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AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
Katy, TX
754 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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754 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
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September 01, 2021
I’m disappointed in the fact I brought my 2021 Dodge Ram 1500 Limited in for a warranty issue and it took a week to get my vehicle back. My service representative, Vinh, was very helpful and actually went a 1500 Limited in for a warranty issue and it took a week to get my vehicle back. My service representative, Vinh, was very helpful and actually went above and beyond to make sure lines of communication were kept open. More
by tcraze0200
Employees Worked With
Vinh
August 31, 2021
My customer service representative and her team at Autonation Katy are awesome. Every time I call to make an appointment she makes it hassle free. Autonation Katy are awesome. Every time I call to make an appointment she makes it hassle free. More
by Lexus RC
Employees Worked With
Aiuella Foreman
August 30, 2021
Awful service - had 20k checkup and they forgot to put in the oil filter. They towed the car after I broke down on side of the road and returned it to my house later that evening covered in oil. Ridiculous. the oil filter. They towed the car after I broke down on side of the road and returned it to my house later that evening covered in oil. Ridiculous. Service manager would not return my calls. More
by mckays03
Employees Worked With
Omar, Billy, Cecilio
August 30, 2021
Service advisor Korey Austrie was professional answered all my technical questions. Answered the phone early next morning when I called for my Ram 3500 truck. He gets five star rating from me. The mech all my technical questions. Answered the phone early next morning when I called for my Ram 3500 truck. He gets five star rating from me. The mechanic that changed the oil & filter on the truck did not change the menu . I keep getting message that I need to change filters. More
by fernandoeflores1
Employees Worked With
9423 Korey Austrie
August 30, 2021
The service was simply amazing. I worked with William Godfretsen, my service assistant and he was awesome and very resourceful. I continue to have great experiences with Auto Nation Dodge Katy each and e Godfretsen, my service assistant and he was awesome and very resourceful. I continue to have great experiences with Auto Nation Dodge Katy each and every time. More
by Skrapdawg
Employees Worked With
William Godfretsen
August 30, 2021
I appreciate what OMAR has done to help me with my Ram Truck. He did have to order parts, which were not in stock. And i will bring my truck back to the Dealership when they arrive. I have MOPAR,which i a Truck. He did have to order parts, which were not in stock. And i will bring my truck back to the Dealership when they arrive. I have MOPAR,which i am proud to be a member with them. More
by louiswpowers
Employees Worked With
Omar Adam
August 27, 2021
I bought a brand new RAM Truck & spent an additional several thousand dollars on the Lifetime Warranty. Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Hig several thousand dollars on the Lifetime Warranty. Since the Computer tends to periodically shift into Park, when you’re driving 65 MPH down the Highway, with a Semi Truck behind you, or shift into Neutral, while you’re trying to cross an intersection with cross traffic, I’ve taken it to my local Dealership several times. They typically keep the Truck for several weeks / months & do NOT supply me with a Loaner Vehicle, even though the Lifetime Warranty is supposed to include one. When it was still under Factory Warranty, they replaced the Computer, but now that it’s under my Lifetime Warranty, I’m continuously advised, that Fiat won’t replace a defective part, that only malfunctions intermittently. (All correspondence, between the Factory & myself / the Dealership & myself, has been recorded & documented, for future reference.) I guess Fiat-Ram will be able to explain that rational to a Judge, when my Wife hires an Attorney, after I’m killed by an “intermittent” issue. I’ll NEVER buy another Dodge again! More
by Ronnie Murray Jr.
Employees Worked With
Too many to mention, but all names have been saved in my File.
