AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Service department is the worst Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June o Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June of 2017. Fast forward to August 2018, my AC is broken. I called to get a service appointment on aug 6 and they let me know to bring it in on aug. 21st. When I drop the car off they told me that Chrysler will pay for a rental for 5 day but my Jeep will not be looked at for 3 days. I call to get a status update on day 3 and they let me know if would be 3 more days before a technician can ever look at it. I explained to them that I would not be paying for a rental for those day as it was out of my control on when their technician would look at it and they said, too bad it's Chrysler's policy. After arguing with Steven Scott, who is handing my service, I asked for a manager. He put me on hold for about 11 minutes and came back and said he doesn't have a manger that can talk right now but that they would pay for the rental. Okay fine. Here we are 7 days later, my car has still not been looked at and no one returns messages or calls to touch base. Awful, awful, awful, customer service. I will never buy from or service my car with this dealership again. More

Lazy, incompetent liars Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the t Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the time. Well July 18th..come to find out they had not even started work on it when my tags were do to expire within the week. Not only that now they have issued my title check to a department that doesnt even exist in my state and as of Aug 7th..still no title and being ignored. It's time to contact the BBB and an attorney I see. Dont give this shady xxxx show of a dealer your money. Read the terrible reviews and steer clear (which I should have done) More

Wow, look at bottom line Was told they would do what other autonation in north Richland hills counldnt. Well it all boils down to the bottom line... how much money can they m Was told they would do what other autonation in north Richland hills counldnt. Well it all boils down to the bottom line... how much money can they make off of you instead of respecting and treating the customer right and gaining a lifetime customer. Just look at the bottom line, make sure they are giving you what you want at the amount you want. Even the gen mgr is looking out for the profit, so watch out for tourself More

Worst dealership ever I used to be a car salesman myself and have worked at three differnet dealerships.. and needless to say this is the most shady and unprofessional plac I used to be a car salesman myself and have worked at three differnet dealerships.. and needless to say this is the most shady and unprofessional place I have ever had to deal with. They knew going into it that I was a salesman and knew the whole process inside and out. But rather than shooting me straight like they said they would, they tried to rob me of my trade by offering $10,000 less than it's worth. They also have a "one price" policy which means the price of their vehicles is non-negotiable. That would be fine except for the fact that they price their vehicles at high retail and then they try to steal your vehicle from you too. It's bullshit. NEXT. After I tried walking out they finally decided to give me a reasonable amount for my trade. When we got to the financing part they tried to rip me off once again. I have a 720 transunion credit score and my co-signer has a 765 score so I know we qualify for a great interest rate. The finance manager came in the office and told me the best he could do was 7.5%. BULLSHIT YET AGAIN. At this point I'm fuming and told him I can beat that with outside financing and he still wouldn't come down. So I left. I would never recommend this place to anyone. Please don't bring your business to these assholes. They had a chance to make $3-4,000 off of my truck that I traded in and I know they were making at least $2,000 on their truck. It disgusts me how greedy these people are More

Never have service performed here. I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacke I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacked away at my bumper to remove my old trailer hitch and install a different one (without telling me). This was supposed to be an airbag recall. They damaged the EVAP system, wiring around the fuel tank, as well as cut my headlight wiring on purpose. Regardless, the vehicle was there for the better part of July and now I keep getting engine codes. I'm scared that there will be more vandalism if I bring the vehicle back.. and AutoNation doesn't care. More

xxxx Sales team, buy ANYWHERE but here Worse of the worse when it comes to their word or sense of honor, do not waste your time the sales team are xxxxxxxx..... my Son and I went to buy a Worse of the worse when it comes to their word or sense of honor, do not waste your time the sales team are xxxxxxxx..... my Son and I went to buy a truck Thursday evening, truck was in service department up on lift, sales xxxx said would be ready for test drive and purchase on Saturday or possibly not til Monday, my Son made an appointment to go Saturday (after work ) at 1:00 ..... the xxxxx texted him, yes texted him at 10:00 Saturday morning saying it was sold Friday nite ???? More

Worst car buying experience ever Took 5+ hours, finance guys wouldn't take no for an answer on warranty...and to top it off the porters drove the BRAND NEW TRUCK I was buying like the Took 5+ hours, finance guys wouldn't take no for an answer on warranty...and to top it off the porters drove the BRAND NEW TRUCK I was buying like they stole it. Even jumped it over the gate track out back. After getting my trade in back, and buying from another dealer, I find out they stole a a tail light bar from under my tailgate, and attempted to take my sound system out(had to pay to have it fixed). I recommend no one buys from this dealership, EVER. Worst car buying experience I have ever had. Period. More

Poor Service I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was on the phone and four others stood around. After a few minutes of standing there, I was acknowledged and told that they only person who could help me was the guy on the phone. Once he completed his conversation, he took down my information and treated me as a total inconvenience. He assured me that my car would be available mid afternoon on Tuesday. At 4pm on Tuesday, I still didn't hear from the service department, so I called. I spoke to the service rep, and he said that they now needed to order a part for the recall and they would not have it done until the following day. This type of service is unacceptable and I will take my car to another dealer to have it serviced. More

Bait and switch I called Friday evening and Megan in sales told me they had the used truck I wanted to buy there at the dealership and come get it. I told them I woul I called Friday evening and Megan in sales told me they had the used truck I wanted to buy there at the dealership and come get it. I told them I would arrive in the morning at their opening time. Sales manager Demarcus called later Friday night, right before their closing time to confirm. The next morning, as I promised, my wife and I drove the 140 mile trip and arrived at the dealer at their opening time. I then learned that the truck sold last night as Demarcus was calling me to confirm my purchase (and did I have any questions?). No one bothered to call me back to tell me the truck had sold Friday night. They did encourage me after I arrived Saturday morning, to buy one of their other more expensive trucks at twice the price of the truck I was going to buy. Either this dealership is inept or this was classic bait and switch. More

Look out Worked with mr Hess - tried to tell us $9,000 was a great trade when dealer down road was offering 13k - they came up to 11,5. And found a jeep we li Worked with mr Hess - tried to tell us $9,000 was a great trade when dealer down road was offering 13k - they came up to 11,5. And found a jeep we liked but after being sold on how this jeep was priced great we decided to buy. Bad choice may have cost us up to $2000 doing business with them. Shame on me for trusting a hard working salesman More