AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Annual State Inspection. Jennifer got my Jeep processed in the estimated time. She kept me informed on state of progress, Answered all my questions. She did an outstand Jennifer got my Jeep processed in the estimated time. She kept me informed on state of progress, Answered all my questions. She did an outstanding job. More

My experience was great took my Jeep in for tire rotation and oil change. Dropped off around 10am and Jeep was ready for pickup by 2pm. By Service Advisor Korey was great as well. and oil change. Dropped off around 10am and Jeep was ready for pickup by 2pm. By Service Advisor Korey was great as well. More

Excellent ,perfect, good, gentle, good attention from the staff , responsable, a service perfect, great thank staff , responsable, a service perfect, great thank More

Fantastic service! My previous dealer service was not able to find my wheel bearing noise for months in my Jeep 2021, so I decide to visit AutoNation and Bump! They fou My previous dealer service was not able to find my wheel bearing noise for months in my Jeep 2021, so I decide to visit AutoNation and Bump! They found the problem and also was covered by the warranty. They staff is very polite and professional thank you very much to Luis Estrada and Raymond Coleman! AutoNation is my new home for service! More

I would recommend this place, but with caution. Took 4 months, 4 visits to repair radio Once Justin was engaged, everything went smooth. Justin was extremely helpful and professional in getting u Took 4 months, 4 visits to repair radio Once Justin was engaged, everything went smooth. Justin was extremely helpful and professional in getting us through this More

Have been coming to this Dealership since they opened their doors for business and will continue to do so. (For both New Purchases and Service). This trip was for Service and my Service Writer, Luis Estr their doors for business and will continue to do so. (For both New Purchases and Service). This trip was for Service and my Service Writer, Luis Estrada, handled everything just right. It is for people like Luis Estrada which will keep me coming back to this Dealership. Thank you, AutoNation Chrysler Dodge Jeep Ram Katy! More

Nice people, but poor service and very poor results. I took my car here to have the transmission repaired under warranty, they promised several times that once parts were available it would be a week o I took my car here to have the transmission repaired under warranty, they promised several times that once parts were available it would be a week or two, and that they had done this work before. after four months of chasing and my transmission still in pieces on their workshop floor their tech said they don’t really do these jobs. Turns out they should have never taken on the work and are still “Trying” To repair the transmission piece by piece with no ETA, order individual parts as they find them needing to be replaced . At this stage it looks like my car may spend half a year in there shop without moving! If you want anything beyond a simple service or minor repairs done suggest you look elsewhere as they are not honest about their competency for complex work and unable to deliver on promised deadlines. More

Two weeks to get an appointment for maintenance. Showed up early for the appointment and was told the Jeep had to be left for a diagnostic and it would take up to 3 days. Did not hear from the did n Showed up early for the appointment and was told the Jeep had to be left for a diagnostic and it would take up to 3 days. Did not hear from the did not hear from the technician after 3 days, therefore I contacted the service department. Service representative stated the Jeep had not seen the technician yet. I contacted service manager two times with no response. Contacted the the general service manager, no return phone call. After a complete week of having my vehicle in the service department, I get a call from the service representative that they located the problem and now they do not have the part and had to order it which will take up two to three days. It took two business weeks to get my Jeep returned. . More

Bought 3 vehicles here, will continue to do so due to very professional service levels very professional service levels More

Justin was very helpful and knowledgeable. He was very courteous, and remained in contact with me. The vehicle was ready much earlier than had been indicated that it would be. He was very courteous, and remained in contact with me. The vehicle was ready much earlier than had been indicated that it would be. More