AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Fixed and car was broken again. Now have to tow it again to dealership. Did not even diagnosed the vehicle properly and replaced something that never had issue. Now have to tow it again to dealership. Did not even diagnosed the vehicle properly and replaced something that never had issue. More

Service appointment was smooth from start to finish. Derrick Foreman was very awesome in assisting. Derrick Foreman was very awesome in assisting. More

Buddy was awesome with assisting me with my vehicle, the process was smooth and easy and he made sure I received the complimentary car wash. process was smooth and easy and he made sure I received the complimentary car wash. More

Omar was a good guy he answered my questions and finished my car on time my car on time More

Thank you for one of the service advisor Alejandro Soto Perez...he is a hard worker who took care my Jeep Renegade 2017 snce i bought from Autonation Jeep Katy 2 years ago...He always did the best he could Perez...he is a hard worker who took care my Jeep Renegade 2017 snce i bought from Autonation Jeep Katy 2 years ago...He always did the best he could and patience to his cuatomer...He make sure that my Jeep is always in a condition everytime..until right now..Thank you Alex...Thank You Autonation Jeep Katy More

There is poor communication, no one in the service department, acknowledges customers when they pull up. When you walk in no one sitting at a desk greets you. I would assume everyone that walks in is department, acknowledges customers when they pull up. When you walk in no one sitting at a desk greets you. I would assume everyone that walks in is there for a service to the vehicle and you're left just standing there and no one says anything to you, you have to pick a desk to go to tell them basically you're there for service. It's always a 3 hour wait which I can understand, so I got the shuttle to drop me off at home and had to wait for the driver to pull up she went in stayed in for about 15 minutes and finally came out to drop me off at home. I was then called and told that my vehicle was ready. So, I said I am waiting for the shuttle to know pick me up. I was told then there is no shuttle she left at 4 pm. Why wasn't I told this beforehand? I had to call around for someone to bring me to the dealership to pick up my car. More

Poor communication from the service department and vehicle was not ready when it was promised nor was that communicated in a timely fashion vehicle was not ready when it was promised nor was that communicated in a timely fashion More

Great service! They kept me updated on my jeep repairs from the day we dropped it off. They kept me updated on my jeep repairs from the day we dropped it off. More

Took car in for a repair and while parts took a while I had great service from Buddy who kept me updated. Great service had great service from Buddy who kept me updated. Great service More

They got me in for an oil change with minimum wait time. I didn't have an appointment. I didn't have an appointment. More