AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

They performed the service that was required. I did have to wait before the service was performed. to wait before the service was performed. More

Alex, the service tech was professional, friendly, took time to listen to my concerns. Alex kept me updated on the service as it was being perform. I had extended warranty on my 2011 Dodge Durango citadel time to listen to my concerns. Alex kept me updated on the service as it was being perform. I had extended warranty on my 2011 Dodge Durango citadel which I purchased when I bought the SUV, best security with the dodge company. with the extended warranty you only pay $100.00 when the job is completed. More

The facility is clean, efficient and appointments are well managed. The only downside is that I can't book using the mopar app and have to call. well managed. The only downside is that I can't book using the mopar app and have to call. More

Have been using this dealership for over 10 years been through alot of changes and adviser's you just hired Cynthia but it's the best thing you did . through alot of changes and adviser's you just hired Cynthia but it's the best thing you did . More

Omar and the technicians did a great job helping us find an unknown vibration noise under the front floor floorboard and fixing it. He was patient and understanding. Thanks Katy Autonation. an unknown vibration noise under the front floor floorboard and fixing it. He was patient and understanding. Thanks Katy Autonation. More

This dealership didn’t know how to perform recall service that was scheduled through their own Autonation dealership-specific online system, and didn’t inform me until I specifically asked about it at pickup that was scheduled through their own Autonation dealership-specific online system, and didn’t inform me until I specifically asked about it at pickup. Upon arrival at drop off, Alondra told me that my that actual service rep, Omar, hadn’t arrived at work yet. She also told me that they might not even have the right oil to perform my scheduled oil change that day (thankfully they did after she checked). Oil filters were changed and it appeared to me little to no effort was made to wipe a single drop of diesel off the front axle, which at dealership prices is usually done for the customer in my prior experience. This was not a great day for these guys, to be honest, but it happens. Not trying to be a pain, but they asked how my service was and provided links to review, and this is my honest experience. Vinh the service manager is thankfully now trying to follow up on this FCA Cummins heat intake relay recall for me to find out when parts or procedures might be available from Mopar. An extra star on the review for that! Bottom line, this is my second truck at this dealership and service department and I really wish I had bought my latest Ram anywhere but Autonation! The old Allen Samuels personal touch is sadly long gone. More

My daughter took her car for warranty work and was told at first it was the way she drove and then said they fixed it …47 miles later it broke down on 99 and now they say they need 2100 to fix it again…Als at first it was the way she drove and then said they fixed it …47 miles later it broke down on 99 and now they say they need 2100 to fix it again…Also they waited 13 days to look at it and tell her Anything.. Take your car somewhere else for service!! More

Unlike my first where I had to produce my service agreement, everything this time was in the system. Todd was very friendly and efficient. agreement, everything this time was in the system. Todd was very friendly and efficient. More

Cars on sale are makeup just to allow cars run for a week then you have to pay for a diagnostic and they will tell you is not under warranty, so you have to pay out of your pocket. Do not recommend to buy y then you have to pay for a diagnostic and they will tell you is not under warranty, so you have to pay out of your pocket. Do not recommend to buy your new car here. More

James Taylor was courteous, knowledgeable and thorough. Kept me informed and truck was washed before I picked it up. I’ll request him on future service. Kept me informed and truck was washed before I picked it up. I’ll request him on future service. More