AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

The 2 star is for the service department this trip. We needed routine maintenance done but also something else to do with the back up warning system. I was told they would need to keep it overnight and We needed routine maintenance done but also something else to do with the back up warning system. I was told they would need to keep it overnight and possibly another day. Great, do you have a loaner since Jeep Wave offers that? No. Ok then how will you accommodate? Nothing we can do. Reimburse for a rental? We don't do that. Jeep Wave does but only up to $35 a day and it's just a hassle. The person who helped me was extremely short and unfriendly. I did ask another person about the reimbursement from Jeep Wave and she was very helpful. But overall, this trip to the service department was disappointing. It's usually far better. I won't name who it was that first helped me because even though he wasn't good, it doesn't warrant throwing him under the bus. Just do better. As for not having enough loaners. This is kind of crap. They have more used vehicles on their lot than new as do most. They could use those as loaners rather than a new vehicle for customers. Very disappointed in that. Now if I want this issue looked at, we have to plan to be without a vehicle for possibly 2 days and only get reimbursed from Chrysler a small portion of the rental (if at all). So this falls on not only the dealership, but also Jeep Wave to live up to the program you guys offer. More

asked to check tires because they were low, due to cold weather, while getting Pacifica van/scheduled service per contract. Also asked to check maintenance codes for transmission lurching randomly on accel weather, while getting Pacifica van/scheduled service per contract. Also asked to check maintenance codes for transmission lurching randomly on acceleration between 2/3rd gear. same person returned vehicle to me and I found tire pressure not checked/ at same pressure as before, 32 psi, still below suggested 36psi. Was told nothing wrong with transmission it has jerked twice since the service and van has less than 20k miles still. not sure what sanitize is/should look like, but didn't look different inside. More

Diego is always there to solve any issues and to advise what is the best option to take care of you and your vehicle. what is the best option to take care of you and your vehicle. More

Scheduled appointment at 11:30, asked again at 2:30 if it was almost done? And the Employee told me they were working on it, at 3:00 went to check again , come to find out they hadnt started on it. What was was almost done? And the Employee told me they were working on it, at 3:00 went to check again , come to find out they hadnt started on it. What was the whole point of scheduling if it doesnt matter ? Horrible experience. First time at Auto Nation since we purchased a New Vehicle here . More

Awesome service and communication. Highly recommend this team. I will be returning for future service. Highly recommend this team. I will be returning for future service. More

I've had the best experience servicing my Jeep Grand Cherokee at AutoNation CDJR Katy. The employee's name is Omar, was very thorough, and took the time to explain the situation, and took care of the ca Cherokee at AutoNation CDJR Katy. The employee's name is Omar, was very thorough, and took the time to explain the situation, and took care of the car and returned in a timely manner. More

Omar was very attentive on answering my messages and explain my doubts. The service took to long time for a just simple service and I stay with no car for 4 days, this an opportunity of improvement beca explain my doubts. The service took to long time for a just simple service and I stay with no car for 4 days, this an opportunity of improvement because it was quite simple diagnostic to do. More

AutoNation Chrysler Dodge Jeep Ram it's just my favorite dealership to buy my trucks the people in this place is wonderful dealership to buy my trucks the people in this place is wonderful More

I waited 6 weeks for slush mats and a headliner insulation to arrive. I also specifically asked to have a tire pressure sensor replaced because a tire installer (not the dealer) previously broke i insulation to arrive. I also specifically asked to have a tire pressure sensor replaced because a tire installer (not the dealer) previously broke it. When I arrived, for my scheduled appointment, the dealer took 7 hours and then told me they needed my vehicle overnight because they did not have the tire pressure sensor in stock and needed to order it. Very poor preparation. More

Excellent customer service! ! and i even did an appointment!! I went for regular oil change and tire rotation, no problem...really fast.. definitely will come back next service.. ! and i even did an appointment!! I went for regular oil change and tire rotation, no problem...really fast.. definitely will come back next service... William was friendly and professional, excellent work, More