AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Was quick and easy to schedule. My service advisor was Alex. He was really nice and helped me determine if I actually needed the service I was requesting. The only issue I had was p My service advisor was Alex. He was really nice and helped me determine if I actually needed the service I was requesting. The only issue I had was pick up notification. They were supposed to call by 5 but I didn’t realize the time until 6 and they were closing at 7. If I hadn’t called at 6 I wouldn’t have been able to pick up and I absolutely needed my car back that evening. More

Greated me with the smell. Act like I old friend. Also remembered me for the last time I was in for service. Act like I old friend. Also remembered me for the last time I was in for service. More

I have had my vehicles serviced/repaired here many times and this visit has been the best one I've ever had. and this visit has been the best one I've ever had. More

Fantastic service. All electrical went dead. Had the car towed to Auto Nation. They did the diagnosis and put in a new battery. Everything else checked out ok. Comp All electrical went dead. Had the car towed to Auto Nation. They did the diagnosis and put in a new battery. Everything else checked out ok. Completed in 2 days. More

Fantastic service. I was traveling from Texas to Georgia when the check engine light came on. It turned out to be the fuel pump. The service was efficient and well d I was traveling from Texas to Georgia when the check engine light came on. It turned out to be the fuel pump. The service was efficient and well done. After the service my Dodge Ram ran better than it has in years. I am so glad I was able to get the service done a Dodge Jeep Ram Katy. More

Had a 7:00 am appointment for an oil change. Second in line when they opened. Took 3 1/2 hours to get my truck back. Some kind of mixup in the car wash. Took over an hour to get it washed Second in line when they opened. Took 3 1/2 hours to get my truck back. Some kind of mixup in the car wash. Took over an hour to get it washed. The “free” car wash cost me over an hour of my time. More

Me gusto por que me atendieron en mi idioma que es el español y fueron muy amables español y fueron muy amables More

Made an appointment. Dropped off Jeep on June 8th at schedule appointment time. They never looked at the vehicle until June 15th. The vehicle literally sit there with zer Dropped off Jeep on June 8th at schedule appointment time. They never looked at the vehicle until June 15th. The vehicle literally sit there with zero work being done for almost a week. No apology or even a concern. They could care less. Worst dealership I’ve ever taken my vehicle to. Makes no sense to make an appointment, when apparently they get to it when they feel like it. More

Service writer quoted me a price of $116 to change oil in my RAM2500 and when I went to get the truck, it was $238. He told me he did not know it was a diesel, but he was standing by the truck looking at a my RAM2500 and when I went to get the truck, it was $238. He told me he did not know it was a diesel, but he was standing by the truck looking at a recall letter when he quoted the price. If he had quoted $238, I would have said no, but $116 was competitive with other options I had More

Awful Customer service I understand being short on employees and delay in parts but I had an appointment on Thursday and had to go pick up my truck on Tuesday night without it being seen and not getti employees and delay in parts but I had an appointment on Thursday and had to go pick up my truck on Tuesday night without it being seen and not getting any answers or communication. We have bought 3 vehicles and tried to hang with them but we are beyond done. Maddening and so frustrating More