AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Good service, well organize and staff tend to be proactive. Now, the answering service could be better; however, it is not a reflection of service. Luis did and outstanding job keeping me update. I proactive. Now, the answering service could be better; however, it is not a reflection of service. Luis did and outstanding job keeping me update. I will go back. More

Our family owns two Challengers and a Charger and we have trusted this dealer for all of our service needs for over 10 years now. They continue to earn our trust with each visit. trusted this dealer for all of our service needs for over 10 years now. They continue to earn our trust with each visit. More

Our service representative kept us informed of the progress of our vehicles repair and issues with getting required parts. progress of our vehicles repair and issues with getting required parts. More

Worst Service Department: I bought my Jeep Grand Cherokee Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front trans Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front transmision. They found a play in the inner and outer tie rods and because I bought an extended warranty, the dealer supposed to take care of that. But guess what, no parts were available and today February 2023 I'm still waiting for those. The communication/response from the service department has been poor. I sent many emails ang got response just for 2 saying in a roughly manner that the parts are not available yet. I got the Service Manager name but not his number because when I called, someone told me that his number was not available. I just kept the communication with the service rep Alejandro Soto. There is no way of communication by phone. The service rep never pick the phone up. I had to go personally to ask for status. I think this is not acceptable. I like the vehicule a lot, however I've started thinking of getting my car repaired and then, to trade it for any other more reliable brand. Please avoid Jeep/Dodge/Chrysler. No parts are available and the communication with the service departament is very very bad. More

Fast, easy, no hassle service every time on our Charger. It's always a pleasure working with Derrick. It's always a pleasure working with Derrick. More

Took my JT in for oil change and tire rotation. Service was awesome and done quickly. Service was awesome and done quickly. More

Got me in and out on the same day (my car died on my bday). Justin was great to work with. bday). Justin was great to work with. More

Love it . Justin is a man of his word. A million thumbs up. Always make you feel welcome. Justin is a man of his word. A million thumbs up. Always make you feel welcome. More

Good experience to replace defective GPS. Previously determined to be entire radio unit which had to be ordered. When replacement arrived service was good and unit was replaced efficiently a Previously determined to be entire radio unit which had to be ordered. When replacement arrived service was good and unit was replaced efficiently and that solved the problem One thing which would be helpful would be to have the shuttle service run later which would avoid leaving the car overnight. More

Estoy completamente satisfecho con el servicio que prestan al los clientes como nosotros.. Los felicito por su buen trabajo prestan al los clientes como nosotros.. Los felicito por su buen trabajo More