AutoNation Chrysler Dodge Jeep Ram North Fort Worth

This is a great dealership, they got me in and out in a reasonable amount of time, and they are very customer focused . They were the only Ram Jeep dealership thay would give me an appointment with a wee reasonable amount of time, and they are very customer focused . They were the only Ram Jeep dealership thay would give me an appointment with a week, and returned my vehicle in 3 days, with the repairs completed More

Great customer service got me in and out with my repair and their staff was extremely friendly . Will be back in the future for my maintenance needs and their staff was extremely friendly . Will be back in the future for my maintenance needs More

Big Shoutout to ➡️ LARRY RIVERA ⬅️ at AutoNation North Fort Worth for going above and beyond for us for not just 1 Jeep but, 2. We went through the Hail Storms in Keller and it damaged both our cars. Larr Fort Worth for going above and beyond for us for not just 1 Jeep but, 2. We went through the Hail Storms in Keller and it damaged both our cars. Larry (Sales) and DaMarcus (Finance) were extremely helpful and helped us get through this time. This was our 6th purchasing of Jeeps at this location between the two of us and we will continue supporting this business. More

Courteous group of people, and the job is done well. Diagnostics is not always easy in our modern vehicles. When waiting for the vehicle, sometimes it is long, but they have a wonderful shuttle to take Diagnostics is not always easy in our modern vehicles. When waiting for the vehicle, sometimes it is long, but they have a wonderful shuttle to take you somewhere and pick you up later if needed. Would recommend. More

PROSPECTIVE CUSTOMERS - do your homework BEFORE considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. Th considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. The used car sales manager, Joe, REFUSED ANY assistance. On the contrary, he cited “user error” and suggested I go elsewhere for repairs. For a customer service-oriented business, they are a MISERABLE FAILURE. There are many other dealerships out there. They would be worth whatever drive you have to make. It’s all about customer service and service after the sale. AutoNation=FAIL More

First Service on my 2021 Jeep Wrangler EcoDiesel. Set the appointment up on the Jeep app, received an email confirmation. When I arrived, I was greeted and the job was completed in a timely manner. Thanks t appointment up on the Jeep app, received an email confirmation. When I arrived, I was greeted and the job was completed in a timely manner. Thanks to the Jeep Wave I received my FREE oil change and tire rotation. Thank You! More

After making appoinment for service. Had to pick up truck after 2 days of never touching. And no contact from dealer. Could not get any update or retrun calls. after 2 days of never touching. And no contact from dealer. Could not get any update or retrun calls. More

Steve was great to work with. Car was done on time and works great. Never an issue at Autonation in quality work. Steve took extra time to make sure I got understood the software changes and what to expec works great. Never an issue at Autonation in quality work. Steve took extra time to make sure I got understood the software changes and what to expect from them. That’s going the extra mile More

Steve was great! Got my car in and back two days before their original estimated date! Although I was unhappy to have to pay for two items on my car that was giving me issues when I originally bought my ca their original estimated date! Although I was unhappy to have to pay for two items on my car that was giving me issues when I originally bought my car, they did their best to bring the cost down to help me considering the circumstances which I greatly appreciated. Made a worse case scenario just bad. I would highly recommend their service department! More

Worse car buying experience EVER. I went to go look at a 2014 Jeep Wrangler on 7/2/2021. My salesman David was a nice guy to talk to but didn't have any idea on how to do his job or time management. He wou 2014 Jeep Wrangler on 7/2/2021. My salesman David was a nice guy to talk to but didn't have any idea on how to do his job or time management. He would tell us that everything was being taken care of and come to find out it was not. He would tell us give me 10mins and would return 30-45mins later. I found the Jeep that I wanted and it was a great price. We went to get financing and we agreed on terms. Was told that they would have everything wrapped up in 30mins and we would be good to go home. Come to find out the unit had not been through service department yet, because it was a recent trade. Then we were told that their computer system went down and since the Jeep wasn't ready yet to come back at 12:30PM on Saturday 7/3/2021. Once we returned to the dealership at 12:20PM on Saturday 7/3/2021 we were told that our salesman David called in and the Jeep was still not ready because they didn't have anyone in the service department because it was Saturday. I waited around all day Monday 7/5/2021 with no phone call. Finally at 5:30PM on Monday 7/5/2021 I called and asked to speak with a manager. I spoke with Jeff letting him know that the customer service that I had received was HORRIBLE. He said that he was sorry and that he was going to find out and make sure that my Jeep was through service first thing Tuesday 7/6/2021. I still have not received a phone call letting me know anything about my Jeep and I am writing this at 4:15PM on Tuesday 7/6/2021. I hope everyone else that bought a used car from this dealership this past weekend got better custom service that I did. More