AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I have taken my car in 5 times in the last 8 months for the exact same issue. Rather than taking the time to investigate and look up what the problem is, the techs have just installed the same part over a the exact same issue. Rather than taking the time to investigate and look up what the problem is, the techs have just installed the same part over and over hoping it fixes the problem. It got so bad that a special engineering unit from the parent company had to finally get involved. They keep my car a week at a time, they don’t have anyone to pick me up, communication only happens when it’s convenient for them, and this last time I picked up the car, which ofcourse wasn’t fixed due to they don’t have the part, they tell me I have to pay a warranty deductible to warranty the part of which is covered in the warranty. Why do I need a warranty for my warranty? Oh and the problem still isn’t fixed More

Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team! More

Friendly, professional sales person. Made the buying experience easy and pleasurable. Autonation went above and beyond to make sure the vehicle was ready to go once the transaction was Made the buying experience easy and pleasurable. Autonation went above and beyond to make sure the vehicle was ready to go once the transaction was completed. More

Excellent service advisor staff. They are very helpful, knowledgeable, and courteous. They worked to provide the best, cost effective solution without trying to upsell additional s They are very helpful, knowledgeable, and courteous. They worked to provide the best, cost effective solution without trying to upsell additional services. More

My service advisor new what I need. She was very nice. I didn't have to get out of my car, she come right to me asked me how I was doing and new I was there? I can say this the best ser She was very nice. I didn't have to get out of my car, she come right to me asked me how I was doing and new I was there? I can say this the best service I have had in many dealerships I have went to. More

Knew exactly what my issue was and fixed it in a timely manner. I was in and out the same day. manner. I was in and out the same day. More

Able to get a sale day appointment. Received very Fast service. Service rep was very knowledgeable and helpful. Received very Fast service. Service rep was very knowledgeable and helpful. More

I had an appointment at this dealership when I arrived no one knew what was going on. I told him I was there for a recall. They asked me if the parts were ordered. I told them you sent me a text message sayi one knew what was going on. I told him I was there for a recall. They asked me if the parts were ordered. I told them you sent me a text message saying the parts were here that’s why I scheduled an appointment. They told me they were going to have my truck for three days. I was fine with that on noon on the third day. I have not heard anything of the status of my truck I called. They said they have not worked on it yet, but as soon as it gets in the shop, they will let me know, I didn’t hear anything until I tried to reach out on noon the very next day they still have not touched my truck. I can’t just let it sit at the dealer for a week because they have nobody to work on it. The lack of communication was disappointing. It was there for two recalls one needed a specific certified tech on the engine, and the other one was just a tailgate latch, and I wanted them to also perform an alignment. None of the services were even started. Sandra was very pleasant to deal with though. More

Service was very easy to schedule. Dana was a pleasure to work with a very knowledgeable. Dana was a pleasure to work with a very knowledgeable. More

The the whole team was excellent, very professional very honest, transparent, great customer service would recommended as the go to dealership in the DFW metroplex honest, transparent, great customer service would recommended as the go to dealership in the DFW metroplex More