AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Could Care less about fixing your vehicle I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I use for business, when I was on my last visit, they kept my van for a week and a half and did not replace the headlight, fog lamp, brake light fluid indicator,front sway bar,rear squeaky leaf spring bushing. None of the requested items were fixed, I just got an oil change. I was so busy I picked up keys drove home and noticed nothing was done! When I called back they apologized, and said I should schedule another week for them to do all the work needed. This place has a very bad culture, a , what's in it for me attitude, I don't like working here so I'm going to rip off as many people as I can, attitude , a nobody cares , everybody is shady attitude that seems to infect most of the group. This dealership presents a bad representation of what a service Dept should be. More

Very bad customer service with the service department. They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day More

Worse experience I've ever had with something like this-serv I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were completely fogged up from the inside. I realized later that this was because the entire floor boards of vehicle were wet, soak and wet. There were also 40 miles unaccounted for. I believe someone at the dealership drove my vehicle without permission and drove through some water. No one is taking the blame. They said they ran all kinds of tests and found no leaks. If they did what I believe they did, they wouldn't have found any leaks. I'm afraid I'll have a problem trading my car in when that time comes. I will never take my car back to this dealership or purchase from them again. More

REPAIRS WORST CUSTOMER SERVICE 2/2015 It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It takes anywhere from 2-5 days to get your car back. I called on Monday to get an appointment on Wednesday 2/25, They needed my vehicle by 8;00 am, I had to get a ride to drop the vehicle off during rush hour. Steve Gregor took my car in at 8;00 am and said he would call as soon as my car was finished up. I needed; OIL CHANGE/WINDSCHIELD WIPERS/FREON IN MY AC/MY HEADLAMP CHECKED. I did not hear back from Steve all day, at 5;30 pm I called to see if my vehicle was ready, he came back with, The mechanics were not finished up yet, but should be soon, and he would call me as soon as its ready. At 6:30 (Service closes at 7:00) I had to call back because I knew they were closing soon. Mike answered my call, and said Steve was gone for the day, and Jackie the service manager was gone for the day, and he did not know when my truck would be done!!?? it would not be until tomorrow!..I said..HOW WOULD I GET TO WORK? IT WAS NOW TOO LATE TO CALL FOR A RENTAL CAR!.. I had to ask him to find out if my truck could be picked up tonight...he came back to me at 6:45 and said if I could make it by 7:00 he would be there I could pick it up. SO IN 10 1/2 HOURS IN THE SHOP THE ONLY THING THAT WAS DONE WAS AN OIL CHANGE AND WINDSCHIELD WIPERS REPLACED. THEY COULD NOT REPLACE THE FREON IN THE AC/OR LOOK AT MY HEADLAMP. BTW This is the second time I have taken the time to bring the truck to them for the freon replacement, and the mechanics just never got to it! DO YOURSELF A FAVOR GO SOMEWHERE WHERE CUSTOMER SERVICE MATTERS/AND THEY REMEMBER YOU AS A CUSTOMER! More