AutoNation Chrysler Dodge Jeep Ram North Fort Worth

If I could give no stars I would, but that's not an option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep t option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep to start a case. It's been 3 business days and still no response from the case manager even after leaving multiple messages. The dealership refuses a loaner and said I would have to get a rental and be reimbursed after the work was done. That will cost me at least $1000 just for a week with no promise of being reimbursed. There are no rentals available, they are booked out. Got a call from the dealership this morning asking if I was happy with my service. I said nothing has been done yet. Sounds to me like they have closed the ticket which means they probably have also sent the replacement motor back as well. Still no one has contacted me other than that call today. Now I find out that they can move the replacement of the motor a couple of weeks, so why threaten me with sending the parts/ motor back and closing the ticket. I have asked to speak with the service director and he won't return my calls. Jeep customer care doesn't care about their customers. Les(lie) the case manager on the issue from jeep wave will not work with me either. More

Very confident with repair service. My preference in coordinating appointments is always thru Don Ferguson, Service Advisor. He is very thorough, professional, and courteous. Goes ov My preference in coordinating appointments is always thru Don Ferguson, Service Advisor. He is very thorough, professional, and courteous. Goes over the needs in detail and offers pertinent advise when needed. A real asset to Auto. Nation. More

I had a very pleasant experience from start to finish. Salesman and finance manager were helpful and friendly. Salesman and finance manager were helpful and friendly. More

I like all you guys do for me by staying on top of a my car needs car needs More

They took great care of me and kept me well informed of the progress as I waited. the progress as I waited. More

Ivan and Larry went all out to deliver my new previously owned Mazda to my doorstep. Ivan even answered my calls on his day off. owned Mazda to my doorstep. Ivan even answered my calls on his day off. More

I dropped my Jeep off on Friday morning, when I entered the service department garage I was assisted immediately, Then My representative Amy was notified that I had arrived. Amy was very professional and k the service department garage I was assisted immediately, Then My representative Amy was notified that I had arrived. Amy was very professional and kind. Had my car back by 3PM. More

After years of timely service this visit disappointed. I had the usual - oil, fuel changes- two recalls, check engine light,low coolant, and a tail light out. The oil/fuel filters - good, but no bulb for I had the usual - oil, fuel changes- two recalls, check engine light,low coolant, and a tail light out. The oil/fuel filters - good, but no bulb for my tail light. The check engine light couldn’t be diagnosed??- but I had an aftermarket “filter” ( AutoNation is the only place I’ve ever been for service) - it appears that caused the check engine light- but the “recall” wasn’t addressed. “All fluids checked” - not really- coolant “light” was on- not addressed - nor filled - and it was one of the things I requested to be evaluated? My tab w my “Service Plan” was $450 - and I still need to return?!?!?! More

I just want to say that Dana Dahl is an awesome Service Advisor always taking car of my serve needs with out the up sale. Very courtesy Thank you AutoNation Advisor always taking car of my serve needs with out the up sale. Very courtesy Thank you AutoNation More

Went in for an oil change, tire rotation and inspection. They performed the services in about an hour and I was back out. Service writer greeted me promptly and took care of my requests. She did a NICE JOB! They performed the services in about an hour and I was back out. Service writer greeted me promptly and took care of my requests. She did a NICE JOB! More