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AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Katy, TX

4.3
756 Reviews

756 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

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July 14, 2022

The service is really slow! With app or walk in . Did not rest my oil on the dashboard. Car was ready and no one call me. More

by Lu Andres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 17, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 14, 2022

Service advisor was honest and didn’t try to over sale vehicle repair cost. Vehicle was ready for pick up and washed as promised. Thank you Mr V. More

by KEIDRIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vin
Jul 17, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Keidrin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 14, 2022

POOR SERVICE I HAD TO WAIT 5 HOURS FOR MY OIL CHANGE AND TIRE ROTATION More

by Rick MAREDIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
VINH CHAU
Jul 17, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Rick, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.

July 14, 2022

Services Department - AWFUL services that I had ever had. My car was on their hands for 3 months because my car's file was unattended. Nobody was handled my case, the vehicle was moved to Chevrolet and nobod More

by Jose Urbina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy and Shawn
Jul 17, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Jose, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 13, 2022

Arrived at dealership without an appointment and was promptly taken care of. The service rep explained what services I needed (60,000 mile), what options and even payment options available. I waited and More

by ekelly1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Korey Austria
Jul 15, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2022

That was the most expensive oil change service I have ever received from any dealership. I will definitely never go back and will not recommend it. More

by aschael007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know the name
Jul 14, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (281) 715-6920. We'd appreciate the chance to make your experience a positive one.

July 11, 2022

My service manager (Derrick) stayed on top of things, ordering the part and scheduling the service. The repair was performed efficiently with friendly interactions. More

by james.patterson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derrick
Jul 14, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 11, 2022

They did great work and finished before the estimated time. They also cleaned our car inside and out More

by donnalaughlin848
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Jul 14, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 11, 2022

Mike was great to work with and made my service really easy. Highly recommend them. More

by Mdtoniazzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Jul 14, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your positive review. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Katy and we hope to be of service again in the future.

July 10, 2022

Workers are great but the time wait was utterly ridiculous...... Would love to give a better rate ...thanking the Workers for there Service in doing the best the could More

by Karenmcgaskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Micheal
Jul 12, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

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