty. This place is a disaster and they treat you like crap. The the auto start/stop. They refuse to get me a loaner or rental and it's all under warranty. This place is a disaster and they treat you like crap. The service manager and advisors are horrible. Only reason I'm here is because it's the closest to my home. They don't care about their customers and that is very obvious More

My last visit was great. Making an appointment for an oil change cuts wait time. Making an appointment for an oil change cuts wait time. More

Very happy with this dealerships service department! I won't take my jeep anywhere else! Janey was amazing! She was so helpful and knowledgeable! She let me know what the issue was and was very transpar I won't take my jeep anywhere else! Janey was amazing! She was so helpful and knowledgeable! She let me know what the issue was and was very transparent about the cost and what needed to be done. Definitely recommend! Ask for Janey she's the best!! More

Service personnel were polite but the online system needs to be updated as the last two times I've gone in for repairs I was told the repair would be a 3-day job. It is very inconvenient to go in thinking I to be updated as the last two times I've gone in for repairs I was told the repair would be a 3-day job. It is very inconvenient to go in thinking I can wait on same-day work. I don't fault personnel, just the registration system. Nothing I needed done was even able to be looked at. More

This dealership’s service dept was fantastic and quick. The video of the work done was a great thing The video of the work done was a great thing More

Service advisor Dana tried to scam by saying i don’t have free oil changes. And then came back saying “oh sorry i was looking at the wrong paper” free oil changes. And then came back saying “oh sorry i was looking at the wrong paper” More