AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

The service was preformed in a timely manner, and Michael Sosa explained the repairs in detail. He also told me how much it would cost so I could decide which repairs to prioritize. Thanks Sosa explained the repairs in detail. He also told me how much it would cost so I could decide which repairs to prioritize. Thanks More

I tried this location for the first time, and it was really a breeze. 20k miles service -In and out - took me a little over 1 hour in a rushed Saturday. That was great! People takes care of you both really a breeze. 20k miles service -In and out - took me a little over 1 hour in a rushed Saturday. That was great! People takes care of you both professionally and personally. They make sure you’re satisfied for sure. I recommend AutoNation Jeep for sure. Thanks Alex! You did great man!!! More

Took my truck into the dealer to get the ABS looked at, was completely expecting a long turn around and they got it back to me in a few days. They had the part in stock and got me back up and running quick was completely expecting a long turn around and they got it back to me in a few days. They had the part in stock and got me back up and running quickly. The advisor was very nice and prompt with updates.. More

Great group of guys. Very knowledgeable and trustworthy. Would definitely recommend to service your vehicle here. Very knowledgeable and trustworthy. Would definitely recommend to service your vehicle here. More

Corey was very helpful. He took the time to make sure the oil filter that my jeep takes was in stock. He also made sure that I was out of there in a reasonable amount of tim He took the time to make sure the oil filter that my jeep takes was in stock. He also made sure that I was out of there in a reasonable amount of time. More

This dealership has some very good service advisors but I must make mention that Michael Sosa should be your prime example of how to take care of a customer and Most of All how to communicate with the custom must make mention that Michael Sosa should be your prime example of how to take care of a customer and Most of All how to communicate with the customer. I never had to call Michael, not even 1 time, to check on the progress of repairs to my company vehicle. He constantly kept me updated by text messages. Thank you again, Michael. More

The work they do is fast, the service manager Vihn made sure everything was well taken care of and I was kept up to date on my truck status sure everything was well taken care of and I was kept up to date on my truck status More

2005 Dodge Lots of issues with old parts required Michael my adviser help with part numbers Still have one problem with the check engin light, but Michael is scheduling repair time. Great Job Michael my adviser help with part numbers Still have one problem with the check engin light, but Michael is scheduling repair time. Great Job More

I have nothing but good experiences with your dealership. Derrick is a gem. He is very personable and has always taken care of my problems. I had to have my car towed to your facility because of a flat tire Derrick is a gem. He is very personable and has always taken care of my problems. I had to have my car towed to your facility because of a flat tire and a missing key to the wheel lock late Saturday evening. Early Monday Derrick called me to talk about the problem and he got to work on it. He kept me in the know about the cost and time I could pick it up. I also had them do the 30000 mile check up. I picked the car up on Tuesday afternoon. Thank you Derrick. More

A 3 hour wait for an oil change is just unacceptable. Nonetheless I opted to let them do it since they offered a shuttle ride home. It would have been nice to have been told the shuttle stops at 4 so you Nonetheless I opted to let them do it since they offered a shuttle ride home. It would have been nice to have been told the shuttle stops at 4 so you either have to find a way back or wait to get your vehicle until the next day when they can send the shuttle. Reluctantly I paid for an Uber since I needed my car that night. When I get there I asked the service rep if they rotated my tires since that’s included in the package I purchase and was told yes (with a seemingly condescending attitude) and was sent on my way. Later I look at my paperwork and noticed it said they could not complete the tire rotation cause they couldn’t find the tire lock key. Mind you nobody called to ask me at which I could have told them where to find it. Overall a very negative experience. I usually got to Bayway in Pasadena which is where I buy my 3 oil change packages and have never waited more than an hour for the oil change. Now that I’ve moved to Katy I guess I’ll no longer do those mopar packages and will need to find a better option for oil changes and vehicle service. More