AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

This dealership is has amazing workers and they are so nice and helpful as soon as you walk right through the doors! nice and helpful as soon as you walk right through the doors! More

Rose was our service advisor and kept us informed the whole time as to the status of our issues. She was always present, up front with time frames and I felt she listened to our needs. whole time as to the status of our issues. She was always present, up front with time frames and I felt she listened to our needs. More

Muy buen trabajo, rápido, limpio y profesional. El servicio excelente, atendido de manera eficiente por Alejandro Soto. El servicio excelente, atendido de manera eficiente por Alejandro Soto. More

bad customer service. never can get anyone on the phone. no one calls you back. My truck was there to long before they did anything. never can get anyone on the phone. no one calls you back. My truck was there to long before they did anything. More

Wait time was little bit long but they were fast to fix the problem and explain everything to me the problem and explain everything to me More

Derrick was amazing and kept me well informed. Seemed to me was try to help me not just sell me stiff Seemed to me was try to help me not just sell me stiff More

Amazing Justin took care of everything! He was so prompt and helpful. He definitely went above and beyond. What started out as a bad day was turned around once I spoke to Justin. He was so prompt and helpful. He definitely went above and beyond. What started out as a bad day was turned around once I spoke to Justin. More

I had a 7:00 am appt. Derek was prompt and made certain my routine service was done properly and completed in a timely manner. Was completed by 7:40am and was rolling out Derek was prompt and made certain my routine service was done properly and completed in a timely manner. Was completed by 7:40am and was rolling out. Appreciate the great service. More

Thank you Korey for helping with my truck issue! Súper profesional, on time!!! Ill be back!!! Highly recommended 10 stars or more!!!! Súper profesional, on time!!! Ill be back!!! Highly recommended 10 stars or more!!!! More

Dropped my 2020 Ram off for a recall and another issue on 9/26/22 (schedule at 2pm and the service advisor was apparently taking a long lunch...red flag). Could not get in touch with anyone in service until 9/26/22 (schedule at 2pm and the service advisor was apparently taking a long lunch...red flag). Could not get in touch with anyone in service until 10/3/22. Called on the 3rd day, talked to a service rep (not the one assigned to me, that guy was MIA until the end), he never got back with me. Emailed 2 times and called relentlessly and finally received a text back (from the service rep assigned to me). They could not replicate the issue after 40 miles of trying (maybe should have given me a call since I stated it would happen during a certain period). Stated that they could not get the recall part, so that was not even touched all while I paid for a rental that cost me over $800, just for them to add miles to my truck and do nothing with the recall. Maybe they should have been in contact with me and let me know about the part. It took me pestering them to get an answer. Who knows how long they would have kept my truck. Bottom line, DO NOT BUY FROM THEM OR TAKE TO THEM FOR SERVICE. If I could give negative stars I would have. Oh, they waived the diagnostics fee, so thanks I guess. I'm still out $800 for their lack of communication and customer service. More