AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Much better in person than on the phone, advisor Buddy was super helpful once I went in. was super helpful once I went in. More

I took my 2014 Jeep Grand Cherokee in for repairs on Feb 15, 2022 and did not get it back until Mar 10th. The Service Writer told me they were almost a week behind in their diagnostic dept. Part of the re 15, 2022 and did not get it back until Mar 10th. The Service Writer told me they were almost a week behind in their diagnostic dept. Part of the repairs were covered by my Chrysler warranty, but many expensive services were not, so I had to pay almost $1,250. I was notified that the vehicle was ready on Tues, Mar 8, but I could not get there until Thurs. When I arrived and attempted to check out, there was some problem with the paperwork which caused another delay of some 30 - 45 minutes. All of this is totally unacceptable. It should not take over 3 weeks to have my Jeep repaired. More

the service was very good, Michael is very helpful he help at all times to give the best service. help at all times to give the best service. More

Service was quick, professional and the interface was smooth and courteous. I appreciated the tech not trying to sell me on random things and Mr. Sosa was very honest and straightforward. The work was smooth and courteous. I appreciated the tech not trying to sell me on random things and Mr. Sosa was very honest and straightforward. The work was completed quicker than I had imagined would be required and I have zero complaints. I will def be taking my 2019 Jeep Wrangler Rubicon back when / if I need it serviced. More

Trish is hands down best person to work with. We were in an accident in November the repairs took a while but she updated me along the way We were in an accident in November the repairs took a while but she updated me along the way More

Im confident with the employees. My appointment was at 9 I was late and they gave me the service I needed. My appointment was at 9 I was late and they gave me the service I needed. More

My wife made the visit - she was thoroughly impressed with the service and the personal care she was given - with the service and the personal care she was given - More

TJ provided great service, everything was done when he said it would be, and at the cost that was quoted to me. said it would be, and at the cost that was quoted to me. More

William helped me getting my car serviced and also my wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and cu wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and customer service. I would recommend the Service Department overall. More

Korey was perfect Service Advisor. He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took a little longer than planned More