AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Diego - service associate was super helpful and explained issues pertaining to the car. Was not pushing unnecessary expenses. Quick turnaround time. issues pertaining to the car. Was not pushing unnecessary expenses. Quick turnaround time. More

I scheduled on the phone which was easy and quick. Service agent came to my car quickly, answered my questions and took the car. I had oil change and rotation completed. They called about 4 hours late Service agent came to my car quickly, answered my questions and took the car. I had oil change and rotation completed. They called about 4 hours later to tell me the car was ready. I thought the cost of the oil change was high, but they took my $30.00 coupon that had been sent to me online and that helped. The dashboard is telling me my tire pressure is low. I'm not sure if that was checked when they rotated the tires. I will give it a little time to see if I need to call and ask about it. Diego was helpful and efficient. Thanks. More

I had a great experience with AutoNation CDJR Katy. They were able to diagnose my Jeep issues much much faster than any other place I have been and worked hard to complete the repairs as quickly as po They were able to diagnose my Jeep issues much much faster than any other place I have been and worked hard to complete the repairs as quickly as possible. Communication was consistent throughout and they took the time to answer any questions that I had along the way. I plan to continue using them for all my Jeep maintenance needs. More

The service department was very fast, professional and helpful in taking care of my vehicles. helpful in taking care of my vehicles. More

Usually I have good experiences there but not my last one, both when I dropped off and picked up my vehicle I walked in and nobody came to me to ask what I needed I had to ask for help specifically one, both when I dropped off and picked up my vehicle I walked in and nobody came to me to ask what I needed I had to ask for help specifically More

Took my car for several different services, left it in dealership for days and nothing was done. dealership for days and nothing was done. More

Im not happy with my service, service guy not good also they leave a mess when i pick up my car. mechanic hands print everywhere with grease they leave a mess when i pick up my car. mechanic hands print everywhere with grease More

I have bought a Charger and Challenger at the dealership, and am very pleased with both buying experiences as well as the service I have received at the dealership. I would highly recommend this dealership and am very pleased with both buying experiences as well as the service I have received at the dealership. I would highly recommend this dealership to my friends and family. More

I had a great experience with the service of my 2019 RAM 1500. Korey was very helpful and kind. He listened to my issues and made sure that I had a loaner due to the long wait on the parts to fix my truck. 1500. Korey was very helpful and kind. He listened to my issues and made sure that I had a loaner due to the long wait on the parts to fix my truck. This has by far been the best service I've had at this dealership. I'm a longtime customer, since 2001. Thank you so much Korey for taking such good care of my truck. More

I’ve taken my vehicle here a few times for the scheduled maintenance but the last two times, the wait time was 4 hours and 3.5 hours. This last time they lost my lugnut key. Two weeks after my appointment, maintenance but the last two times, the wait time was 4 hours and 3.5 hours. This last time they lost my lugnut key. Two weeks after my appointment, I had a flat and the key was nowhere to be found. I went to the dealership and Diego in service couldn’t find it. He told me he would check with the tech the next day but never called me back. I made multiple attempts to call and finally got Ray in Service. He was supposed to see what he could find out and call me back but I still have not heard from him. I NEED THE LUGNUT KEY!!! They lost it and should replace it. I guess since my services have already been paid for, they don’t think I rate good customer service because this is definitely NOT good customer service. More