AutoNation Chrysler Dodge Jeep Ram North Fort Worth
Fort Worth, TX
Filter Reviews by Keyword
By Type
Showing 928 reviews
Great to work with. East to deal with. I found an incredible deal on a 2023 GC fully loaded. I was in and out of the dealer ship in an hour. No high pressure sales from East to deal with. I found an incredible deal on a 2023 GC fully loaded. I was in and out of the dealer ship in an hour. No high pressure sales from Terricka and very friendly and helpful and finance. Final boss just asked if i was interested, i said no. He says that is fine and to sign here and there. Wish all dealers were like this! More
Jason Wolters and Francisco took really good care of us. Francisco was so patient with us …. We are both in our late 70’s and all that computer stuff!! Jason was very professional and caring. The young ma Francisco was so patient with us …. We are both in our late 70’s and all that computer stuff!! Jason was very professional and caring. The young man that explained all the warranty info was great too. Everyone was very friendly The dealership is pristine. I will refer anyone I know to start there first. It couldn’t have been a better experience More
Max and Logan were our sales reps. We started with Max the first day he was very professional, polite, and not pushy. He really listened to what we wanted and were looking for and went We started with Max the first day he was very professional, polite, and not pushy. He really listened to what we wanted and were looking for and went above and beyond to help us. Understood when we wanted to sleep on our decision and when contacted the next day he kept the communication up between us and the vehicle as someone was there looking at it even though it was his day off. He passed us to Logan who helped complete the sale. Logan was just as polite and professional as Max and we were very please with the whole process. More
This repair was done under warranty. Did an on-line schedule to have my blower motor replaced due to noisy bearings (2 year old Grand Cherokee). Software gave me an appointment date and Did an on-line schedule to have my blower motor replaced due to noisy bearings (2 year old Grand Cherokee). Software gave me an appointment date and time, approximate cost for the part and labor, and allowed me to chose to wait for the fix. On time arrival, the service advisor told me it would take 2-3 days to repair. I had no way to leave it and insisted on waiting since I had scheduled that option on their web site. I was told it could be 3-4 hours because they would have to evacuate the A/C. (This was absolute xx for replacing a blower motor.) I agreed to wait. Just over 4 hours the service advisor said that it was a bad blower but there were none in stock and 5-10 days to get one. I was told not to call her; she would call me. 3 weeks later I started leaving her messages for an update. No returned calls. I tried calling the parts department to see if they had any inventory. None on hand but they could have one in 2 days, but that I could try another, named, AutoNation because they had 6 in stock. I then called and spoke with a service manager & asked if there was any chance of having this repair done. I did receive a call that day from the original service advisor who told me that she was buying the part from a sister AutoNation and would call when it arrived. This was after she told me that other dealers would never sell them parts. Called the following day saying that the part had arrived and scheduled me for an early AM appt. Sat in the waiting room an hour before she told me that the part was not in the box, it was a big piece of metal. Went home and waited for another call. The final fix took 5 weeks. More