AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Justin was professional and showed concern for providing the best service possible. He explained everything to me from the moment my vehicle was towed to the dealership until I picked it up. the best service possible. He explained everything to me from the moment my vehicle was towed to the dealership until I picked it up. More

had a hard time getting a response from service advisor for days and vehicle broke down as soon as i left the parking lot after having been there for 3 weeks. for days and vehicle broke down as soon as i left the parking lot after having been there for 3 weeks. More

I was told the recall parts were available at time of scheduling, but when I arrived for pickup of my car after the appointment - I was told the parts were not available that day and we would have to res scheduling, but when I arrived for pickup of my car after the appointment - I was told the parts were not available that day and we would have to reschedule. In addition, they did not check my warranty concerns and I was told they would contact me when a rental car was available. It has been 4 weeks - no one has followed up to schedule my recall or warranty inspection OR returned my voicemails. I continue to drive my new vehicle, with what Dodge considers a safety concern recall, with no concern from the dealer to assist me to resolve. Finally, instead of a car wash and detail as promised with any service... my car sat outside all day with grease along the driver doors that I had to clean off myself. I just tried to call the service manager to give them a chance to make it right instead of posting this review and was told his cell phone is not working today and he would "call me back". More

Derrick Foreman is the BEST. He is very personable and I feel very comfortable in leaving my car in his hands. He is a very good representative for your customer service depart He is very personable and I feel very comfortable in leaving my car in his hands. He is a very good representative for your customer service department. More

Very poor customer service. Not reactivate and can't be reached by phone. Extremely long turn around time for repairs. I always have to call to get an update on my truck. Not reactivate and can't be reached by phone. Extremely long turn around time for repairs. I always have to call to get an update on my truck. More

Michael Sosa is an incredible service advisor, very professional and overall the service provided was excellent professional and overall the service provided was excellent More

I only but my vehicles here. No other Autonation list this one because they are great, Vinh in the the Service Department is awesome with great communication, follow up regarding No other Autonation list this one because they are great, Vinh in the the Service Department is awesome with great communication, follow up regarding my RAM Rebel and recommend him to take care of my Service More

Very good Service. . i will go in the future for all my car Service. Thanks . i will go in the future for all my car Service. Thanks More

Diego was super attentive, they make me feel comfortable the service was fast and excellent the service was fast and excellent More