AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement w The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious! More

Worst Dealer Experience! Recently Bought A Car 60k! And literally test drove the car maybe 2 miles. After purchasing it 5 min out the dealer one of my Radiators bust Towed it to the dealer I had to pay out literally test drove the car maybe 2 miles. After purchasing it 5 min out the dealer one of my Radiators bust Towed it to the dealer I had to pay out of my pocket for no repairs because I declined and they did not even take it apart! I fix the car on my own just to it run rough. Now the car needs a engine and they dont want to perform the work because it's the oem coverage but oem will not take the car simply because has been modified! This is how I purchased the car from Autonation! I making one final move before I file a lawsuit for selling me a dam lemon of a car! Service department has been pushing around back and forth and won't honor there Platinum coverage. Seriously Garbage service More

Up Front Sales Was Fine but WHEN Your Car Breaks Down We bought our car in 2016. The sales folks pretty much found us what we wanted. Then we had our first service issue where the transmission began makin We bought our car in 2016. The sales folks pretty much found us what we wanted. Then we had our first service issue where the transmission began making odd noises. We brought in our car and the transmission was fixed with no extra problems.Later, the transmission began actin odd again. This time the transmission had to be completely rebuilt. Again, we got our car back again with no issued. Some months passed by and we began to have trouble where the vehicle would randomly and intermittently cut off with out any warning from the vehicle that there were any issues with it. After several attempts to have the car fixed or the car never registered any type of diag code. Eventually we got a lead engineer from Dodge/Fiat. He said all he could do is offer a new us a new vehicle at 15% off MSRP. We chose to coninue to try to diagnose the real issue. After two bouts with their diagnosis tool we were never able to get the ECU to spit out a code of any type. We contacted the NHTSA and more but no one could do anything to advocate for us on our behalf. This was all after we still had both our manufacturer's warranty and an extended warranty for this vehicle. More

Chase and his entire service squad should be fired and find new jobs. This location used to provide great service. Now, I wouldn't recommend them to my worst enemy. I brought my Jeep there a year ago find new jobs. This location used to provide great service. Now, I wouldn't recommend them to my worst enemy. I brought my Jeep there a year ago to get a routine oil change. After picking up the vehicle, the computer started acting up and shut down the entire NAV and Uconnect system. They charged me an additional $169 just to run a diagnostic and reset the computer(which research online shows this can be down by simply unhooking the battery). Fast forward 6 months, I take my Jeep in to get a smog test. A week afterwards, the nav and uconnect go out again. In all the years I've own my Jeep, the only times this has happened is immediately following their work. They tell me to bring it back in as a follow consultation so I wouldn't be charged again. I arrive, and someone else tells me they're too busy to see my vehicle and to make an appointment. I make an appointment and talk to a new guy named Jordan, who tells me I have to pay for ANOTHER diagnostic test of $169. I rightfully refuse, then he tells me I didn't have to pay the last time, and Jeep covered that. I call later and find out that he lied and I did pay, and STILL wanted to charge me a 2nd time. Meanwhile THEY HAVNT LOOKED at my vehicle yet. It's 3pm, and they had me bring it in at 10am for my "appointment". Total scam of a location, run by incompetent people just trying to take your money. Never go here. You'll regret it. ***UPDATE*** After reading online I could fix my issue by simply unhooking and reconnecting the car battery, the issue is fixed. NO THANKS to the service department at this Jeep dealership who tried to work me for $350 to do the same thing. The got away with the first $169, but not the 2nd. Beware of this shady service department. Read the other similar reviews. They're scary. More

Do not recommend as a service shop or dealer We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They called the next day and offered a 10% discount if we brought it back, we said no we needed a second quote. They called the next day and asked if we would sell them the car, we said no thanks. Took it to another shop who did the work for $800. We still had to pay the $169 diagnostic fee which is very high. We won’t bring our Jeep here again. Do not go to this dealer for anything. More

Scammers . Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talk . Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation. More

Sold a damaged Truck and refused to repair it UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can. I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible. To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order. The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously? At this point it is no longer about the money it's the principle of the matter. Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers. I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle. More

Thirsty Service Dept. I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil change and tire rotation. I made the appt. online with a rep. via chat. I get there at 7:20AM - appt is 7:30 . They tell me I'm there to get an alignment, service mechanical issues, tires, fluid flush, brake check, etc. I said, "No.. I am here for an oil change and rotation. I drive a brand new car, I do not need any of that stuff"... He says ok takes me inside, shows me a piece of paper of the 'recommended' services. I said, "Again, I drive a BRAND NEW CAR I do not need an alignment, fluid flush, none of that. It is brand new. Just an oil change." He proceeds to tell me I need new tires and they probably wont rotate them because of it. ITS A BRAND NEW CAR! I tell him "that is insane... I literally bought this car with 15 miles on it." I ask for a shuttle to take me home... at 7:30AM. 8:40AM Still no shuttle. I walk back over to ask what the deal is, he says "Oh, it comes at 9:00AM" I got there before 7:30! No one told me I would be sitting there till 9! I would have called an Uber the second I checked in with them. THEN I go to pickup my car after work, they write up a service plan. They say I need a new battery.. IN A BRAND NEW CAR... for.. drumroll... $551! On a Dodge Durango! I was speechless. LOL $551 for a battery... on a brand new car... This was the most ridiculous experience I've had. these guys are thirsty for work. Ill go to a different location from now on. More

Horrible custormer service My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no nee My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no need for an appointment but that I was going to take an hour. No problem, I took my wife's Cherokee there. I waited 5 minutes outside for somebody to come and get my car, no luck. Then, I went inside and there were at least 10 employees talking to each other, some of them doing nothing and NOBODY asked me what I needed. I stood there for another 5 minutes. Finally Bukeka Carter was the only one who asked me if I needed any help. Although she hadn't had lunch yet she took care of me with a smile in her face. The rest of the employees continued to chat. Kudos for Bukeka!! More

Bad service department The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from s The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from sales and service says that don't work out here in the shop area. Brake lines at 10,600 miles. They are rude and please don't use them. More