AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

My last service experience was not good at all. Despite having an appointment for an oil change, I was told the wait would be 2 hours. I waited for over 2 hours and then checked on the status of my Despite having an appointment for an oil change, I was told the wait would be 2 hours. I waited for over 2 hours and then checked on the status of my vehicle. I was then told that the work was just about to begin and would take another 35 minutes. I was not given any status updates prior to that, and was not informed that my wait would be longer than 2 hours. Since I had other appointments that day, I asked for the work to be completed as quickly as possible, which meant going without the multi-point inspection. I ended up being at the dealership for 3 hours, instead of the 2 hours I was expecting. My time was not treated as valuable. If I agree to wait for 2 hours, it doesn’t mean I have 3 hours available. Furthermore, when I checked in for the service appointment, I asked if they could take a look at the center console USB outlet, which is currently not charging. I was told that I would have to leave the vehicle there for 5 days and that there were no loaners available, and wouldn’t be, even if I tried a different date. I was also told that, if it turned out to be a blown fuse, that would not be a warranty item, and that I would have to pay the cost of diagnosis. This is just not acceptable. The vehicle is still under warranty, and an issue like that should be fixed under warranty. Whatever the reason. Period. My 2020 Ram Rebel 1500 is the 17th vehicle I’ve owned over the last 30+ years. I have to say that this is one of the worst and most frustrating service experiences I have had in all that time. What I experienced, and what I was told about a warranty repair was simply unacceptable. More

The staff at AutoNation Chrysler Dodge Jeep Ram Katy were excellent as usual. They kept me informed about my car service every step of the way. Vinh was wonderful! I truly appreciate their outstanding servic excellent as usual. They kept me informed about my car service every step of the way. Vinh was wonderful! I truly appreciate their outstanding service. More

I was getting a oil change and they couldn’t start the car, I told them the key sticks a little. They waited 2 hours to call me, so I had to come back start the car for them to do the oil change car, I told them the key sticks a little. They waited 2 hours to call me, so I had to come back start the car for them to do the oil change More

The dealership made repairs as needed but I was very frustrated when I called to make an appointment. I was told that I would have to leave the car for 3-5 days and couldn't make an appointment to shor frustrated when I called to make an appointment. I was told that I would have to leave the car for 3-5 days and couldn't make an appointment to shorten the time. Also was immediately told that they had no loaner cars. I felt life they were trying to discourage me from bringing my car in. Work was done well but it took 3 days for simple trim work and an oil change. I made an appointment but when I arrived my service advisor wasn't there. Received an email from him later asking if I wanted to reschedule since I hadn't brought my car in???? More

Service at this location is always top notch. I have no complaints. Each representative I get assigned to always go above and beyond to make each visit better than the last. I have no complaints. Each representative I get assigned to always go above and beyond to make each visit better than the last. More

We overall experience was very long it took 3 weeks for me to get my car back, when they said 3-5 days. I messaged and called my service guy everyday for updates he reassured me they were working on it. bu me to get my car back, when they said 3-5 days. I messaged and called my service guy everyday for updates he reassured me they were working on it. but 1.5 weeks with no rental that was provided and if I did get a rental that was $100 down and $11 a day, didn't seem worth it plus the gas I would have to put in. still 3 weeks with no car I'm glad Johnathan my sales guy updated me everyday with what the information he had. that's the only reason its getting 4 stars and would go again. More

Gran servicio y amabilidad de sus empleados . Me encanta el dealer y muy satisfecha por todo . Me encanta el dealer y muy satisfecha por todo . More

Everything was great. They did warn about the long wait time before hand and were quick to inform me of the diagnostics and how long it would take to do the repairs needed They did warn about the long wait time before hand and were quick to inform me of the diagnostics and how long it would take to do the repairs needed to my truck. Overall, they were thorough with the entire process and Alejandro was great at Communicating with me. Highly recommended. More

The attention was good, but due to the inexperience of the person who attended me, I paid more for the oil change. Supposedly I had an oil change coupon available, then he informed me that I didn't have the person who attended me, I paid more for the oil change. Supposedly I had an oil change coupon available, then he informed me that I didn't have it and when I wanted to buy a new one, I couldn't do it because they had already invoiced the service. More

Professional and expedient service (I had no appt. , used the express service for oil change). Derrick was great, very courteous, and ensured I was fully aware of all details; made sure to get my appro , used the express service for oil change). Derrick was great, very courteous, and ensured I was fully aware of all details; made sure to get my approval before proceeding with any of their recommendations. Walked me out to my car as well to clean out the paper they laid down to keep the interior clean. Will definitely go back for future oil changes and any other service issues. More