AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

This has been the worst experience I have ever had regarding my car repair. My horn would not stop honking, so I bring it here to get the issue diagnosed, since it’s still under warranty. Raymond Co regarding my car repair. My horn would not stop honking, so I bring it here to get the issue diagnosed, since it’s still under warranty. Raymond Coleman was assigned to my case as my service advisor. It has been 2 weeks of me continuing to follow up with him. They do not communicate at all. I paid over $200 to have them diagnose the issue. No communication until 4 days later, I received a text in the evening with a dollar amount and some part. No phone call, nothing. I was told the parts had to be ordered, Sallie(the manager) said she would order the part. I go to visit to find out the part had not been ordered, but will be there by the week’s end. 1 week has now passed. At that time I call again, I’m told the part is on backorder, and will not be in until next week. I get my car back unfixed, but the horn disabled so as to not cause a continual nuisance. I understand if a part is on back order, but communicative that. They had my car almost a week before it was even diagnosed. No loaner, nothing. After two weeks, I got my car back unfixed until the part comes in. I’m feeling like this is less of a priority since it’s under warranty, which is pretty crappy way to run a business to attract customers. My point is if you have a service advisor and manager working on my case, I should be entitled to at least a phone call of the status. I only get answers if I continually call them every couple of days, or physically go up there. I guess customer service is definitely not their specialty, and I keep hearing “we are a big company “. I understand now why that dealership keeps changing hands/management, and probably will again. Now my wait and 2nd job as service case communicator continues. Will be glad when this nightmare and inconvenience is over. More

I had an appointment scheduled at 9am for an oil change and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t even fill up the windshield wiper solution. More

I brought my jeep wrangler pickup for oil change, recall and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the same day, they said the shaking was because it needed an alignment. (Paid for that) The next day my son starts driving it back to college and he calls and says mom it’s shaking so bad I’m scared to drive it. I told him to come back home and take my car. My husband drove it to the closest jeep dealership, because when he drove the jeep it started shaking so bad he said there is something really wrong with this truck. Fast forward the new jeep dealership after 5 days told us there is a major axle problem and they said it was very dangerous to drive it. 3000 dollars worth of parts to fix it, good thing it’s covered under the warranty. Not sure why autonation jeep didn’t find this major problem, but maybe because we declined 800 dollars worth of extra things they wanted to do to the Jeep while it was in for service. Oh and by the way I will have to pay $170 for another alignment once they fix the axle because that’s not covered under the warranty. All I can say is Thank God my son is alive that’s all that matters to me. Just want people to be aware I know this stuff happens everywhere. More

My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate w questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate with me than the electronic service used by the dealership. More

My service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. More

Quick, fast, and excellent customer service experience. Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violatin Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violating the extended warranty. More

Good general services, two times they miss to install some bolts or tighten well, will recommend to double check on that some bolts or tighten well, will recommend to double check on that More

The service department has always been very friendly and helpful. They are very good to answer my questions helpful. They are very good to answer my questions More

Derrick and the team were fantastic. Definitely would recommend the team at AutoNation for great service and communication. Definitely would recommend the team at AutoNation for great service and communication. More

Katy jeep ram is the best. .great service...and korey was very professional...and kept me in the loop... .great service...and korey was very professional...and kept me in the loop... More