Jubilee Chrysler Dodge Jeep Ram

I brought my vehicle in for an oil change and electric battery charge I was greeted by the service staff who is always pleasant and courteous I was in and out as promised battery charge I was greeted by the service staff who is always pleasant and courteous I was in and out as promised More

We had the worst experience at the service department we have ever had and we are posting it everywhere we can on social media. We had a service representative name Trammel. When I approached him and tol have ever had and we are posting it everywhere we can on social media. We had a service representative name Trammel. When I approached him and told him some of my concerns about my car he didn’t listen. I very specifically told him the ONLY work we wanted done on my car was what the warranty company would cover.  He pushed some paperwork in at me to sign never explaining to me what I was signing even though I told him I didn’t have my glasses on and couldn’t read it. He gave me his card and we left. We had multiple issues trying to get in contact with him when we called n when we left messages from him to call us back he would text us one or 2 word responses. After you guys having my car for 5 days we were told that I needed 3 tire sensors and my head gasket was leaking. The warranty company was not covering any of the repairs because they didn’t cover tire sensors n the head gasket gave no indication of leaks. We were told to replace the tire sensors it would cost over $400. My husband has an electrical engineering degree and knew it was not possible for 3 tire sensors to go bad at one time so we decided not to get the work done. When we went to pick up my car they couldn’t find my name or my husband’s name in the computer system. Trammel put my car under the previous owners name. This caused us quite a few problems. I had to prove to them that I owned the car. Trammel was off on the day we came to pick up my car. Once that got resolved they asked me for $236 for diagnostics that were done on my car. Once again I came in for a tire sensor not any diagnostics on my car.  We HAD to pay for it because I signed paperwork I couldn’t read and was not explained what I was signing. My husband decided to take my car to another place and have the tire sensors replaced. When they checked my sensors there was NOTHING wrong with them. I indeed did have a problem but it was because I had a bad tire and sensor picked up the problem like it was supposed to. We had the tire repaired costing $130. If we had allowed the service department repair sensors that were not bad our problem would not have been resolved. My question is why was I charged for diagnostics on my entire car when all they had to do was check the tire sensors on my tires which was obviously not done? We will continue to post everywhere possible what happened to us in hopes that no one else had the same bad experience we had. We do not appreciate being charged for something that was not authorized and then being told something based on the diagnostics we needed work that was not needed. Plus dealing with a service representative who does not listens. More

Terrible customer service and poor communication skills. Eight days after my vehicle purchase, their Finance Department discovered a $5000.⁰⁰ error they made and called to collect on it. I paid without a Eight days after my vehicle purchase, their Finance Department discovered a $5000.⁰⁰ error they made and called to collect on it. I paid without any hesitation, since it was the right thing to do and then received an email the day after I paid from their Finance Manager to collect again! I've since had other questions and issues with my vehicle and left various messages for different staff members, to never receive a return call. When finally speaking with the Sales Manager (Tommy), I reminded him that I had given them a 100% review, yet still had other surveys waiting to be completed; he didn't seem concerned. It truly wasn't worth my time or money saved to drive across state lines for the struggles and conflicts I've endured with my vehicle purchase from Auto Nation of Mobile. Their lies and false promises were not worth the few dollars I saved. More

Great communication and worked with me on finances and my time schedule. All employees were knowledgeable. time schedule. All employees were knowledgeable. More

My sales person was friendly and professional. She should me the truck I wanted. She informed me about the truck. She introduced me to the managers of AutoNation. I had been looking for a ram t She should me the truck I wanted. She informed me about the truck. She introduced me to the managers of AutoNation. I had been looking for a ram truck sense December from Calf, LasVegas to Atlanta and locally. The I went to Auto nations and no other dealership came close to what I wanted but Auto nation did they had three trucks. Over all it was a great experience. Thank AutoNation of Mobile for no hassle easy terms and no games that most dealers play. My time is valuable and it was not a waste of time. Thank you , Cat, Shannon and Charles Great job More