AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

I try to book an appointment foe a service trough everything and it is almost impossible, when I finally got it I need it oil change an allover check to see what's wrong my guess brakes and motor mou everything and it is almost impossible, when I finally got it I need it oil change an allover check to see what's wrong my guess brakes and motor mounts , service advisor very good keeping up with me , when they call me noise no to be duplicated I did have to ride with the mechanic ,according to him suspension with a quote of over 4K , I authorize oil change only no fluids were check apparently no issues , day after battery dye nothing on the paper work was check , sticker of next oil change not replace, and surprise when I replace the battery none of the fluids, even they were empty were filled or advise to me to be fill , this is not the first time it happens This is my last time for sure More

The dealership is good; my experience is with the service department as I have owned my Chrysler for 10 years. I hope the need to schedule an appointment for a state inspection and oil change ends by the ne department as I have owned my Chrysler for 10 years. I hope the need to schedule an appointment for a state inspection and oil change ends by the next time I go in. I had to wait a week after calling to be able to come in. Omar was very helpful and kept me informed about additional work that was needed. More

Had appointment Made it long time agoStill took 2 hours Had appointment Made it long time ago Still took 2 hours for oil change Even when you go to oil change place it does not take that long Had appointment Made it long time ago Still took 2 hours for oil change Even when you go to oil change place it does not take that long More

Service was very good and done when expected. My service person, Buddy, was very nice and very helpful in explaining everything to me. I will definitely be back in the future for any service needs I require person, Buddy, was very nice and very helpful in explaining everything to me. I will definitely be back in the future for any service needs I require. More

The dealership kept us posted on all repairs needed and completed everything in a timely manner. We were treated very well and appreciate all who were involved in the repair. completed everything in a timely manner. We were treated very well and appreciate all who were involved in the repair. More

AVOID AVOID AVOID - I took my 2-year-old truck to them to repair damage caused by a windshield leak. They have now had the truck for 35 days and each time I have gone to pick it up, I have had to leave it t repair damage caused by a windshield leak. They have now had the truck for 35 days and each time I have gone to pick it up, I have had to leave it there due to either wet padding (because they left it in the rain before the leak was fixed) or damage they have caused to the vehicle due to carelessness (scratches on leather and plastic parts). I'm not sure if the mechanics are incompetent, careless, or both. More

Left My brand new vehicle for them to repair console door. They kept it for 6 days just to tell me I need to slam it really hard. Worst service ever. Very hard to get anyone on the phone. Taking it to door. They kept it for 6 days just to tell me I need to slam it really hard. Worst service ever. Very hard to get anyone on the phone. Taking it to another dealer. Will never return here. More

I brought my 2012 Jeep Grand Cherokee because engine had a ticking sound. I was told diagnostic fee was $169.00. Two days later, I received call from service advisor that cost was going to be $763.00 for di a ticking sound. I was told diagnostic fee was $169.00. Two days later, I received call from service advisor that cost was going to be $763.00 for diagnostic. I told the service advisor I need my car and questioned the difference in price of diagnostic fee. Later that day I called back and spoke to Service Director. I explained to him my plight and ask for help in costs. He told me that since I haven’t been in since May 2018 that he wouldn’t be able to. I got rude with him and he said he didn’t have to take it and hung up. I waited a few hours and called back. I was told that I refused repairs and i could come pick up vehicle. I didn’t refuse repairs and was now very angry. I have Facebook messaged the GM Cecilio Flores and called with no response. Poor customer service and communication. More

Tyler Painter and the service team were outstanding. Bear in mind that this is during the Covid19 fiasco when you read this. I took my truck yet to have an issue with the infotainment system diagnosed. Bear in mind that this is during the Covid19 fiasco when you read this. I took my truck yet to have an issue with the infotainment system diagnosed. The issue had been persisting for quite some time and I read about it on some forums. Based on those forums oh, I didn't take it into the dealership to have the issue looked at because I didn't feel like anybody can fix it, again based on the forums and those users experiences with their service centers in their area. But the service center here found a hardware issue, and fixed the infotainment system that I thought was not able to be fixed. I am beyond happy with this service center and both their diagnostic and repair capability, and their outstanding communication during these trying times. They made my whole day once my truck was fixed. Tyler was in constant communication with me and they got the job done way quicker than I thought they would. It literally could not have asked for more and they have earned my business in the future. More