AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

First time I visit any dealer in Texas and I’m so happy I have a dodge and I got to go to Autonation. Everyone there is so nice. Diego was very helpful and knowledgeable. have a dodge and I got to go to Autonation. Everyone there is so nice. Diego was very helpful and knowledgeable. More

Staff is friendly & Service is good. I wish they had loaner cars especially for factory recalls when they hold your car for 48 hours. Two days+ without a car is a major inconvenience pa I wish they had loaner cars especially for factory recalls when they hold your car for 48 hours. Two days+ without a car is a major inconvenience particularly when it's Jeep's own recall that caused it. More

My car and I was well taken care of as usual. .. The team that always helps me are amazing and whomever I'm referred to! Thanks for making it always easy! .. The team that always helps me are amazing and whomever I'm referred to! Thanks for making it always easy! More

The service associate that helped me was very professional, answered all my questions, and gave me an accurate timeframe for when my vehicle would be ready. I appreciated the video overview of th professional, answered all my questions, and gave me an accurate timeframe for when my vehicle would be ready. I appreciated the video overview of the maintenance status of my vehicle; showing the fluid levels, tread life, etc. It was something unique to this dealership I had not seen before. More

From the moment I showed up until the time I left the staff was very friendly and got my truck in and our very quickly staff was very friendly and got my truck in and our very quickly More

The wait time upon arrival was less than 10 minutes. My service person was friendly, courteous and attentive to my needs. The service team emailed a video with minor detailed recommendation ffor uture m My service person was friendly, courteous and attentive to my needs. The service team emailed a video with minor detailed recommendation ffor uture maintenance. My experience with this dealership was above expectation! More

Derrick was kind and helpful and able to identify and fix my Jeep cheaply! Couldn’t ask for better! my Jeep cheaply! Couldn’t ask for better! More

Derrick the service advisor and tech went above expectations. I appreciate their regard for me and my car. expectations. I appreciate their regard for me and my car. More

AutoNation CDJR Katy is my go to dealer for my Chrysler. Excellent customer service and lots of scheduling availability! Excellent customer service and lots of scheduling availability! More

Terrible, service department. Service agent could not solve problems with service management or parts department. Parts department always blamed for wrong part numbers and locatio Service agent could not solve problems with service management or parts department. Parts department always blamed for wrong part numbers and location of parts. I had to find part and drive 3hrs to retrieve part myself. Collision Estimator said he did not work for AutoNation but for a different entity and blamed his problems on AutoNation. More