AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

I waited 6 weeks for slush mats and a headliner insulation to arrive. I also specifically asked to have a tire pressure sensor replaced because a tire installer (not the dealer) previously broke i insulation to arrive. I also specifically asked to have a tire pressure sensor replaced because a tire installer (not the dealer) previously broke it. When I arrived, for my scheduled appointment, the dealer took 7 hours and then told me they needed my vehicle overnight because they did not have the tire pressure sensor in stock and needed to order it. Very poor preparation. More

Excellent customer service! ! and i even did an appointment!! I went for regular oil change and tire rotation, no problem...really fast.. definitely will come back next service.. ! and i even did an appointment!! I went for regular oil change and tire rotation, no problem...really fast.. definitely will come back next service... William was friendly and professional, excellent work, More

Customer Service excellent! Repair was good, but had to return the car because of tires not being balanced. Car was shaking very bad at 35mph immediately after I started drivi Repair was good, but had to return the car because of tires not being balanced. Car was shaking very bad at 35mph immediately after I started driving it. Had to wait one more day for it and make a third trip to the dealership. The second attempt to pick it up was much better. The car was not shaking anymore. It was a scary experience to drive a shaking car in the rush hour traffic on the i-10 feeder road. I appreciate that they washed it and cleaned it, though, and that they addressed all of the other problems that my car had when I dropped it to the shop. More

I brought my Jeep in for a routine oil change and tire rotation, after I dropped it off I was informed that one of my lug nuts was missing. The manager and service advisor Alejandro agreed to replace it s rotation, after I dropped it off I was informed that one of my lug nuts was missing. The manager and service advisor Alejandro agreed to replace it since they had recently replaced the brakes. When I returned to pick up the Jeep I noticed the missing lug nut was actually one of my wheel locks, Alejandro ordered me another set and had them replaced. My service experience was excellent. More

I have passed by this location several times, but I have had very few occasions to stop in and see what it was like. I am glad I did. had very few occasions to stop in and see what it was like. I am glad I did. More

I was greeted by Service Rep, very polite, and did a good job, will come back job, will come back More

The performance of this dealership was top notch. Great people. Will return. Hopefully my repairs to the Ram 1500 will sustain Great people. Will return. Hopefully my repairs to the Ram 1500 will sustain More

The service department is great, they go all out to meet your needs. I had my truck in for service this past week great experience your needs. I had my truck in for service this past week great experience More

Very quick and easy routine maintenance. Michael was extremely helpful and kept me updated on my vehicles time frame. Michael was extremely helpful and kept me updated on my vehicles time frame. More

Part took awhile to come in, but overall excellent service. Worked with Buddy and he was a very helpful and friendly. service. Worked with Buddy and he was a very helpful and friendly. More