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AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
Katy, TX
756 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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756 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
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August 27, 2021
I bought a brand new RAM Truck & spent an additional several thousand dollars on the Lifetime Warranty. Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Hig several thousand dollars on the Lifetime Warranty. Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Highway, with a Semi Truck behind you, or shift into Neutral, while you’re trying to cross an intersection with cross traffic, I’ve taken it to my local Dealership several times. They typically keep the Truck for several weeks / months & do NOT supply me with a Loaner Vehicle, even though the Lifetime Warranty is supposed to include one. When it was still under Factory Warranty, they replaced the Computer, but now that it’s under my Lifetime Warranty, I’m continuously advised, that Fiat won’t replace a defective part, that only malfunctions intermittently. (All correspondence, between the Factory & myself / the Dealership & myself, has been recorded & documented, for future reference.) I guess Fiat-Ram will be able to explain that rational to a Judge, when my Wife hires an Attorney, after I’m killed by an “intermittent” issue. I’ll NEVER buy another Dodge again! More
by Ronnie Murray Jr.
Employees Worked With
Too many to mention, but all names have been saved in my File.
August 27, 2021
Alejandro is very professional and helped me with everything required in the service of my vehicle. He informed me of all the service they performed and I was very satisfied with the help. everything required in the service of my vehicle. He informed me of all the service they performed and I was very satisfied with the help. More
by franciscohernandez80
Employees Worked With
Alejandro Soto
August 26, 2021
Derrick my service advisor is the reason I will return. He always keep me updated on what was happening on my Jeep. Excellent guy and a true blessing He always keep me updated on what was happening on my Jeep. Excellent guy and a true blessing More
by mtczina
Employees Worked With
Derrick
August 25, 2021
This is a very friendly dealership and they have given me great service. I would recommend them to everyone who appreciated having work done in a professional manner. great service. I would recommend them to everyone who appreciated having work done in a professional manner. More
by Gen Dunn
Employees Worked With
James Taylor
August 24, 2021
James Taylor our service advisor did a great job helping us out in a critical time. He was very professional with a great attitude and great follow up skills to his word. I would recommend him to my friends us out in a critical time. He was very professional with a great attitude and great follow up skills to his word. I would recommend him to my friends, he really went above to take care of our situation. Thank you JT! More
by Chapieg
Employees Worked With
James Taylor
August 23, 2021
The service coordinator and the technician that worked on my vehicle provided succinct service and communication. I’m very pleased with the outcome. my vehicle provided succinct service and communication. I’m very pleased with the outcome. More
by mercedrol
Employees Worked With
Pierre
August 20, 2021
Very fast and efficient service from Mr. Chau. Had my car serviced and ready the next day. Shuttle service was also an added plus. Will continue to use the Service Dept. for future needs. car serviced and ready the next day. Shuttle service was also an added plus. Will continue to use the Service Dept. for future needs. More
by nancyjentzen
Employees Worked With
Mr. Chau and Shuttle Driver, Kathy
