AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Great service, friendly staff. I always hate trying going to get service done but they make it painless and very easy. I always hate trying going to get service done but they make it painless and very easy. More

This repair was done under warranty. Did an on-line schedule to have my blower motor replaced due to noisy bearings (2 year old Grand Cherokee). Software gave me an appointment date and Did an on-line schedule to have my blower motor replaced due to noisy bearings (2 year old Grand Cherokee). Software gave me an appointment date and time, approximate cost for the part and labor, and allowed me to chose to wait for the fix. On time arrival, the service advisor told me it would take 2-3 days to repair. I had no way to leave it and insisted on waiting since I had scheduled that option on their web site. I was told it could be 3-4 hours because they would have to evacuate the A/C. (This was absolute BS for replacing a blower motor.) I agreed to wait. Just over 4 hours the service advisor said that it was a bad blower but there were none in stock and 5-10 days to get one. I was told not to call her; she would call me. 3 weeks later I started leaving her messages for an update. No returned calls. I tried calling the parts department to see if they had any inventory. None on hand but they could have one in 2 days, but that I could try another, named, AutoNation because they had 6 in stock. I then called and spoke with a service manager & asked if there was any chance of having this repair done. I did receive a call that day from the original service advisor who told me that she was buying the part from a sister AutoNation and would call when it arrived. This was after she told me that other dealers would never sell them parts. Called the following day saying that the part had arrived and scheduled me for an early AM appt. Sat in the waiting room an hour before she told me that the part was not in the box, it was a big piece of metal. Went home and waited for another call. The final fix took 5 weeks. More

Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team! More

I have taken my car in 5 times in the last 8 months for the exact same issue. Rather than taking the time to investigate and look up what the problem is, the techs have just installed the same part over a the exact same issue. Rather than taking the time to investigate and look up what the problem is, the techs have just installed the same part over and over hoping it fixes the problem. It got so bad that a special engineering unit from the parent company had to finally get involved. They keep my car a week at a time, they don’t have anyone to pick me up, communication only happens when it’s convenient for them, and this last time I picked up the car, which ofcourse wasn’t fixed due to they don’t have the part, they tell me I have to pay a warranty deductible to warranty the part of which is covered in the warranty. Why do I need a warranty for my warranty? Oh and the problem still isn’t fixed More

Friendly, professional sales person. Made the buying experience easy and pleasurable. Autonation went above and beyond to make sure the vehicle was ready to go once the transaction was Made the buying experience easy and pleasurable. Autonation went above and beyond to make sure the vehicle was ready to go once the transaction was completed. More

Excellent service advisor staff. They are very helpful, knowledgeable, and courteous. They worked to provide the best, cost effective solution without trying to upsell additional s They are very helpful, knowledgeable, and courteous. They worked to provide the best, cost effective solution without trying to upsell additional services. More

Knew exactly what my issue was and fixed it in a timely manner. I was in and out the same day. manner. I was in and out the same day. More

My service advisor new what I need. She was very nice. I didn't have to get out of my car, she come right to me asked me how I was doing and new I was there? I can say this the best ser She was very nice. I didn't have to get out of my car, she come right to me asked me how I was doing and new I was there? I can say this the best service I have had in many dealerships I have went to. More

Able to get a sale day appointment. Received very Fast service. Service rep was very knowledgeable and helpful. Received very Fast service. Service rep was very knowledgeable and helpful. More

I had an appointment at this dealership when I arrived no one knew what was going on. I told him I was there for a recall. They asked me if the parts were ordered. I told them you sent me a text message sayi one knew what was going on. I told him I was there for a recall. They asked me if the parts were ordered. I told them you sent me a text message saying the parts were here that’s why I scheduled an appointment. They told me they were going to have my truck for three days. I was fine with that on noon on the third day. I have not heard anything of the status of my truck I called. They said they have not worked on it yet, but as soon as it gets in the shop, they will let me know, I didn’t hear anything until I tried to reach out on noon the very next day they still have not touched my truck. I can’t just let it sit at the dealer for a week because they have nobody to work on it. The lack of communication was disappointing. It was there for two recalls one needed a specific certified tech on the engine, and the other one was just a tailgate latch, and I wanted them to also perform an alignment. None of the services were even started. Sandra was very pleasant to deal with though. More