AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Service writer quoted me a price of $116 to change oil in my RAM2500 and when I went to get the truck, it was $238. He told me he did not know it was a diesel, but he was standing by the truck looking at a my RAM2500 and when I went to get the truck, it was $238. He told me he did not know it was a diesel, but he was standing by the truck looking at a recall letter when he quoted the price. If he had quoted $238, I would have said no, but $116 was competitive with other options I had More

Awful Customer service I understand being short on employees and delay in parts but I had an appointment on Thursday and had to go pick up my truck on Tuesday night without it being seen and not getti employees and delay in parts but I had an appointment on Thursday and had to go pick up my truck on Tuesday night without it being seen and not getting any answers or communication. We have bought 3 vehicles and tried to hang with them but we are beyond done. Maddening and so frustrating More

It always takes a while to get checked in, but the car service was good. service was good. More

They were behind a few days, so it took a while to get the diagnosis. Once that was complete, parts were ordered immediately and work was completed promptly. Shout out to Korey, he is an awesome service a the diagnosis. Once that was complete, parts were ordered immediately and work was completed promptly. Shout out to Korey, he is an awesome service advisor and always like doing business with him. More

They took my Jeep right away, even though I was early. They told me that the service would take an hour, and it was done in 45 minutes. Fast and easy. They told me that the service would take an hour, and it was done in 45 minutes. Fast and easy. More

Had an appointment for an oil change for my 2014 Dodge Ram that took over 2 hours…. This location has the worst customer service all the time. The only time I had good service was when it was still Allen Ram that took over 2 hours…. This location has the worst customer service all the time. The only time I had good service was when it was still Allen Samuels but after it changed to AutoNation that changed. There is also a high employee turn over; so every time I come for an oil change or other service I can never ask for the person if I thought they were any good. Most often they lack basic customer service skills /communication with customers. More

Took 6 days for a diagnostic. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional. More

Great dealership Great customer service My advisor Alex he is so professional Thank you AutoNation thank you Alex he is so professional Thank you AutoNation thank you Alex More

The service writer Michael was very helpful and kept me informed of the progress.of my vehicle informed of the progress.of my vehicle More

Very pleased with service I received from AutoNation. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised. More