AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

I have nothing but good experiences with your dealership. Derrick is a gem. He is very personable and has always taken care of my problems. I had to have my car towed to your facility because of a flat tire Derrick is a gem. He is very personable and has always taken care of my problems. I had to have my car towed to your facility because of a flat tire and a missing key to the wheel lock late Saturday evening. Early Monday Derrick called me to talk about the problem and he got to work on it. He kept me in the know about the cost and time I could pick it up. I also had them do the 30000 mile check up. I picked the car up on Tuesday afternoon. Thank you Derrick. More

A 3 hour wait for an oil change is just unacceptable. Nonetheless I opted to let them do it since they offered a shuttle ride home. It would have been nice to have been told the shuttle stops at 4 so you Nonetheless I opted to let them do it since they offered a shuttle ride home. It would have been nice to have been told the shuttle stops at 4 so you either have to find a way back or wait to get your vehicle until the next day when they can send the shuttle. Reluctantly I paid for an Uber since I needed my car that night. When I get there I asked the service rep if they rotated my tires since that’s included in the package I purchase and was told yes (with a seemingly condescending attitude) and was sent on my way. Later I look at my paperwork and noticed it said they could not complete the tire rotation cause they couldn’t find the tire lock key. Mind you nobody called to ask me at which I could have told them where to find it. Overall a very negative experience. I usually got to Bayway in Pasadena which is where I buy my 3 oil change packages and have never waited more than an hour for the oil change. Now that I’ve moved to Katy I guess I’ll no longer do those mopar packages and will need to find a better option for oil changes and vehicle service. More

went in for an oil change, ended up being told I needed not one but 2 new batteries to fix an auto/start light problem. $500 later the auto/start light is still on. So did I need 2 new batteries? doubtful not one but 2 new batteries to fix an auto/start light problem. $500 later the auto/start light is still on. So did I need 2 new batteries? doubtful. also they damaged my rim while making a routine tire change. Has anyone followed up on the auto/start issue? NOPE. More

Booking was easy, Arrived at appointment time and Korey was very professional and helpful. Truck was there for a couple hours and finished up by lunch time. Smooth and easy process all around. was very professional and helpful. Truck was there for a couple hours and finished up by lunch time. Smooth and easy process all around. More

The dealers are most professional, thorough and give a detailed explanation of the services being provided. detailed explanation of the services being provided. More

My service advisor Korey was awesome. He kept me informed and he was prompt to respond to my questions. He kept me informed and he was prompt to respond to my questions. More

I brought my jeep gladiator in for its first warranty oil change and check up. Was told it would take at least two hours to complete. I had to wait for it. Work was done in less time than they told me. Very change and check up. Was told it would take at least two hours to complete. I had to wait for it. Work was done in less time than they told me. Very good experience. More

I have had my Ram 4500 maintenance here since 2017 and have had no issues since then. I have had a couple service reps though those years and by far Derick has been the by far the best. Honest about when have had no issues since then. I have had a couple service reps though those years and by far Derick has been the by far the best. Honest about when I should bring it in. So they don't keep it for days and what I need done to keep my truck running the best possible. Doesn't pressure me to get thing done but does bring it to my attention when it hasn't been done in awhile but not in a pushy way. More

I work with Derrick every time I take my vehicle in because he makes sure I am taken care of. The only part that is frustrating is the wait for diagnostic issues, 3-5 days of dropping your car off wi because he makes sure I am taken care of. The only part that is frustrating is the wait for diagnostic issues, 3-5 days of dropping your car off without a replacement to drive just makes it so they don't have to fix real issues under warranty. More

Cory the service writer was very professional and polite, overall service was great and fast overall service was great and fast More