AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Had The oil changed on my new 2017 3500 Ram Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next day and told them that evidently they forgot to replace the cap. They had someone go to check and he came back with a cap, but it wasn’t it. To make the story short they said they would order one and would call me when it got in, which they never did. I went back to the dealership and once again I was told that they had called and they returned it because I never picked it up. They promise to order it again and call when it came in. I called the technician and got his voice mail and left a message inquiring about the status of the wheel cap. Never had the call returned, it’s being about a month and I’m sure they’ll never call me. I will never go back to this dealership and will be contacting Dodge with my concerns. If you have any problems with service you should contact Dodge with your complaints. More

They don't care I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 mi I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 minutes to get to the dealership. Normal service time for my issue would be 1-4 hours total worst-case, so I intended to wait for my vehicle. When I arrived the service man told me that it would be until at least Tuesday before he could get to my vehicle. When I inquired as to why he didn’t call me in advance to notify me so that I wouldn’t waste my time traveling to the dealership he blew me off and seem totally unconcerned. He backpedaled and said he could try to “work me in” but no promises. I reminded him that I thought the intent of the appointment was to avoid the very thing that was happening. This is not the first incident I have had with this dealership. I will totally avoid this dealership in the future. More

Recall and Refusal to order and repair my vehicle I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised m I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised me on all 3 prior occasions that their data system is down and they can not schedule my recalls repairs. I called FCA (FIAT Chrysler Automotive, the company that sent out all 4 of our recalls) and spoke with Lisa who also called Mike at AutoNation Katy and she experienced the same situation. She then called Mac Haik In Katy and they quickly set me up for the repairs. More

Very professional and courtesy. Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The two girls at the pay counter were very nice also. More

Horrible service I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake pad replacements) and the brake pads 2 months ago. I also wanted them to re-mount the rear drivers side blind spot sensor that had dropped off. It's taped on the inside of the lower rear quarter panel. They told me my almost new rotors in the front were warped and needed to be turned. So they wanted to replace the front rotors at 124,000 miles and replace the Master Cylinder and Power Booster for $706.00. They also told me that it would cost $500.00 to re-mount the sensor because they had to remove the entire rear bumper assembly to get access to where the sensor had to be re-mounted. I refused and took the van to another shop. They told me all 4 rotors were warped so I had them turn them for $300.00 including an oil change and car wash. They didn't see any problems with the Power Booster or the Master Cylinder. I found a Youtube video on how to remove 3 screws and pull the lower part of the bumper out to expose the location of the sensor. So, $6.00 worth of double sided water proof tape and 20 minutes I got the sensor re-mounted. Savings of $900.00 except for the $130.00 charge for diagnostics and $135.00 to rent a car for THREE DAYS. We will NEVER GO BACK. More

Horrible Customer Service and a Rip Off! I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here at AutoNation Chrysler Dodge Jeep Ram Katy with a recall on the airbag system which they did fix free of charge due to the recall. I dealt with a Jesus who was really rude and acted like he could care less about my truck and situation, very poor customer service here. After they inspected my truck and after i paid $104 for them to do the diagnostics, they told me that the air bag light was on due to a bad connection somewhere in the Truck. Bottom line, they would not cover the charge to fix the light, even after they had just serviced the air bag issue 2 months prior, seems like it was all related in my opinion, nevertheless they wanted to charge me an additional $300 to fix the issue. Ram Care also flat out refused to fix the simple issue, that is another poor review coming up on their end. Dodge should cover all air bag issues by the 100 mile warranty but they don't. So i declined for them to fix it and took my truck to my local mechanic and all he had to do was reset the air bag light at not cost, the dealership want to charge me $400 just to reset the light which only took my mechanic 2 minutes to do, wow what a rip off AutoNation Ram Katy is. All they had to do was reset the light, which to me wasn't done when the serviced it 2 months ago because the light came on right after that service. Heck i even sent an email to the general manager Roy Roach and never got a reply. Never again will i take my truck there or refer anyone there, they will rip you off. Oh and if you are local and need dodge truck repair or any truck repair contact Steve Prazak and Prazak Performance in Fairchilds, Texas just 25 minutes from Katy. Sorry for the poor grammar. More

You MAY Have A Good Buying Experience But just wait until your Dodge breaks down. It will. Trust me. I've posted on other social media sites so I'll keep this brief. I have a manufacturer' But just wait until your Dodge breaks down. It will. Trust me. I've posted on other social media sites so I'll keep this brief. I have a manufacturer's warranty AND an extended warranty on my 2012 Dodge Durango. It keeps stalling but it won't show a diag code. Since there's no code Dodge corporate and AutoNation either flat our refuse to fix my car or give me the run around. Luckily, my wife fought hard enough with corporate to convince AutoNation to bring my car back in AND give us a rental. However, now we have no idea what service will be performed on our car, who will look at it (hopefully not the knuckleheads who've already looked at it once), and when we will get it back. I refuse to accept it back without verification of someone higher up the food chain looking at it and serial #'s for new Mopar parts that have been used in repairing the vehicle. Do NOT buy a Dodge. It WILL catch up with you. More

A sense of urgency My commercial vehicle broke down my regular Mechanic and others recommended failed to fix it after spending a fortune and wasted a lot of time I ended My commercial vehicle broke down my regular Mechanic and others recommended failed to fix it after spending a fortune and wasted a lot of time I ended up here. I told them I pay my bills with my car and need my car asap to my amazement I got my car next day and cathched up with my loss I thank them for a neat job and treating my request promptly. More

Lying manager with no sense of urgency If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days o If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days of my vehicle sitting there, with lies stacked upon lies from the manager Jackie, to hear back that nothing would be covered. It wasn't the fact that they didn't cover it, we knew they may not, it was the lying to my face by Jackie about contacting the district manager. What an awful experience. And if it really does take 10 days to get in contact with the district manager, then something has got to change. No sense of urgency around here. And for the update of now that we sent our TIPM to be inspected and fixed by an electrical engineer, it is the exact recalled issue that this dealership refused not to cover. Chrysler recalls asked them to approve it, but they refused. More

Incomplete service but pay Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or ea Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or early morning. Since my car was going to be checked, I also mentioned that the passenger's window was not closing properly, and that the heater was not working right either. They took a day to have my car checked, and got a call from the assistant manager who took my information the next day. He said that they had not found anything wrong with the lights but that they did check the other issues, using a not nice tone of voice, wen I said that my main issue was not being solved. He insisted they did not find anything wrong and that it would not have been fair to me for them to lie and say that there was indeed a problem! So he said that I would have to pay around 2,200 dollars to fix the other issues. I told him that my main concern was the issue with the lights, and I even asked if they had driven the car, he said no, but he was sort of argumentative, and I had to make him aware about it. He insisted that they did not find anything, so they could do nothing because it was like looking for a needle in a haystack. I had then the option to either pay them 90.00 for just checking my car, and leave that site with no solutions at all, but with 90.00 less in my pocket! Pay them 2,200 to partially fix the issues, or pay any of the two, and still leaving that place with no solution to my main issue. So, what kind of place is this one where they give such a bad treatment to a customer, and where in the end what matters is what they can get out of your pockets, argue with you making you feel like you are crazy expecting them to figure out what is going on with your car, you don't know what you are talking about, etc. So, just go there and pay them something for an easy issue, get an attitude from the assistant service manager, and leave with your problems half way solved. It all seems that that is all they care about. Very disappointing. More