AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Horrible customer service, took 2 weeks for them to tell me my battery was dead after they originally told me it was an engine issue.. me my battery was dead after they originally told me it was an engine issue.. More

The car I bought had a dead battery when I went to look at it. The salesman looked dumbfounded when the vehicle wouldn’t start and had no response, so out of irritation, we left. After looking at several o at it. The salesman looked dumbfounded when the vehicle wouldn’t start and had no response, so out of irritation, we left. After looking at several other vehicles at other dealerships, I realized that this was the vehicle I really wanted. When I went to another AutoNation, the salesman stated that he could sell me the one I wanted and would get it running and in good condition. However, I did not have my trade-in with me and had explained to them that I wasn’t driving my trade-in because I did not feel comfortable driving it with the way it was acting (shaking when at a stop and acting like it was about to die on me). Nevertheless, the dealership was eager to complete the deal THAT night without seeing the trade-in. This was on a Saturday evening. Come Monday morning, they told me they would send a tow truck to pick up my trade-in and that the car I bought had already been transferred to their location awaiting my arrival. After waiting on the salesman to contact me back and receiving little communication for hours at a time regarding the tow truck I was awaiting for my Trade-in, my husband and I got sick of waiting and paid for a tow truck to deliver our trade-in to the dealership so that we could discuss things with someone face-to-face. When we arrived at the dealership at about 730pm, you could tell that we were an after thought since we had already completed the paperwork the previous Saturday. The salesman finally appeared, took our trad-in keys without looking at the vehicle and then went to get the tags for the car we purchased. Not until the salesman came back to tell me he was taking me to the new vehicle, did we know that we were having to drive to the other dealership (at least 20 minutes away) to go get it. [By the way, it was pouring down rain that evening] The dealership it was at was obviously closed by this time. When we got there, my husband and I waited in his car completely stunned at the disorganization and lack of communication. The salesman had gone to get the keys, did not check to see if everything was working on the vehicle or that everything was included like it had said on the purchase receipt. The salesman finally came back out, handed me the dealer tags and keys and that was it, he was finished with me. I got in it for the first time with it running and had to figure out how to turn the lights on, etc. As I was leaving, I noticed that there was no gas in the vehicle and I would need to stop at the gas station. After driving a few blocks, it was obvious that the vehicle needed new shocks or something because every little bump felt like a giant pothole. I drove it home and when I got back in it the following morning, I realized that it was missing the DVD remote and four headphones that it said it came with. I could not figure out how to get the second row DVD screen to work without the remote. When I contacted the salesman, he wouldn’t listen and only wanted to talk about the trade-in. Their customer service after a sale plummeted more than any other dealership that I have ever dealt with or worked for. Apparently, his manager was upset that the trade-in wasn’t drivable (again, nothing I kept from them in the beginning). They demanded that we pay an extra $3,500 before they would even listen to the concerns we had about the new car. Come to find out, the new car needs new struts and a new DVD player in the back. We paid the extra money but will now be forced to pay for the repairs on the new vehicle because they now state that they won’t cover them because it’s not a safety hazard and the 30 day warranty doesn’t cover it. THIS IS THE WORST SERVICE and I WILL NEVER DO BUSINESS with this dealership again! More

The service rep’s I spoke too were straight forward on how long it would take to evaluate the cause of the knocking coming from the engine. Four days later I was updated on what they had found and that pa how long it would take to evaluate the cause of the knocking coming from the engine. Four days later I was updated on what they had found and that parts had to be ordered. It took another 5 working days to complete the repair. My Jeep drives like new again. Thank goodness I purchased an extended Mopar warranty which our only honored at Mopar service locations. More

Worst service department in the Dfw period. Incompetence at its best I bought the truck in March have went through 2 sets of tires have brought to dealership repeatedly service department made Incompetence at its best I bought the truck in March have went through 2 sets of tires have brought to dealership repeatedly service department made me pay for the wheel alignment and tires and keep telling me nothing is wrong with this truck. They sell lemons at this dealership DONT BUY OR HET CAR SERVICED THERE More

The people were friendly, and the service was great. I will return when my Jeep needs additional service. I will return when my Jeep needs additional service. More

Very helpful and personable and willing to go the extra mile to help me find the right car. mile to help me find the right car. More

Terrible! Do not do what they say! Tell you what you want to hear and then I was told the engine was not repairable, wanted $11000 for a new engine, I took i Do not do what they say! Tell you what you want to hear and then I was told the engine was not repairable, wanted $11000 for a new engine, I took it to another mechanic who fixed it for $1900!!! I will never go back there. More

Very professional great experience from start to finish. Hassle free no pressure. Not pushy, Very helpful answered questions with knowledge of the entire process. Hassle free no pressure. Not pushy, Very helpful answered questions with knowledge of the entire process. More

Don Ferguson was very helpful and knowledgeable about our Jeep and we had a positive experience. We highly recommend. Jeep and we had a positive experience. We highly recommend. More

My service advisor, Joseph Fitzsimmons, was prompt, professional and courteous. He went above and beyond on communicating with me on the service of my pickup. professional and courteous. He went above and beyond on communicating with me on the service of my pickup. More